Direct Water Tanks Reviews

Name: Direct Water Tanks
Address: Direct Water Tanks, Randall Park Way, Retford, Direct Water Tanks, Randall Park Way, Retford, Nottinghamshire
Rating: 4.80

4.8 Rating 679 Reviews

96 %

of reviewers recommend Direct Water Tanks

4.8

Based on 679 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Direct Water Tanks 5 star review on 2nd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods have not arrived.”

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Posted 1 month ago

“You advertised delivery in 2-3 days yet when I ordered and paid you told me items were not in stock . This caused considerable problems at my end finding alternative short term storage.”

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Posted 2 months ago

Good morning Mike, thank you for your order and for your feedback. Please accept our apologies for the delay in receiving your order. Unfortunately, due to a large online order, our stock was suddenly depleted without much notice. There was a large amount of orders which this then affected, with yours sadly being one of them. I can see that our customer service assistant Marina did contact you the next working day to make you aware and that your barrels have now been delivered. We look forward to an opportunity to make this delay up to you and hope to hear from you again in the future. Once again, please accept our apologies for this delay and any problems this may have caused.

Posted 2 months ago

“I have only received the 2taps and still waiting for the tanks. Please inform me when I will receive the tanks”

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Posted 5 months ago

Hi Stephen, thank you for your order. I have spoken with our order processing team, who have informed me that your tanks are being dispatched today for delivery on Wednesday or Thursday. Please accept our apologies for the delay in receiving your order. If you do encounter any further issues, please do not hesitate to contact our customer support team directly on 01777 858009 or by email at customerservices@kingfisherdirect.co.uk who will be more than happy to assist.

Posted 5 months ago

“Don't advertise items as stock when they're not & if there's going to be a significant delay, as there was, please inform the customer, don't make them chase you”

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Posted 9 months ago

Hi Robert, thank you for your order. Please accept our apologies for the delay in receiving your order. Thanks to your feedback, we are working on our internal processes to ensure any orders without stock are now contacted within one working day. We hope for an opportunity to make this delay up to you in the future, and look forward to hearing from you again soon.

Posted 9 months ago

“Order had been delivered to neighbouring farm I have it now. Thanks”

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Posted 10 months ago

Hi Jonathan, we're sorry to hear that you haven't received your order yet. Looking at your order it appears to have been placed on Saturday the 10th and according to the tracking on your order, this consignment was dispatched on the 12th and delivered on the 14th. Royal Mail have provided an image of where the package was delivered. A link to your tracking details should have been sent along with the copy of your delivery note. If you have not received this, please contact us directly, and we shall send you another link. Would you be able to check and see if this item has been received? If so, would you be able to revise your review? If you've not received this part, please contact our sales team directly on 01777 237 933 or at info@directwatertanks.co.uk. I hope this information helps. Please let us know if there is anything else we can do to help improve your thoughts on our service.

Posted 9 months ago

“The item we bought wasn't actually in stock. We had to chase them up to find that out.”

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Posted 10 months ago

Hi David, thank you for your order and for your feedback. Please accept our apologies for the delay in receiving your order. We can see that your order was placed on the 24th and was received on the 27th. Due to an error on our stock system, we were showing higher amounts in stock than were physically there, and unfortunately did not have enough to fulfil the order until the 26th. We hope that this delay has not caused you any issues and look forward to an opportunity to make this up to you. We hope to hear from you again soon.

Posted 10 months ago

“I placed an order for something very simple on the 29th March and its not arriving until the 11th. I phoned and emailed to chase up the phone call said it had not been processed properly and that he would do it then and the email saying it had been lost in the system. It seemed a really easy order to me that I wanted before Easter !”

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Posted 1 year ago

Hi Richard, thank you for your order and for your feedback. Please accept our apologies for the initial error in processing your order. We did correct this on the fifth, but unfortunately Royal Mail did not scan this in until Friday. Looking at your tracking details, I can see this is out for delivery today with Royal Mail. We look forward to hearing from you again in the future for an opportunity to make this up to you.

Posted 1 year ago

“Still waiting for it to arrive”

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Posted 1 year ago

Thank you for your review and order. We share your disappointment that your parcel has not yet arrived as our team worked hard to ensure your order was dispatched quickly, looking at the tracking it appears to have been delayed in the Christmas post. The good news is your parcel is showing as out for delivery today with the Royal Mail. Please do contact us if you need any assistance and I am looking forward to your parcel arriving soon.

Posted 1 year ago

“Requested help twice as I ordered by mistake the wrong fitting, still waiting albeit i had 2 good phoned conversations saying they would get back to me”

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Posted 1 year ago

Hi Peter, thank you for your order and for your feedback. I believe my colleague Kieran contacted you with his recommendations the day after this review. If you do have any further problems, please do not hesitate to get in contact. Please accept our apologies for the delay in coming back to you.

Posted 1 year ago

“Interesting that i get sent the invoice and a survey request before I've had the product that I needed quite urgently. Maybe concentrate on fulfilment first !”

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Posted 1 year ago

Hi Martin, thank you for your order and for your feedback. Our invoice and feedback survey are automated to send when an order has been dispatched and is on its way. Unfortunately, your parcel was held up with the courier according to their tracking details. As this was dispatched with them on the 5th, but delivery was not made by them until the 9th. Please contact our sales team when you place your next order and quote your order ID, and they shall do their best to ensure a better delivery service free of charge as a gesture of goodwill. We would like to sincerely apologise for the delay and confusion.

Posted 1 year ago

“Sent wrong tank but they were very efficient at arranging to collect and replace it.”

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Posted 1 year ago

So disappointing to hear that your order wasn't right when it arrived, Paul. We appreciate you taking the time to share your feedback with us and we'll look into what went wrong here. I hope you were satisfied with the response you had from our customer services team. If not please get in touch via sales@kingfisherdirect.co.uk or give us a call on 01777 858009 and ask for Eric. We'd love the opportunity to help change this two-star experience into a five-star one.

Posted 1 year ago

Direct Water Tanks is rated 4.8 based on 679 reviews