The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.70

4.7 Rating 2,167 Reviews

93 %

of reviewers recommend The Cigar Club

4.7

Based on 2,167 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 16th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the first time I have placed an order with The Cigar Club, but based on the very competitive prices, seamless ordering and fast delivery, it won’t be the last! Well done!”

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“Delivered promptly would certainly recommend.”

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“Always a good product and service.”

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“delievery was good as was the price. cant comment on the cigar themselves as they were a present for someone”

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“The cigars I ordered were packed in a good way and received in a good state and was on time.”

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“Cigars arrived on time and well packed so in good condition. Competitively priced. It's worth paying the few pounds extra for guaranteed next day delivery but not at weekend as it relies upon the postal service. So far a most satisfying service with a quality product.”

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“👍🏻”

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“Fairly prompt delivery, well packed. I especially like the free postage.”

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“I was surprised it took nearly 5 days to arrive and the packets I ordered were not wrapped in cellophane so the cigars had started to dry out. I would still recommend this company. I feel sure that the cigars I ordered were out of stock and that’s why it took 5 days to deliver.”

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“Very satisfied”

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“Great service and a great cigar that I keep going back to. Partagas D”

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“As usual service very good”

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“All as expected.”

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“One hiccup in late 2020 (perhaps COVID related), excellent service since.”

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“Good service”

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“I like the quick dispatch of my cigars but twice now on my cigar selection l have had my choice substitute for other brands . I would rather a credit note than to receive cigars that l hadn’t requested”

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“no complaints about the service but a previous purchase of a box of 10 romeo y julieta mille fleur was a big let down very hard viertually impossible to draw and uneven burn”

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“Very good website with fast and secure payment process. My first delivery was spot on but the second one took 7 days to arrive. Not sure why?”