Direct Water Tanks Reviews

Name: Direct Water Tanks
Address: Direct Water Tanks, Randall Park Way, Retford, Direct Water Tanks, Randall Park Way, Retford, Nottinghamshire
Rating: 4.80

4.8 Rating 686 Reviews

96 %

of reviewers recommend Direct Water Tanks

4.8

Based on 686 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Direct Water Tanks 5 star review on 2nd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“placed a order 7 to 10 working days. asked if possible to hurry order as was needed. we will try was anwser asked again a few days later same reply. was not kept in loop as to what was happening omly theres a delay. it took just over 20 working days.”

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Posted 1 month ago

“Reasonably okay”

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Posted 4 months ago

“The part was wrong it didn’t fit, not even close”

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Posted 6 months ago

Hi Tom, thank you for your order and for your feedback. We're sorry to hear that your part doesn't fit correctly. Can you please email an image of the size of your IBCs outlet with a measuring tape or ruler along with a brief description to sales@directwatertanks.co.uk? Our customer service team would be happy to assist in finding the right fitting. We look forward to hearing from you again soon.

Posted 6 months ago

“Website is great, prices fair, parts so far work fine, just orderd again fron Direct Water Tanks only reason for a lower score was it did take a long time to arrive!”

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Posted 9 months ago

Hi Ben, thank you for your order and for your feedback. Looking at your tracking, it appears your order was dispatched the following day with Royal Mail, and received on the Tuesday, which is within the 2-3 working days stated on the website. However, we are glad to hear that the valve and our website did not disappoint! We look forward to hearing from you again in the future.

Posted 9 months ago

“I said don' t send a large lorry but you did.”

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Posted 1 year ago

Hi Charles, thank you for your order and for your feedback. We pass on every request to our couriers, but they unfortunately are not always able to fulfil them. Looking at our paperwork, they were informed: "Narrow lane with dog leg and limited turning space. Use a small lorry. Definitely do not use an artic - no room to turn it." We're glad to hear that your order arrived in good condition despite this issue. We hope to hear from you again in the future.

Posted 1 year ago

“didnt follow delivery instructions so wasnt put in the correct location on a big site even though 2 contact numbers were given”

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Posted 1 year ago

Hi Duncan, thank you for your order and for your feedback. Please accept our apologies for the delivery service, letting your order down. We pass all requests and contact details onto our couriers, but calling ahead of delivery is down to the DX/DHL/Pallet Network driver on the day and is sadly not a requirement. However, we're glad to hear that your order was still worth three stars and was received in good condition. We look forward to hearing from you again in the future.

Posted 1 year ago

“purchased a 1000lt IBC waited a week with no delivery to be told they don't have the one i ordered in stock. now waiting for a replacement.”

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Posted 1 year ago

Hi Jason, please accept our apology for the delay in receiving your order. Our order processing team were notified by our IBC launderers that they had made an error on their stock count and unfortunately this particular type was not available. However, our colleague Matt contacted you as soon as we were made aware. This is not the level of service that we hold ourselves to and are using this feedback to improve our service going forwards. Thank you for the three-star review in light of this error. We hope to hear from you again in the future, and look forward to an opportunity to make this up to you.

Posted 1 year ago

“Good, quick service. Bought a cap with a tap for my ibc, the tap is horizontal pointing to 9 o'clock rather than straight downward to 6 as a tap should.”

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Posted 1 year ago

Hi David, thank you for your order and for your feedback. We're glad to hear your thoughts, as we always aim for good and efficient service. We look forward to hearing from you again soon.

Posted 1 year ago

Hi David, we've had a quick think and think we understand how your tap may be misaligned. If you unscrew your tap and screw it back on, starting at 90 degrees further forward from when it detached, the tap should align correctly. We hope that this information helps, however, if the tap is still misaligned please contact our sales team who are happy to assist on 01777 237933. Once realigned, please let us know what your new thoughts on the product are. We look forward to hearing your review.

Posted 1 year ago

“I only ordered a stirrup pump; which came in two parts. Assembly instructions would have been helpful.”

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Posted 1 year ago

Hi Mark, thank you for your order and for your feedback. We apologise for the inconvenience caused. Unfortunately, our manufacturer does not supply instruction manuals with these pumps. For clarity, the hose is attached to the top of the pump where the outlet is located and from there the hose is directed into a bucket or overboard if used as a bilge pump. From there, all you need to do is pump. We'll be adding this to the listing to avoid any issues in the future and look forward to hearing from you again soon.

Posted 1 year ago

Direct Water Tanks is rated 4.8 based on 686 reviews