Logs Online Reviews

Name: Logs Online
Address: Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead, Liverpool
Rating: 4.71

4.7 Rating 1,945 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead
Liverpool
CH41 1HW

Logs Online 5 star review on 22nd February 2025

Sheila

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Anonymous

Anonymous // 01/01/2019

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“I would like to give 5 stars for Logs Online for their Product range and combination, clear communication (delayed by a day and they communicated to me saying they were dependent on Solo to send the product) and fast delivery (once Logs online received the product) and items well packed and tracked.”

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“Fast delivery and good quality and size logs and kindling. Thank you”

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“Great quality logs, such quick delivery and super communication leading up to it.”

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“Promt delivery Good products Kept updating on delivery”

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“Great logs, helpful delivery, everything great. Sometimes delivery date isn't that requested (but close!), but overall excellent service.”

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“Very pleased with the product and the communication from Logs Online.”

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“All round a very good experience first time using logs on line and will definitely be ordering more from them Quality logs that burn lovely Speedy service which is what I needed , and kept informed from dispatch to dilvery”

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“Excellent product”

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“We ordered a Solo Bonfire as a present for our son and his family. Delivery was prompt. Excellent service from the company. We would not hesitate to order from them again”

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“Lovely fire - great delivery. Very pleased”

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“Excellent service, lovely big logs.”

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“Excellent logs, perfect size and moisture level for burning in our open fire. Great service, fast and the delivery drivers have always been really helpful in carefully offloading our logs.”

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“The delivery experience was a real trial: a cantankerous delivery guy who was prepared to leave a 250Kg pallet on the pavement (preventing wheelchaired neighbours from passing) had I not insisted on his moving it onto the drive. The supplier's insistence on covering the pallet in plastic/cellophane is ludicrously environmentally unfriendly. The initial contact with the supplier was good - friendly and helpful lady on the end of the phone who organised delivery date, etc. But I am reverting to my usual supplier (he had Covid and could not make this delivery slot) as he is better value and delivers without the hassle of this experience.”

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“Delivery took place as notified, Driver moved pallet where requested. Logs burn lovely.”

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“Logs online are great for ordering quickly, but the postage is very expensive and I’ve since found there are drier logs elsewhere, for a much lower price.”

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“We bought 20 nets of kiln dried oak. Delivery was smooth and the driver was very helpful. He took away the pallet as well. The logs themselves were a little smaller than some I have purchased from other companies and I found the bags contained more bits than others. The logs were quite dark and burned quite fast for oak…maybe they had been a little too long in the kiln. Aware that I am purchasing a natural product though so consistency isn’t always possible. I’ll try another company next time, as when paying this much for wood - it’s ok to expect a little better.”

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“Very quick delivery and good solid dry wood”

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“burn very nicely, some of them are quite small but delivery was quick and efficient. Easy process all in.”

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“Friendly customer service. Very prompt delivery. Keep planting those trees! (I love that!!) Thanks!”

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“Excellent service with good quality low moisture logs.”

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Logs Online is rated 4.7 based on 1,945 reviews