The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.72

4.7 Rating 2,627 Reviews

94 %

of reviewers recommend The Cigar Club

4.7

Based on 2,627 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 17th August 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My pre-Christmas order couldn’t have gone smoother. I ordered late (entirely my own fault!) but my festive supply arrived quickly and perfectly timed - albeit more by luck than judgement. The cigars themselves arrived in decent condition, although the packaging was perhaps a little sparse, leading to some light damage in transit. Nonetheless, I was very happy overall and will be back to replenish my stock very soon!”

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“Very nice!”

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“Hi, I needed to contact Paul a few times by email, he answered me promptly to let me know that the cigars where sent, they arrived yesterday well packed and in time for Christmas, thank you Paul.”

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“Fast turnaround of orders. Good quality of Havana’s on offer.”

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“I’ve only used the Cigar Club a few times. The prices are good and the convenience of home delivery great. Usually delivery is very quick but on one occasion I waited a long time (few weeks) and my e mail enquiries were not answered. Eventually I phoned and was informed that there was a problem with stock. I think I should have been told about this rather than be left wondering if the delivery had been lost. I shall, however, continue to use the Cigar Club.”

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“Prices higher than Morrison’s for Villiger Pressed but fast delivery”

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“I'm new to Cigar Club and this is my second purchase. I'm impressed by the range available and description of the cigar for a beginner like me. Happy smoking!”

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“Very good service, quick delivery.”

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“Small hiccup regarding payment at the start, however, Paul sorted this quickly and the cigars arrived the next day. No hesitation in using again.”

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“One word: Excellent.”

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“Bit off delay on postage due to Covid But very pleased with the product Thanks”

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“It’s really very good and quality cigars, I’m recommend. I’m satisfied”

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“Excellent.”

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“good and prompt service - i have no complaints at all. i do recommend.”

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“Excellent cigars but a bit slow to deliver.”

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“Good product delivered on time except for one occasion”

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“Very poor service. I have placed two orders this year for the same pack of cigars. The 1st order took 8 days after 1 phone call, The 2nd took 23 days! after 2 phone calls. Will not be ordering again.”

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“Prompt delivery, perfect”

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“I have ordered before and the cigars took 10 days to come to New Zealand. The last order No, #33109 ordered on 3rd August has not yet come. I wonder if they are coming at all. Is there a tracking number you can follow up , or simply check if they were ever I paid by credit card. sent. Thanks. Check the address , Claude Pelosi, 169 Kauri Point Road, RD3, Katikati 3170, New Zeqlqnd”

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“Fast and efficient”

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The Cigar Club is rated 4.7 based on 2,627 reviews