Logs Online Reviews

Name: Logs Online
Address: Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead, Liverpool
Rating: 4.71

4.7 Rating 1,945 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead
Liverpool
CH41 1HW

Logs Online 5 star review on 22nd February 2025

Sheila

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Anonymous

Anonymous // 01/01/2019

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“Great quality DRY logs and delivery was very quick, even to my house that is off the beaten track. No point in searching around at garages or garden centres when you get these delivered and cheaper.”

Helpful Report

Hi Geoffrey, Thanks for your amazing feedback! We're so pleased you're happy with our service and products! Enjoy! LogsOnline Team

“Brilliant quality and excellent prices”

Helpful Report

Hi Elizabeth, Thanks for your great review, we appreciate it! Enjoy!! LogsOnline Team

“My first order with LogsOnLine and pleased to report no problems, good service. We are at the end of the line down here at the bottom of Cornwall so delivery was very late in the day, an earlier delivery would have been helpful. Good quality logs packed very well and tightly into crate. One thing that could be improved upon for me? A few more chunkier logs would be nice mixed in the batch. Overall I am a happy man and will order again.”

Helpful Report

Hi Richard, We're so pleased to hear you received good service and are happy with our products! We really appreciate your feedback and will be sure to pass this on to the correct department. Thanks again and enjoy! LogsOnline Team

“Good service and competitive prices.”

Helpful Report

Hi Gwilym, That's amazing to hear! Thanks for the review. Kind Regards, LogsOnline Team

“Excellent service”

Helpful Report

Hi, We're so pleased to hear you received excellent service, we really appreciate your feedback so thank you! Kind Regards, LogsOnline Team

“excellent service.”

Helpful Report

Hi June, Thanks so much for your review. We're so pleased to hear you received excellent service! Kind Regards, LogsOnline Team

“EXPENSIVE but my goodness the heat is superb. They are all cut at a certain size also. We know from experience that buying cheap is simply appaling. Ordering online is easy and YOU pick the delivery date that suits you.”

Helpful Report

Hi Frances, Thank you so much for your great feedback! We appreciate it a lot! We're so pleased to hear you are happy with our products. Enjoy! Kind Regards, LogsOnline Team

“Initial order delivery was incorrect, rectified easily and remainder of order sent out quickly and without fuss.”

Helpful Report

Hi, Thank you for your feedback, we really appreciate it! We're pleased to hear that this incident regarding your delivery was quickly rectified and you received your correct order with no other issues! We hope you enjoy our products :) Kind Regards, LogsOnline Team

“Well packaged and as ordered. Thank you.”

Helpful Report

Hi Richard, Thanks for the great feedback! We're glad you were pleased. Kind Regards, LogsOnline Team

“Easy ordering and a definite delivery day. Good dry logs in convenient to handle boxes. Minor niggle - some logs rather wide - length fine.”

Helpful Report

Hi Vic, Thanks for the great review, we appreciate it a lot! Kind Regards, LogsOnline Team

“Logs great quality! (Smell lovely too) very happy with them ! It’s my second order and can’t recommend highly enough! Very satisfied customer”

Logs Online 5 star review on 28th March 2022

Helpful Report

Hi Anthony, Thanks so much for this great feedback!! We really do appreciate it! We're so pleased to hear how satisfied you are with our products, it means a lot to us. Enjoy! Kind Regards, LogsOnline Team

“Excellent service and product. Was delighted with the service, delivery and packaging. Would certainly like to reorder asap”

Helpful Report

Hello, Thanks so much for your feedback! We're so pleased to hear this! Enjoy! LogsOnline Team

“Fantastic wood , burns for long time and really great quality. Will definitely be re ordering. !!”

Helpful Report

Hi Clive, Thank you so much for your amazing review of our product! We really do appreciate it. Enjoy! LogsOnline Team

“Very good quality logs, prompt delivery.”

Helpful Report

“Great service pallets are well packed and travel well. Logs are logs and burn well. Very helpful people. Delivery drivers are marvellous. We have a long drive so ask for the pallets to be delivered using an electric pallet trolley.”

Helpful Report

Hi Pete, That's amazing! Thank you so much for your feedback, we appreciate it a lot! We are so pleased to hear you received great service and are enjoying our products! Kind Regards, LogsOnline Team

“Even when I have had issues they have always been very helpful.”

Helpful Report

Hi Laura, That's great to hear! We always like to make sure any issues are quickly resolved and that you are fulfilled after every order you may make with us. Thanks for the review, we appreciate it! Kind Regards, LogsOnline Team

“Great personal service. Thumbs up !”

Helpful Report

Hi Adrian, Thanks so much for your review! We appreciate it. Kind Regards, LogsOnline Team

“Good quality logs for my Ofyr grill! Only needed a few logs to cook for 15 people.”

Helpful Report

Hi Dorina, That's amazing! Thanks for the great review, we appreciate it. Enjoy! LogsOnline Team

“Good prices, prompt delivery and a fantastic service all round, I recommend Logs Online 👍.”

Helpful Report

Hi Tony, Thanks for the great review, it's much appreciated! Enjoy !! LogsOnline Team

“Very happy with our logs, from order to delivery. Nice sizes for our log burner and good quality. We will definitely uses LogsOnline again.”

Helpful Report

Hi Janice, That's amazing to hear, we're so pleased! Thanks so much for the great review, we really do appreciate it. Enjoy! LogsOnline Team

Logs Online is rated 4.7 based on 1,945 reviews