Lowa Reviews

Name: Lowa
Rating: 4.72

4.7 Rating 2,774 Reviews

93 %

of reviewers recommend Lowa

4.7

Based on 2,774 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi there I ordered 2pairs of laces for my Valbona boots unfortunately the laces you sent me are two short my boots are a size 11 the lace you sent are 110cm (43 INCHES)the Laces on the boots are 2mts long? I'm extremely dissapointed that the laces do not fit my boots my wife disposed the return slips etc as I said dissapointed that these laces are too small regards Alan”

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Posted 5 years ago

“Can't review it as it still hasn't arrived!!”

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Posted 5 years ago

“I purchased these insoles for my Lowa GTX boots.I found them to be flimsy and thin unlike the ones that were in my boots originally”

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Posted 5 years ago

“I've had 5 pairs of Lowa shoes over 4 years. On the past two purchases, I've noticed the shoes wearing heavily on the inside of the ankle. In under two weeks the shoes have developed a hole where the material has worn down. This is only an issue I've experienced with cheap trainers - I'd hope for more from £140 pair of shoes.”

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Posted 5 years ago

Dear Sir, Thank you for your review however we have not received an email from yourself, please forward your email to enquiries@lowa.co.uk and we will of course reply. Regards LOWA UK.

Posted 5 years ago

“Disappointing delivery experience; having ordered just a leather conditioner, I did not expect the delivery a "signed for". The parcel is currently at the post depot, where I will go collect It. As I ordered online to have the convenience of a home delivery, that's a bit of a fail. I understand that "signed for" delivery is important for boots and expensive items, but I would not use it for cheaper items.”

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Posted 5 years ago

Hi, We're sorry to hear of your experience. Unfortunately LOWA Active Creme 75ml will not fit in a standard envelope (whereas laces or insoles will) and therefore requires someone available to receive it for home delivery. If unable to deliver, the postman/postwoman would then look to follow any additional delivery instructions, re-attempt delivery or return the item to the depot. We will try to ensure that this is clarified in our website info, but apologies for the inconvenience this may have caused. Regards, LOWA UK

Posted 5 years ago

“Sorry to say that I am dissapointed with my Lowas. I work in the British Film Industry as a Camera Operator, we spend all day on our feet and I carry around a very heavy camera called a Steadicam. The boot was not comfortable - too hard underfoot with not enough cushioning and it also did not offer me the ankle support I need. I wore the boots for just one day and by the afternoon I was regretting my purchase. Such a shame as thought I'd found the perfect boot, but Alas... I would actually like a refund (or perhaps a chance to try a different pair) but have worn the boots now so unsure how to proceed.....”

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Posted 6 years ago

“Taking to long for delivery, its second week after I make purchases and I still didn't received the item yet, unhappy I have to get fron different place as I can't waiting any longer.”

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Posted 6 years ago

Hi, you ordered just before the Easter bank holidays and requested a UPS delivery to a UPS collection point, of your choice. The order was delivered to the collection point on Tuesday (the 3rd) after the bank holiday Monday, have been to collect the parcel yet?

Posted 6 years ago

“The original laces supplied with the boots were a disappointment as the outer sheathing broke.Hope the new ones las t longer.”

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Posted 6 years ago

“I am unable to provide a relevant review as I have not yet received my order. It was expected 4 days ago. I have emailed to ask where my order is but as it was a Friday evening I have not yet received a response and do not expect one prior to Monday. I hope that the quality of the product makes up for the unexpected delay in receiving it.”

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Posted 6 years ago

Hi Emma, We're really sorry about the delay you experienced, which unfortunately was due to a fault in shipping. We hope that having re-sent your order to you by express delivery, you're pleased with your purchase - and that the quality of the product does go some way in making this up to you!

Posted 6 years ago

“It's probably unfair of me to submit a review at this moment in time, but it's been asked of me so I will. I bought these boots as they claimed to be designed for woman with sensitive feet, plus my husband swears by this brand. They arrived very promptly and well packed. I wore them around the house for a bit and out to the supermarket and they felt very comfortable. However on their first proper outing of a short 5 mile walk I ended up with a burst blister on the little toe of one foot and sharp pain in the ball of the right foot. I think they are going to take a lot of breaking in, I'm now experimenting with different socks to see if I can improve the comfort. I bought them as I'm tracking across the Pyrenees in July - the jury is still out as to whether I take them or not, or stick with my current walking shoes which are little better than trainers but infinity more comfortable.”

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Posted 7 years ago

Lowa is rated 4.7 based on 2,774 reviews