The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.72

4.7 Rating 2,627 Reviews

94 %

of reviewers recommend The Cigar Club

4.7

Based on 2,627 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 17th August 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One hiccup in late 2020 (perhaps COVID related), excellent service since.”

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“Good service”

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“I like the quick dispatch of my cigars but twice now on my cigar selection l have had my choice substitute for other brands . I would rather a credit note than to receive cigars that l hadn’t requested”

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“no complaints about the service but a previous purchase of a box of 10 romeo y julieta mille fleur was a big let down very hard viertually impossible to draw and uneven burn”

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“Very good website with fast and secure payment process. My first delivery was spot on but the second one took 7 days to arrive. Not sure why?”

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“Great prices and the order usually arrives within a couple of days.”

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“Good service here, the free postage element is particularly welcome.”

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“Order received very quickly. All items in excellent condition and as expected.”

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“Very quick service and excellent cigars”

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“Came very quickly and the quality is superb”

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“Very good,quick delivery,and what I wanted was in stock.”

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“Very fast and reliable delivery. Only reason for not five stars is because you a bitmore expensive than my local shop, but then you have to pay postage as well so Maybe this is a bit unfair. I shall certainly continue to use your service.”

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“Good service and usually a good selection. Stock seems to be a bit low at the time of writing.”

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“I’ve been a customer for a few tears now and have always received good service, I fully recommend The Cigar Club. Martyn Taylor.”

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“I'm a recent convert to Cigar Club. I thought I will try them out and was pleasantly surprised by their service & very good choice of cigars to suit every budget. On the one occasion my cigar did not arrive as per usual, a simple phone call was all that took to rectify the situation promptly. Give them a try and enjoy your cigars.”

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“The service was excellent as usual , but the prices are becoming ridiculous !!!!!”

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“A little confusion around delivery but they sorted it and in reality this was the first time I had a hiccup with an order.”

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“nice smoke”

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“Can only fault one thing, that is, no tracking for my item, didn't get an email to say it was dispatched from them to the delivery company.”

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“Easy to order, excellent products, at good prices”

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The Cigar Club is rated 4.7 based on 2,627 reviews