The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.72

4.7 Rating 2,627 Reviews

94 %

of reviewers recommend The Cigar Club

4.7

Based on 2,627 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 17th August 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prices and selection , delivery pretty slow but probably down to postal situation and unfortunately customer service did not reply to my email enquiring about status , but all arrived finally and really pleased”

Helpful Report

“As specified and delivered on time”

Helpful Report

“Good website and easy purchase. Unable to track package through delivery though. This was the delivery company’s issue though not Cigar Clubs”

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“Good service and competitive prices.”

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“Delivery was prompt but no humidor sachet in the individual purchase.”

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“Thank you for the service.”

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“Delivery on time, but packets of 5, rather than a box of Montecristo 25.”

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“Good cigar selection at decent price. Next day delivery often not next day.”

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“Otders usually arrive promptly. Been disappointed recently in the quality of some of the cigars I've ordered. I expected better for the price. I was also surprised to see a 30% increase in the price of an item I'd ordered previously, with no explanation.”

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“Very helpful service, reasonable prices good quality cigars”

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“Good quick service but website repeatedly shows pop up box inviting to register and even though have done so this keeps interrupting browsing the site. Cigar selections however very comprehensive for both Cuban and rest of world. Have used for many years happily. Some more flavour notes would be good to see aside from the brief histories of the brands and violas. Would also be nice to have some offers or discounts for long term users 😉”

Helpful Report

“Ordered couple of packs of boveda for my humidor. Was waiting for around 5-6 days but nothing arrived. I called up cigar club and confirmed some details and they sent out replacement which arrived in 2-3 days. Thanks cigar club. Will deffo order from you again in the future and will deffo recommend to others!”

Helpful Report

“Cigars arrived on time and were in secure tubes. So great!”

Helpful Report

“All great although the packaging wasn't good for something with such a high value. I expected something a little more robust so that the packs did not get squashed.”