Direct Water Tanks Reviews

Name: Direct Water Tanks
Address: Direct Water Tanks, Randall Park Way, Retford, Direct Water Tanks, Randall Park Way, Retford, Nottinghamshire
Rating: 4.80

4.8 Rating 685 Reviews

96 %

of reviewers recommend Direct Water Tanks

4.8

Based on 685 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Direct Water Tanks 5 star review on 2nd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy slightly to big tried to send it back you said I would be lucky to get £30 back you lot should be wearing balaclavas ?”

Helpful Report

Posted 2 months ago

Hi Stephen, thank you for your order and for your feedback. We're sorry that the IBC does not fit where you need it to. We do list the full specifications of our IBCs on the website, which include the measurements of the IBC. If there were a fault with your IBC we would happily cover the costs for collection, but as the IBC is fit for purpose we unfortunately cannot. Our customer service team wanted to be entirely clear that the costs for us to collect and return the IBC on the pallet network, which is admittedly a rather costly process, hence why your refund seems so reduced. Selling the IBC privately may be a better solution for you. We are aware that the cost of returning is high, however, these charges are passed directly on from our hauliers and as there is no fault with the product itself we are not able to cover them. We hope that this provides more clarity to your proposed refundable amount. Apologies that we are not able to help any further, and thank you again for your feedback.

Posted 2 months ago

“None of the lids did my water drum”

Helpful Report

Posted 4 months ago

Hi Gary, thank you for your order and for your feedback. These lids are designed to fit DIN51 jerry cans. If they are too small, it is likely that your jerry can has a larger DIN61 aperture. We do sell DIN61 caps, which can be found here: https://www.kingfisherdirect.co.uk/jerry-can-lid-din61-tamper-evident I would recommend measuring the diameter of the opening of your jerry can, if it reads as 61mm diameter, then that would give you a DIN61 lid, if it is 51mm diameter then that would give you a DIN51 lid. We hope this information helps. Please do not hesitate to contact us if you run into any further difficulty. We look forward to hearing from you again in the future.

Posted 4 months ago

“Still not delivered and company not contactable, now I have to travel for business and not sure what will happen. With such a high delivery charge this is unacceptable.”

Helpful Report

Posted 1 year ago

Hi Birgit, thank you for your order and for your feedback. Apologies that you were not able to reach us. Our opening hours are from 8:30am – 5:00pm, Monday – Friday and you can contact us by telephone on 01777 237933 or by email at info@directwatertanks.co.uk. Looking at your order, it appears that this has been part dispatched from two separate warehouses. You can track these deliveries with DX Freight's consignment numbers L0667893 & L0699920 at https://my.dxdelivery.com/. Our sales manager has looked into the tracking for you and has found that your order should have been completed on the 13th of April. It may be worth checking the delivery premises or with the neighbouring buildings. If you do struggle, please reach out and contact us, and we shall investigate with DX further. We do aim for great service, so we are always happy to help. We look forward to hearing from you again soon. If you do find the consignments, would you be able to amend your review to let us know your thoughts on your new items?

Posted 1 year ago

“Tanks were delivered to the wrong address! Despite putting please call before attempting delivery on the order notes, no contact was made, very poor!”

Helpful Report

Posted 1 year ago

Hi Robin, thank you for your order and for your feedback. Please accept our apologies for the lack of contact between our courier and yourself. Unfortunately, we can request a call to be made prior to delivery, however, whether one is made is entirely up to the discretion of the driver on the day. We did pass your request to the courier, and tracking information was forwarded to your email address alongside your order confirmation. Looking from the tracking and order confirmation, I can see that the tanks were delivered to the address given on the order. However, we are pleased to hear that your order has arrived within the estimated delivery time frame and that the items have arrived in good condition. We look forward to hearing from you again in the future.

Posted 1 year ago

“Ordered ibc lid , still havent got it, ive paid for it and youve had your money but ive still not received the 6” ibc fitting”

Helpful Report

Posted 1 year ago

Hi Geraint, thank you for your order and for your feedback. I've had a check of your tracking and can see that this order has been delivered today. The delay with Royal Mail was unfortunately caused by their repeated strike actions. Whilst this is out of our control, we would like to apologise for the delay in receiving your lid.

Posted 1 year ago

“delivery still hasnt turned up”

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Posted 1 year ago

Hi James, we're sorry to hear about the issue you've had with your order. After speaking with our customer service team I've been informed they've been in contact with you and the order will be with you tomorrow.

Posted 1 year ago

“Can you deliver my products and I will review services my tanks are a week late”

Helpful Report

Posted 2 years ago

Hi Ed, I know a member of the team has been in touch to arrange delivery and has since tried to follow up with you to ensure you've received your delivery but not managed to get hold of you. Hopefully you've now received everything and it's all to your satisfaction? If there's anything more you'd like us to look into then please give us a call on 01777 237933. Thanks! The team at Direct Water Tanks

Posted 2 years ago

Direct Water Tanks is rated 4.8 based on 685 reviews