Direct Water Tanks Reviews

Name: Direct Water Tanks
Address: Direct Water Tanks, Randall Park Way, Retford, Direct Water Tanks, Randall Park Way, Retford, Nottinghamshire
Rating: 4.77

4.8 Rating 963 Reviews

95 %

of reviewers recommend Direct Water Tanks

4.8

Based on 963 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Direct Water Tanks 5 star review on 3rd June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a couple of times in the past from this company and the experience was fine. However this time round I ordered a pack of 4 Jerry cans x3 so in total I should receive 12 cans. However a few days after ordering, a package arrived with just 6 cans. No sign of the remaining 6. I waited a day thinking the shipment might have been split but no sign of it once again. So I rung in, explained to the woman on the phone (who was lovely) she mentioned only 6 were sent due to no stock left. I understand that happens at times but that’s the company’s responsibility to let the customer know. Not my responsibility to chase up the order. Just because you don’t have stock left, doesn’t mean you don’t contact the customer and tell them or offer them an alternative e.g. different colour or ever refund the difference. I’ve paid for 12 but received 6. I was told 1-3 days delivery for 12 cans but got 6. What was I expected to do, just hope the other 6 turn up. The least you guys should do in this situation is reach out to the customer and explain what’s happened, make it right. Don’t just send half the parcel and leave the customer in the dark. Such poor service”

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Posted 1 day ago

“Took ages to come and no communication tonight fact”

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Posted 1 month ago

Hi Paul, thank you for your review. We sincerely apologise for the lack of communication and the delays. We strive to keep our customers updated throughout their order process, and it’s clear we fell short this time. Your feedback is invaluable and will help us improve our service. Please reach out if there’s anything else we can do for you.

Posted 1 month ago

“Having already paid £110 for delivery on the day of delivery I received an email to inform me that I needed to pay an extra £80+vat as we live slightly off the main road, or I was given the option to go and collect them from the depot. I replied saying no thanks just refund me in full. An hour later the van arrived with them. I refused delivery as feel I was being taken for a ride. I would be careful when using companies like this that slip in extra charges at the last moment.”

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Posted 1 month ago

“I paid £78.99 for next day delivery which was meant to arrive on Friday. I received the delivery on Tuesday. I should get a refund”

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Posted 1 month ago

Hi Ukachi, thank you for reaching out. We sincerely apologise for the delay in your delivery and the inconvenience it caused. While we always aim to deliver within the promised timeframe, external factors can sometimes affect logistics. I can see that a refund for the next day shipping has been issued. Please let us know if we can help in any other way.

Posted 1 month ago

“I was charged £30 for delivery, given no tracking number and the parcel took just short of two weeks to arrive, after a back and forth with the company used for shipping. The lead time on a coloured tank was the only reason I chose to go for a transparent tank, and it still ended up taking the same time.”

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Posted 2 months ago

Hi Michael, thank you for your feedback. I’m sorry to hear about the delivery issues you experienced. We always aim to provide timely delivery, and we regret that this wasn’t your experience. We appreciate your patience during the shipping process. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you again for your feedback.

Posted 1 month ago

“we never received our item”

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Posted 4 months ago

“They do not clean tank out after drilling for fitting result is plastic clogging up filter and if you aren't using a filter say goodbye to your waterpump”

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Posted 4 months ago

“Although, I knew that I was buying a grade 3 tank, I didn’t expect it to be rusted through at the base and structurally damaged. Big bend/dent it the cage and plastic tank!! Would not recommend!!”

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Posted 1 year ago

“Still hasn’t been delivered”

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Posted 1 year ago

“Not happy slightly to big tried to send it back you said I would be lucky to get £30 back you lot should be wearing balaclavas ?”

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Posted 1 year ago

Hi Stephen, thank you for your order and for your feedback. We're sorry that the IBC does not fit where you need it to. We do list the full specifications of our IBCs on the website, which include the measurements of the IBC. If there were a fault with your IBC we would happily cover the costs for collection, but as the IBC is fit for purpose we unfortunately cannot. Our customer service team wanted to be entirely clear that the costs for us to collect and return the IBC on the pallet network, which is admittedly a rather costly process, hence why your refund seems so reduced. Selling the IBC privately may be a better solution for you. We are aware that the cost of returning is high, however, these charges are passed directly on from our hauliers and as there is no fault with the product itself we are not able to cover them. We hope that this provides more clarity to your proposed refundable amount. Apologies that we are not able to help any further, and thank you again for your feedback.

Posted 1 year ago

“None of the lids did my water drum”

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Posted 1 year ago

Hi Gary, thank you for your order and for your feedback. These lids are designed to fit DIN51 jerry cans. If they are too small, it is likely that your jerry can has a larger DIN61 aperture. We do sell DIN61 caps, which can be found here: https://www.kingfisherdirect.co.uk/jerry-can-lid-din61-tamper-evident I would recommend measuring the diameter of the opening of your jerry can, if it reads as 61mm diameter, then that would give you a DIN61 lid, if it is 51mm diameter then that would give you a DIN51 lid. We hope this information helps. Please do not hesitate to contact us if you run into any further difficulty. We look forward to hearing from you again in the future.

Posted 1 year ago

“Still not delivered and company not contactable, now I have to travel for business and not sure what will happen. With such a high delivery charge this is unacceptable.”

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Posted 2 years ago

Hi Birgit, thank you for your order and for your feedback. Apologies that you were not able to reach us. Our opening hours are from 8:30am – 5:00pm, Monday – Friday and you can contact us by telephone on 01777 237933 or by email at info@directwatertanks.co.uk. Looking at your order, it appears that this has been part dispatched from two separate warehouses. You can track these deliveries with DX Freight's consignment numbers L0667893 & L0699920 at https://my.dxdelivery.com/. Our sales manager has looked into the tracking for you and has found that your order should have been completed on the 13th of April. It may be worth checking the delivery premises or with the neighbouring buildings. If you do struggle, please reach out and contact us, and we shall investigate with DX further. We do aim for great service, so we are always happy to help. We look forward to hearing from you again soon. If you do find the consignments, would you be able to amend your review to let us know your thoughts on your new items?

Posted 2 years ago

“Tanks were delivered to the wrong address! Despite putting please call before attempting delivery on the order notes, no contact was made, very poor!”

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Posted 2 years ago

Hi Robin, thank you for your order and for your feedback. Please accept our apologies for the lack of contact between our courier and yourself. Unfortunately, we can request a call to be made prior to delivery, however, whether one is made is entirely up to the discretion of the driver on the day. We did pass your request to the courier, and tracking information was forwarded to your email address alongside your order confirmation. Looking from the tracking and order confirmation, I can see that the tanks were delivered to the address given on the order. However, we are pleased to hear that your order has arrived within the estimated delivery time frame and that the items have arrived in good condition. We look forward to hearing from you again in the future.

Posted 2 years ago

“Ordered ibc lid , still havent got it, ive paid for it and youve had your money but ive still not received the 6” ibc fitting”

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Posted 2 years ago

Hi Geraint, thank you for your order and for your feedback. I've had a check of your tracking and can see that this order has been delivered today. The delay with Royal Mail was unfortunately caused by their repeated strike actions. Whilst this is out of our control, we would like to apologise for the delay in receiving your lid.

Posted 2 years ago

“delivery still hasnt turned up”

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Posted 2 years ago

Hi James, we're sorry to hear about the issue you've had with your order. After speaking with our customer service team I've been informed they've been in contact with you and the order will be with you tomorrow.

Posted 2 years ago

“Can you deliver my products and I will review services my tanks are a week late”

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Posted 3 years ago

Hi Ed, I know a member of the team has been in touch to arrange delivery and has since tried to follow up with you to ensure you've received your delivery but not managed to get hold of you. Hopefully you've now received everything and it's all to your satisfaction? If there's anything more you'd like us to look into then please give us a call on 01777 237933. Thanks! The team at Direct Water Tanks

Posted 3 years ago

Direct Water Tanks is rated 4.8 based on 963 reviews