The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.72

4.7 Rating 2,826 Reviews

94 %

of reviewers recommend The Cigar Club

4.7

Based on 2,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

Write Your review

Tell us how The Cigar Club made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Cigar Club 5 star review on 13th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve only used the Cigar Club a few times. The prices are good and the convenience of home delivery great. Usually delivery is very quick but on one occasion I waited a long time (few weeks) and my e mail enquiries were not answered. Eventually I phoned and was informed that there was a problem with stock. I think I should have been told about this rather than be left wondering if the delivery had been lost. I shall, however, continue to use the Cigar Club.”

Helpful Report

“Prices higher than Morrison’s for Villiger Pressed but fast delivery”

Helpful Report

“I'm new to Cigar Club and this is my second purchase. I'm impressed by the range available and description of the cigar for a beginner like me. Happy smoking!”

Helpful Report

“Very good service, quick delivery.”

Helpful Report

“Small hiccup regarding payment at the start, however, Paul sorted this quickly and the cigars arrived the next day. No hesitation in using again.”

Helpful Report

“One word: Excellent.”

Helpful Report

“Bit off delay on postage due to Covid But very pleased with the product Thanks”

Helpful Report

“It’s really very good and quality cigars, I’m recommend. I’m satisfied”

Helpful Report

“Excellent.”

Helpful Report

“good and prompt service - i have no complaints at all. i do recommend.”

Helpful Report

“Excellent cigars but a bit slow to deliver.”

Helpful Report

“Good product delivered on time except for one occasion”

Helpful Report

“Very poor service. I have placed two orders this year for the same pack of cigars. The 1st order took 8 days after 1 phone call, The 2nd took 23 days! after 2 phone calls. Will not be ordering again.”

Helpful Report

“Prompt delivery, perfect”

Helpful Report

“I have ordered before and the cigars took 10 days to come to New Zealand. The last order No, #33109 ordered on 3rd August has not yet come. I wonder if they are coming at all. Is there a tracking number you can follow up , or simply check if they were ever I paid by credit card. sent. Thanks. Check the address , Claude Pelosi, 169 Kauri Point Road, RD3, Katikati 3170, New Zeqlqnd”

Helpful Report

“Fast and efficient”

Helpful Report

“Excellent service, very prompt delivery in well sealed packaging. Quality of cigars super.”

Helpful Report

“Great service however you should refund the next day surcharge if you do not have stock and are unable to fulfil. This has happened to me and another customer known to me. Only gripe otherwise good selection and service.”

Helpful Report

“A very good service from the Cigar Club and very competitive prices when compared to similar providers. Very pleased. The only reason I didn't give a five-star rating is that I wasn't informed when my cigars had been dispatched...a minor detail!”

Helpful Report

“Good cigar, prompt delivery”

Helpful Report

The Cigar Club is rated 4.7 based on 2,826 reviews