The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.72

4.7 Rating 2,628 Reviews

94 %

of reviewers recommend The Cigar Club

4.7

Based on 2,628 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 17th August 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice to suit all budgets, ordering was easy but delivery was longer than expected”

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“I rung up the cigar club to inquire about my purchase and they were very quick to answer the phone and told me what i needed to know and they had good customer service skills and were professional. I would definitely order from here again.”

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“Good choice and selection of cigars, ordering online is fine, delivery is quick. Specials on some items and comparable prices on most items.”

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“Cigars well packaged Slow on delivery”

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“Right product reasonable delivery”

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“Great products and service. Bought a couple of items for my husband’s birthday and I know he will be super chuffed!”

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“Have yet to smoke the cigars yet as they are for an occasion, but the delivery process was very quick and simple.”

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“Good service, the product arrived on time. The website is a little hard to navigate though.”

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“Good service”

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“Unfortunately the current pandemic has meant my cigars have not arrived. Not your fault but meant I gave you 4 and not 5 stars.”

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“Easy, efficient and quick. No complaints.”

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“Decent cigar's at competitive prices....”

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“Awesome prices and delivery times given what we've got going on with the Covid.”

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“Efficient service”

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“Not the cheapest but still good.”

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“Just a few days from order to receiving the cigars. The only minor niggle is the price has risen twice in a few weeks. But in these days of lockdown, at least I can feed my habit without going out.”

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“My first order of Montecristo No 5s were a bit dried out, managed to bring them back to life though. Other than that good service, promt delivery. Would use again.”

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“Only recently started using Cigar Club and all my orders have been prompt and the prices are fare. I will definitely be using their service again. Recommended.”

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“Very good! It's a really valid alternative to buy fabulous cigars in Europe. Excellent dialogue, maximum availability to satisfy the customer”

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“Easy to order & prices are good. Could do with tracking a detailed service though.”

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The Cigar Club is rated 4.7 based on 2,628 reviews