Direct Water Tanks Reviews

Name: Direct Water Tanks
Address: Direct Water Tanks, Randall Park Way, Retford, Direct Water Tanks, Randall Park Way, Retford, Nottinghamshire
Rating: 4.74

4.7 Rating 1,064 Reviews

94 %

of reviewers recommend Direct Water Tanks

4.7

Based on 1,064 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Direct Water Tanks 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

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“Excellent service. Quality products.”

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Posted 1 day ago

“Very good stuff!!!”

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Posted 2 days ago

“Generally my experience was very good but the plastic bag in which the tank arrived was open at the bottom so the valve accessories fell out, luckily this happened out side my property.”

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Posted 5 days ago

“Item took over 2 weeks to arrive, I had to chase it up twice”

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Posted 1 week ago

Hi Graham, Thank you for your review. I can see that our Customer Care Team has been in touch with you to advise of the courier error causing the initial delay with your delivery. We are refunding your carriage fee by way of apology. Thank you again for raising this with us and allowing us to offer a resolution. Alice, Customer Care Manager

Posted 5 days ago

“Fast delivery. Great quality. Good price”

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Posted 1 week ago

“Fast delivery time. Was given a 1 hour delivery time slot with DPD on day of delivery - perfect. Good quality product with all additional parts needed in bag inside tank. Great online and leaflet instructions. Measurements given online were 100% accurate. Tank is now fitted and working a treat!”

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Posted 1 week ago

“I find it very frustrating that your website clearly stated nex day delivery to then find out its not I ordered on 18th which was a Saturday so id expect next day to mean Tuesday delivery with it being weekend I'm now had a notification to confirm it will be Monday 27th I'm now out of money as this ibc tank was needed for a particular job thats now been cancelled extremely poor in my honest opinion and dissatisfied that this was very clear on the website now I'm out of pocket.”

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Posted 1 week ago

Hi Alex, Thank you for your review. I can see that this matter has been dealt with by our Customer Care team, and you have been refunded the extra that you paid for next day delivery. I understand your frustration - the listing error was quickly rectified by our web team and I'm sorry that you were impacted, and for the inconvenience caused. Please do get in touch on 01777 858009 if you'd like to discuss this further. Thank you, Alice, Customer Care Manager

Posted 6 days ago

“I have bought from you a pressure washer gun AL19 - due to the brass fittings, which i was unaware were fixed for a lance, i really needed a lance to go with it. It cannot be used as it is, i phoned a week ago someone answered on the 13/10 said they would check and come back to me, no reply was forthcoming. On the 14/10 i phoned again and a woman answered said she would check and guess what a week has passed and no one has phoned back. So i have had to source a gun and lance from somewhere else and need to return the AL19 to you. So please let me know how i get a refund by return - thanks”

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Posted 2 weeks ago

“Clean, good qc”

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Posted 2 weeks ago

“😆😆😆😆😆😆😆😆😆😆”

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Posted 2 weeks ago

“Excellent prompt service”

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Posted 3 weeks ago

“Very pleased with your response excellent thanks”

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Posted 3 weeks ago

“good service”

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Posted 3 weeks ago

“Great Service and product knowledge - fast turnaround”

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Posted 3 weeks ago

“Excellent service”

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Posted 3 weeks ago

“Great service and delighted with teh product”

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Posted 4 weeks ago

“Very good”

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Posted 4 weeks ago

“I bought a reconditioned tank and it's like new, excellent purchase and I recommend it.”

Direct Water Tanks 5 star review on 2nd October 2025

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Posted 1 month ago

“easy to purchase trought the website”

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Posted 1 month ago

“Great product, good pricing, lightning fast delivery, comms were 10/10. Fantastic service”

Direct Water Tanks 5 star review on 1st October 2025

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Posted 1 month ago

Direct Water Tanks is rated 4.7 based on 1,064 reviews