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LOWA UK Reviews

4.7 Rating 3,753 Reviews
93 %
of reviewers recommend LOWA UK
4.7
Based on 3,753 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
LOWA UK 5 star review on 26th January 2026
Lee F
LOWA UK 5 star review on 21st November 2025
ROBERT M
LOWA UK 5 star review on 12th September 2025
Adam G
LOWA UK 5 star review on 12th September 2025
Adam G
LOWA UK 5 star review on 1st September 2025
Anonymous
LOWA UK 5 star review on 15th April 2025
Rita T
LOWA UK 5 star review on 6th February 2021
Susan R
13
Anonymous
Anonymous  // 01/01/2019
Sorry to say that I am dissapointed with my Lowas. I work in the British Film Industry as a Camera Operator, we spend all day on our feet and I carry around a very heavy camera called a Steadicam. The boot was not comfortable - too hard underfoot with not enough cushioning and it also did not offer me the ankle support I need. I wore the boots for just one day and by the afternoon I was regretting my purchase. Such a shame as thought I'd found the perfect boot, but Alas... I would actually like a refund (or perhaps a chance to try a different pair) but have worn the boots now so unsure how to proceed.....
Helpful Report
Posted 7 years ago
Taking to long for delivery, its second week after I make purchases and I still didn't received the item yet, unhappy I have to get fron different place as I can't waiting any longer.
Helpful Report
Posted 7 years ago
Hi, you ordered just before the Easter bank holidays and requested a UPS delivery to a UPS collection point, of your choice. The order was delivered to the collection point on Tuesday (the 3rd) after the bank holiday Monday, have been to collect the parcel yet?
Posted 7 years ago
The original laces supplied with the boots were a disappointment as the outer sheathing broke.Hope the new ones las t longer.
Helpful Report
Posted 8 years ago
I am unable to provide a relevant review as I have not yet received my order. It was expected 4 days ago. I have emailed to ask where my order is but as it was a Friday evening I have not yet received a response and do not expect one prior to Monday. I hope that the quality of the product makes up for the unexpected delay in receiving it.
Helpful Report
Posted 8 years ago
Hi Emma, We're really sorry about the delay you experienced, which unfortunately was due to a fault in shipping. We hope that having re-sent your order to you by express delivery, you're pleased with your purchase - and that the quality of the product does go some way in making this up to you!
Posted 8 years ago
It's probably unfair of me to submit a review at this moment in time, but it's been asked of me so I will. I bought these boots as they claimed to be designed for woman with sensitive feet, plus my husband swears by this brand. They arrived very promptly and well packed. I wore them around the house for a bit and out to the supermarket and they felt very comfortable. However on their first proper outing of a short 5 mile walk I ended up with a burst blister on the little toe of one foot and sharp pain in the ball of the right foot. I think they are going to take a lot of breaking in, I'm now experimenting with different socks to see if I can improve the comfort. I bought them as I'm tracking across the Pyrenees in July - the jury is still out as to whether I take them or not, or stick with my current walking shoes which are little better than trainers but infinity more comfortable.
Helpful Report
Posted 8 years ago
LOWA UK is rated 4.7 based on 3,753 reviews