Login
Start Free Trial Are you a business? Click Here

Tile Giant Reviews

4.1 Rating 443 Reviews
73 %
of reviewers recommend Tile Giant

Write Your review

Great customer service and great value and good quality of the tiles. Very happy with the purchase and will shop again for our cloak room tiles.
Helpful Report
Posted 4 months ago
Ordered 15m2 of tiles, 2m2 arrived broken, but customer service had them replaced in a couple of days. Also impressed by overall tile quality.
Helpful Report
Posted 4 months ago
Always good service from Josh at customer services
Helpful Report
Posted 4 months ago
Really great service including from the helpline
Helpful Report
Posted 4 months ago
Thank you so much for your kind words – we’re really pleased to hear you had a great experience. It means a lot to us that you took the time to share your feedback, and we’re glad we could help with your project. If there’s anything you need in the future, don’t hesitate to get in touch!
Posted 4 months ago
Tiles look great. My builder says they are good quality. Good value
Helpful Report
Posted 4 months ago
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
Posted 4 months ago
I ordered a sample tile. The delivery was swift, the tile was not as I expected so unfortunately no good for my job. However the quality was very good.
Helpful Report
Posted 4 months ago
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
Posted 4 months ago
We have had a good experience with Tile Giant. Although our order of tiles was too large for how much stock they had, their customer care team contacted us with a few different options that allowed us to come to an arrangement that worked for both of us. Thank you!
Helpful Report
Posted 4 months ago
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
Posted 4 months ago
The service we received from Walid at Tile Giant, Croydon was fantastic, he helped me source more of the same tile we purchased last year and managed to get them the delivered the next day. Very professional service, thanks Walid.
Helpful Report
Posted 4 months ago
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
Posted 4 months ago
# Outstanding Service at TileGiant Finchley - Highly Recommended! I recently visited TileGiant in Finchley and was absolutely blown away by the exceptional service I received. From the moment I walked in, the team went above and beyond to help me find the perfect tiles for my home renovation project. Mickey, Jake, and Arian were incredibly knowledgeable and patient throughout the entire process. They took the time to understand exactly what I was looking for and provided numerous creative suggestions for tile combinations that I never would have considered on my own. What really impressed me was their willingness to physically move large tile samples around the shop floor so I could properly visualize how different options would look in my space - both for flooring and wall applications. The level of personal attention was remarkable. Rather than just pointing me toward products, they actively engaged in problem-solving and helped me think through the design challenges I was facing. Their expertise and genuine enthusiasm for helping customers find the right solution really showed. The service I received from Mickey and Jake in particular was simply outstanding. Their dedication to ensuring I was completely satisfied with my choices, combined with their professional knowledge and friendly approach, made what could have been an overwhelming decision much easier and actually enjoyable. I'm extremely happy with both the products I selected and the entire shopping experience. TileGiant Finchley has earned a customer for life, and I will definitely be recommending them to friends and family. If you're looking for quality tiles and truly exceptional customer service, this is absolutely the place to go. Thank you again to the entire team for making this such a positive experience!
Helpful Report
Posted 4 months ago
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
Posted 4 months ago
Found what I wanted, ordered the amount I was told by my plumber/builder, paid the bill and received them on time. My builder then assured me he required 2 more packs, I didn’t say a word but he had my state, apparently it says it all! So I ordered 2 more packs and told him to collect them on his way home; then he discovered the bottom pack were all cracked through. I contacted The Banbury store again and no problems just take extra pack. So thank you Ruth at your Banbury store, my bathroom finished without too much agro!
Helpful Report
Posted 4 months ago
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
Posted 4 months ago
i phoned and sales person Matthew exremly helpful
Helpful Report
Posted 5 months ago
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
Posted 5 months ago
Great service at Tile Giant in Crew, helpful staff and products at a reasonable price
Helpful Report
Posted 5 months ago
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
Posted 5 months ago
Although I actually purchased the tiles through an intemediary, I twice had cause to call Tile Giant for information and on both occasions was answered by the same wonderful woman who was at once informative, helpful and reassuring.
Helpful Report
Posted 5 months ago
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
Posted 5 months ago
Received the sample. For a large tile. I was very well pleased with the packaging. I love the tile. I will be using it for future projects
Helpful Report
Posted 5 months ago
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
Posted 5 months ago
Really great customer service from Josh at the contact centre. We didn't have the correct number of tiles sent and a couple were cracked. They sorted it straight out and the replacement tiles were delivered the next day.
Helpful Report
Posted 5 months ago
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
Posted 5 months ago
Visited to look at kitchen tiles. Jake was extemely helpful in advising about using 3d tiles and how fitting plug points might be an issue and how best to do it. He offered to look at my plan and help with how much was needed, which he did. Speaking a woman who sometimes has men in 'the trade' treat her like an idot it was lovely to deal with Jake.
Helpful Report
Posted 6 months ago
I ordered some floor tiles for my en-suite, from my local Tile Giant store in April, they were lovely. I wanted some more of the same for my bathroom but sadly my local store has recently closed. Luckily I was able to order the tiles online. They were delivered on the day selected and I was kept informed of the delivery time. All tiles were perfect, no broken ones. I've been very happy with the service from Tile Giant and am happy to recommend them.
Helpful Report
Posted 6 months ago
Lovely tiles at a great price! No issues with ordering but sadly our delivery was a day delayed. Customer Services dealt with this brilliantly - they were so easy to get a hold of and refunded our delivery fee immediately. The communication we received from your delivery couriers was also fantastic. Would definitely recommend!
Helpful Report
Posted 6 months ago
Ordered on line, very easy, tiles came within time scale. Would recommend,
Helpful Report
Posted 6 months ago
Beautiful tiles, astonishing turnaround with order arrival and the replacement of the ones broken in transit. Josh extremely pleasant and knowledgeable. Impressive service all round
Helpful Report
Posted 6 months ago
Thank you for taking the time to leave this positive review Marcia, we appreciate you giving us the opportunity to be a part of your project and your feedback has been passed onto the team. If we can help you with any future projects, please let us know.
Posted 6 months ago
Tile Giant is rated 4.1 based on 443 reviews