Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

DBS Bathrooms Reviews

4.7 Rating 317 Reviews

92 %

of reviewers recommend DBS Bathrooms

Company Reviews

Product Reviews

4.7

Based on 317 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0182771425

Email:

info@dbsbathrooms.com

Location:

Unit 23A/23B Two Gates Trading Estate, Watling Street, Tamworth,
Unit 23A/23B Two Gates Trading Estate, Watling Street, Tamworth
Staffordshire
B77 5AE

Write Your review

Tell us how DBS Bathrooms made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DBS Bathrooms 5 star review on 14th December 2023

DBS Bathrooms 5 star review on 23rd November 2023

DBS Bathrooms 5 star review on 23rd November 2023

DBS Bathrooms 5 star review on 23rd November 2023

DBS Bathrooms 5 star review on 23rd November 2023

DBS Bathrooms 5 star review on 23rd November 2023

DBS Bathrooms 5 star review on 23rd October 2023

53

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased several shower panels from DBS Bathrooms, and I must say I was extremely disappointed with the quality and customer service. Every single panel I received had warped ends and was not square, which made the installation process a nightmare. Initially, I reached out to DBS Bathrooms to express my concerns and was met with an apology, which gave me some hope for a resolution. However, my optimism quickly dwindled when I was told that the panels were intentionally cut this way and that it was my responsibility to cut them square. This response was not only frustrating but also completely unacceptable. As a customer, I expect products to be of high quality and ready for installation without requiring additional adjustments. The fact that DBS Bathrooms tried to shift the responsibility onto me was both unprofessional and disappointing. In addition to the quality issues and poor customer service, I found the overall experience with DBS Bathrooms to be subpar. I had hoped for a smooth and hassle-free purchase, but instead, I encountered a company that seemed more interested in passing the buck than in ensuring customer satisfaction. I regretfully cannot recommend DBS Bathrooms based on my experience. I believe that a company's commitment to quality and customer service should be paramount, and in this case, DBS Bathrooms fell short on both fronts. If you value your time, money, and peace of mind, I would advise looking elsewhere for your bathroom needs.”

Posted 6 months ago

Hi, Thank you for taking the time to leave a review. We always strive to take our customer feedback on board, and we would just like to clarify some of your issues below. Firstly, it is extremely disappointing to see you were not happy with the quality of our products. Prior to placing the order, we did send you a wide range of samples, including the panel you went on to order. If you were not satisfied with the quality of our products, then we should have been made aware of this before continuing to place your order. As explained to you via email and shown in your photographs, the panels you have received are a little bit longer than the 240cm advertised. This is to allow you to be able to cut the panel to suit your wall without losing any of the actual panel. Not all walls are the same so a square cut panel would not work in all situations. We also do not advertise the panels to be cut square. The panels do not have warped ends. This is how the panels are machine cut during the manufacturing process and is widely considered as standard practice. If this was a prerequisite of yours, then an email or call beforehand would have easily avoided this. This would also be eliminated when the panel is cut to size, or it would be covered with a wide range of compatible trims & silicone. This is what 99% of our customers do. Given all the concerns you expressed, we offered to arrange a collection of your order and issue you with a full refund. Unfortunately, we have received no response from two emails regarding this. If this is something you are still looking for then please do respond to one of our emails and we will happily arrange this for you. DBS Bathrooms

Posted 6 months ago

“Cladding very brittle - cut carefully”

Posted 7 months ago

Thank you, Tim, for your 4-star rating of DBS Bathrooms. We appreciate your honest feedback. The cladding can become a little brittle before cutting in the colder months, but this can be navigated by storing the cladding at room temperature before cutting. DBS Bathrooms

Posted 6 months ago

“Professional company. On time delivery, slight damage to some panels caused by transport not DBS bathrooms . Contacted them ,rapid response problem solved within hours, part refund issued same day. Highly recommend this company”

Posted 8 months ago

Thank you so much for your 5 star rating of DBS Bathrooms! We are thrilled to know that you had an excellent overall experience from ordering to after sales service. It is our endeavour to deliver high quality services and we are glad that you were satisfied with our timely delivery and swift resolution of the damage happened during transport. We highly appreciate your kind words and look forward to serving you again soon!

Posted 8 months ago

“The order arrived quickly and was well packaged. Cheapest I have found for quality items.”

Posted 8 months ago

Thank you, Roy, for your 5 star rating of DBS Bathrooms! We are very pleased to hear that your order arrived quickly and was well packaged. We appreciate you taking the time to tell us about your experience shopping with us. Your feedback is invaluable!

Posted 8 months ago

“I've ordered several times from DBS now and never had a problem with them They were all delivered when they said and the panels etc have been spot on. Very competitive price wise.”

Posted 8 months ago

Thank you so much for your amazing 5-star rating of DBS Bathrooms! We really appreciate your positive feedback. We are delighted to hear that you have had a great experience from ordering with us - we are committed to providing the best service, and it sounds like you have had this! Again, thank you for your kind words - we hope to work with you again soon!

Posted 8 months ago

“Have purchased wall panels on several occasions, always find the product to be good and prompt delivery, will no doubt use again in the future.”

Posted 8 months ago

Thank you so much Robert for your 5-star rating of DBS Bathrooms. We're thrilled to know that you are a loyal customer who has purchased wall panels on multiple occasions. We ensure only the best quality of product and we appreciate you taking the time to acknowledge our prompt delivery. We highly value your business and hope to see you again anytime you need more wall panels in the future.

Posted 8 months ago

“Amazing service from DBS Bathrooms. Order was received so quickly and packed so well. Communication throughout order and delivery was first class. Would definitely recommend this company.”

Posted 8 months ago

Thank you Sharon for your glowing 5-star rating of DBS Bathrooms! We’re delighted that you had an enjoyable experience with us and appreciate your kind words. DBS Bathrooms

Posted 8 months ago

“Great product, great delivery service ease of ordering and value for money. I would definitely recommend this company, they do what they say they will do.”

Posted 8 months ago

Thank you so much, Graham, for your glowing 5 star rating of DBS Bathrooms! We’re so pleased to hear that you’ve had a great experience with our products and delivery service, and that you found the ordering process and value for money to be to your satisfaction. We’re also delighted that you’d recommend us to friends and family! DBS Bathrooms

Posted 8 months ago

“Really pleased.. fab cladding, quick delivery and super prices”

Posted 8 months ago

Thank you so much for the 5 star rating, Lianne! We're really pleased to know that you were satisfied with our fab cladding, quick delivery and super prices. DBS Bathrooms!

Posted 8 months ago

“Ordered 6 panels every one was chipped on the corner but that was ok as the length was not critical but one was not white It was a fawn colour and it was placed in the middle of the pack so you could not see in plus it was shorter than the rest so check your goods before the delivery driver leaves the order was delivered by their own service”

Posted 8 months ago

Thank you so much, John, for letting us know about your experience with DBS Bathrooms. We sincerely apologise for the issues you faced; it is unacceptable that all the panels were chipped on the corner, and worse that one of them was not even in the colour you had ordered. We are very sorry for the inconvenience caused. We have checked on your order with our customer services team, and we can see that they have successfully been able to resolve this situation for you. Thank you again for taking the time to let us know your thoughts. DBS Bathrooms

Posted 8 months ago

“Excellent service”

Posted 9 months ago

Thank you for the five-star rating, we are delighted to see that our excellent service has been appreciated. We are passionate about providing the best customer experience and we strive to ensure each customer receives the highest quality service.

Posted 8 months ago

“Good quality products at a great price and free delivery. 5/5”

Posted 9 months ago

Thank you, John, for your 5 star rating of DBS Bathrooms! We are delighted that you appreciate our good quality products, great prices, and free delivery. Much appreciated!

Posted 8 months ago

“Very fast delivery, great quality, great prices. Will use you again. Thanks.”

Posted 9 months ago

Thank you, Martin, for your 5-star rating of DBS Bathrooms. We really appreciate your feedback and are so glad you were pleased with the quality, price, and speed of delivery. We look forward to having you as a returning customer!

Posted 8 months ago

“Excellent service from DBS, delivery was very, very quick. I certainly recommend DBS to all!”

Posted 9 months ago

Thank you so much, William, for your 5-star rating of DBS Bathrooms! We are thrilled that the delivery was quick and you are a returning customer. We strive for excellent service and we are thankful for your kind words. We appreciate your support and look forward to your continued business!

Posted 8 months ago

“Best customer service!!”

DBS Bathrooms 5 star review on 21st July 2023

Posted 9 months ago

Thank you so much Oliul for your awesome 5 star rating of DBS Bathrooms! We appreciate your positive feedback about our best customer service. It's always great to receive such kind words!

Posted 8 months ago

“Great services fast delivery and my bathroom looks great”

Posted 9 months ago

Thank you so much for rating us 5 stars! We are glad that you are happy with the great service, fast delivery and the way your bathroom looks.

Posted 8 months ago

“Very prompt delivery of items as ordered. Product looks great on the kitchen wall. Quick and easy to install - beats tiling! Highly recommended.”

Posted 9 months ago

Thank you so much, Chris, for your 5 star rating of DBS Bathrooms! We really appreciate it. We're so glad to hear that you were pleased with your product, from the prompt delivery and installation to the finished product looking great on the kitchen wall. DBS Bathrooms!

Posted 8 months ago

“Quick and efficient on time and undamaged”

Posted 9 months ago

Thank you Mark for your 5-star rating of DBS Bathrooms. We strive to provide quick and efficient service on time and undamaged, so it's great to hear that you had such a positive experience. Thank you again!

Posted 8 months ago

“Excellent service and materials 👍”

Posted 9 months ago

Thank you David for your 5 star rating! We are so grateful for your support! We're pleased to know that you enjoyed our excellent service and materials 👍. Thank you again for your incredible review.

Posted 8 months ago

“Waterproof panels look good, were reasonably priced and delivered with no hassle. The bathroom fitter hadn't heard of DBS but was impressed and said he would be looking to use them in the future.”

Posted 9 months ago

Thank you so much for your 5 star rating of DBS Bathrooms! It's great to hear that the waterproof panels looked good, were reasonably priced and were delivered with no hassle. It's also fantastic that the bathroom fitter hadn't heard of DBS yet, but was so impressed that he plans to use us in the future. We really appreciate your positive feedback!

Posted 8 months ago

«
1
2
3
4
5
»

DBS Bathrooms is rated 4.7 based on 317 reviews