“I ordered some tiles on 15th March 2025 from Tile Giant Croydon and was told they would arrive in store within 3-5 working days and that I would get a phone call once delivered. One week later on 22nd March, no-one had made any contact with me and upon ringing the store was informed that the tiles had not arrived.
Incredibly miffed as I had a builder coming to start work on the Monday, I vented my annoyance at the person on the end of the phone who managed to stay calm while I complained about the inconvenience.
Once I had finished my rant, the member of staff explained to me why the tiles had not arrived on time, but more importantly went out of his way to call the Tile Giant Brixton store where he normally works, and who had the tiles in stock. The guy in question (Terry) asked for the relevant quantity to be put to one side and I was able to go and collect the tiles from that location later on this afternoon.
So thank you very much Terry! Apologies for going off on one at you, and cheers for still finding a solution to my dilemma. I appreciate you going the extra mile to help resolve my situation.”
Thank you for taking the time out to leave us your review. I'm really pleased that we managed to resolve this for you and we really appreciate your feedback. Many thanks, Tile Giant
Thank you for taking the time out to leave us your review, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
Thank you for taking the time out to leave us your review, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
“Very easy ordering process and choosing delivery date. Delivery driver really helpful. Tiles were perfect. None broken. Look great now they are down. Very happy.”
Wow, the project looks amazing! Thank you for taking the time out to leave us your review and sharing your photo's, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
Thank you for taking the time out to leave us your review, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
“A massive thank you for your help! I found the perfect tiles for our bathroom refit about a year ago, when we were in a position to start the refit I then discovered they were out of stock! I rang head office and they managed to find us the qty we needed across a few stores and arranged for them to be delivered! Over the moon, thank you so much for your help! Bathroom is now finished and looks amazing”
Wow, the project looks amazing! Thank you for taking the time out to leave us your review and sharing your photo's, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
Thank you for taking the time out to leave us your review, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
Wow, the project looks amazing! Thank you for taking the time out to leave us your review and sharing your photo's, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
Thank you for taking the time out to leave us your review, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
“I purchased tiles, adhesive and the whole order and delivery process was simple and quick. The tiles were delivered and within half an hour the adhesive arrived. I would definitely order again in the future.”
Thank you so much for your positive review, we really appreciate you taking the time out to leave us this. We look forward to welcoming you again soon. Many thanks, Tile Giant
“Bought these black quartz mirror chipped beauties for our new kitchen area in an open plan living/kitchen. Really pleased that Tile Giant stock the 30 x 60 cm size. Delivery was punctual and driver was very helpful. Well done Tile Giant! Have no hesitation in recommending.”
“I met with the most helpful man who worked at Tile Giant in Cricklewood. I didn’t catch his name but I think he was from Jamaica. He was AMAZING
I wish I could remember his name but he was so helpful”
“Bought tiles on line and picked up in sho, they look absolutely lovely. I had one box left over and got a refund straight away no problems at all. Would definitely recommend this place.”
“So impressed with these tiles, we found a really good grout match and they look better than we hoped. Nothing but praise for the customer service either. Very happy customer.
I've done photos but sadly the website won't/can't upload them.”
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