Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,658 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,658 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 5 star review on 29th April 2025

Ruedi Kühne, Sevelen, Switzerland

699

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although my Swytch conversion was delayed I am very happy with my purchase. I managed to fit everything myself with a little assistance from customer support”

Helpful Report

Posted 7 months ago

“Great kit, easy to fit but customer service on line was not great, so would advise a help line for customer service would be the way to go, or improve the online process. Wanted a price for a black wheel and could not get a straight answer. Order was delayed twice, not ideal.”

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Posted 8 months ago

“Commute is much more fun now! A great way to ease into the e-bike world, especially if you are already in love with your non-E-bike, like I was. I recommend taking extra caution during ordering to ensure you get the right wheel size and fit. Also the install process is not trivial, but doable. Great retrofit product overall.”

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Posted 8 months ago

“Really fantastic: great for hauling groceries, my kids on a tandem, or just me up a 20% grade. Easy to install. I have the old version LED display, which makes it difficult to toggle power for flat v hilly. The transition from a steep hill to the plateau can cause a dramatic lurch. I also wouldn't mind another step that is half the first amount of power.”

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Posted 8 months ago

“Received my Switch kit to fit onto a Brompton. The installation manual was a little confusing. Differences between instructions in the hard copy manual and instructions on their website. You need to be extremely careful in how you run the cables to ensure your bike will fold up after installation (don't cable tye all the Brompton brake cables etc together or it won't fold). Once installed the bike did ride quite well. I tested it on the flat, and also on a hill. It coped with both. It can be a little jerky, accelerating then decelerating, but I'm sure I'll get used to that, and perhaps resolve this with better setup. It's 3 months since I received my Bike Kits (I ordered 2 kits), but I am still waiting for a tool kit which was ordered as an accessory. I would have really expected this to have arrived by now, but it hasn't. However Customer Support at Switch assure me it will be delivered eventually.”

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Posted 8 months ago

“It is great.”

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Posted 8 months ago

“Hi, I am very satisfied with my swytch bike kit I received here in the Bay Area. My order did take some time to arrive at my home but, I was delighted when it finally came. I'm pretty happy with the overall design with the exception of the weight of the battery on the handle bars makes for some caution when the bike is on the kick stand. The bike can become unbalanced and fall over because of the weight of the battery pack. The on and off switch on the battery is a bit tricky, because the switch is located, hidden to the right side of the charging hole, and is not seen. Otherwise, the kit is excellent, lots of power to get my old self up hills with my 1999 Specialized Mountain Bike. On relatively flat roadways, I can get 14 to 16 miles on the charge, sometimes more, depending on road conditions. Can be less miles if I am climbing many hills for a longer period of time. Without the Swytch ebike kit, I would not be able to ride my beloved bike in the Sierra Foothills, where I often take my bike. I have recommended the bike kit to some of my friends and family who don't want to part with their older bikes or the high dollar expense on a new electric bike. Thanks so much for the product, well worth the money and wait it took to get to my home. John in California”

Helpful Report

Posted 8 months ago

“I would like to say its great but haven't currently been able to use it....ordered 26" wheel, received a 590 one which didn't know was a thing, went through a few tyres until worked out its actually 26" 1/3 (not a prolific cyclist and work in inches)...which isn't 26" its bigger....quite obviously. Received much later than intended considering was given 4 months to deliver it don't think that's particularly great either but did expect it to finally do as intended. Went to support who have basically called me a liar and selected 590 tyre not 26" when actually i did select 26" but possibly labelled as 590 which wouldn't have paid any attention to if was as looked at 26" and 590 is NOT 26" its bigger!! that in my book is a falsely labelled issue easily missed when looking for a known quantity in inchs. no "oh sorry we can sort that for you", its you did it wrong and want to charge you extra for sorting it.... Utterly Atrocious customer Service!!”

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Posted 8 months ago

“Took forever to arrive. A bit fiddly to put together since the manuals and pictures are a little confusing. For example, I ordered the twist grip throttle control but couldn’t find instructions until I had searched every available manual. The leads coming from the max battery are not color coded well either. Despite these annoying issues it worked first time! Nice smooth ride, no problems. I have yet to test it on a long run or up significant hills.”

Helpful Report

Posted 8 months ago

“The Switch kit is fantastic, once installed, but I didn't find it quite as simple to install as other reviews suggest. In addition, none of the manuals on the internet gave specific information about the battery supplied with my kit. However, is well worth the effort of installation because you save a great deal of money and the motorised bike is now a viable alternative to the car for fairly short trips in the hilly part of the country where I live.”

Helpful Report

Posted 8 months ago

“I have a Giant Escape bicycle and I love the bike. I'm in my seventy's and I was looking for a little help on a head winds and hills. I added the Swytch bike kit with the Go+ locking battery to my bike. Watching the on line video really helped with the installation. It does exactly what I was looking for! I can't believe how much fun riding is now. It was worth the wait. They kept me informed each week and told me when it would be delivered. I'm very happy.”

Helpful Report

Posted 8 months ago

“Pleased with the concept of converting an existing bike to an e-bike. I paid a bike mechanic to do it. Early on, we started having issues with the control unit/battery delivering consistent power to the powered wheel. Erratic Power delivery would usually start at about the 60% power level remaining in the battery. The customer service was usually very good, especially with us being thousands of miles apart! Swytch did end up replacing the power unit after having me try several different things. Looking back, I think that part of the issue is a slightly underpowered charging unit for the battery packs as I have since started using a charging unit designed for an Aventon e- bike.(with very close supervision!) And both battery packs seem to more fully charge and the power delivery is spot on clear down to below 40%.”

Helpful Report

Posted 8 months ago

“Good and instant support, no problems with communication and service.”

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Posted 8 months ago

“Poor delivery time, poor product remediation”

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Posted 8 months ago

“I ordered a Swytch kit Air about a year ago. Took about 4 weeks to get delivered to Australia. I asked a few clarification questions before finalising the order and they were answered promptly. Install was straightforward enough but getting the pedal sensor mounted was the most difficult and cable ties and double sided tape was never going to be a reliable solution. Removing the pedal arm and securing to the crank was a much better and more permanent solution. It’s been working trouble free since mounted this way. Riding experience is very good although the Air battery will only last over 10kms if used on the lowest assist and you don’t encounter too many hills. Hills and higher assist levels will chew up battery a lot faster. Turning on/off the power as required conserves power for when you need it. Overall it suits my style and capabilities 100%.”

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Posted 8 months ago

“It makes biking easier for an old guy !”

Helpful Report

Posted 8 months ago

“I purchased the first generation Swytch wheel for my wife. I would give you a five star review for the product that was delivered, the ease of installation and performance. But..... my wife underwent medical treatment which prohibited her from using the bike for a year. When we tried to charge the battery after that year, it would no longer charge. I contacted Swytch about this matter. They were courteous but basically said, all batteries fail. For the time the battery was used together with the time the battery sat, I am just not sure the performance of the dead battery is up to the performance of Swytch. A bit disappointing.”

Helpful Report

Posted 8 months ago

“the bike wheel is good the trimmings are made of cheap plastic. the delivery time is a bad joke and customer services is non-existent. my advice is buy one second hand and have nothing to do with the Swytch company”

Helpful Report

Posted 8 months ago

“I am enjoying my Swytch bike kit. I installed it myself, which most folks with some mechanical skills can do also. It worked, and continues to work, flawlessly after 3 years of use. I also installed one on my wife’s bicycle, but she rarely rides anymore. (We are both 76 years old) One of the batteries has deteriorated to the point that it only will charge to about 60%. I’m not unhappy about that, as I know frequent charging/discharging are hard on these batteries. I have ordered a replacement battery ( the new style) and I hope these last longer. The only thing I was not satisfied with was the weight of the original battery. They were fairly heavy, and I didn’t care for that. Removing the battery when parking the bike somewhere that wasn’t our home, and carrying them around was cumbersome. That being said, I believe the new style batteries should be more dependable and lighter. For the price of the kit, and if you have a quality bicycle you like, this kit has everything you need to make your regular bike a E-bike.”

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Posted 8 months ago

“Love my switch bike, had a few issues with parts at the beginning but customer services were great sorted everything out, make my bike enjoyable to ride”

Helpful Report

Posted 8 months ago

Swytch Bike is rated 4.1 based on 1,658 reviews