Logs Online Reviews

Name: Logs Online
Address: International House 307 Cotton Exchange, Liverpool, Liverpool
Rating: 4.71

4.7 Rating 1,919 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,919 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
l39lq

Logs Online 5 star review on 22nd February 2025

Sheila

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately my order was delayed with no communication but once that was all sorted the delivery guy was amazing as he found it difficult to park the crate on my drive but got there in the end. The wood has burnt great so great quality. Would order again without a doubt”

Helpful Report

Hi Alison, We're so sorry to hear that your order was delayed and that you were not notified. We have been extremely busy trying to get through the delays we have been experiencing and trying our best to notify all customers, we are very sorry that you were not. We are so glad to hear that you are happy with our logs and that the delivery driver was helpful too, we'll be sure to pass this on. Enjoy! Logs Online Team

“After initial problems with the delivery date, everything ended up smoothly. The quality of the logs themselves is excellent”

Helpful Report

Hi Allan, Thanks so much for your kind review. We're sorry to hear you had issues with your delivery but glad to hear all was sorted. Enjoy your logs! Logs Online Team

“Good product helpful delivery driver, but logs ordered for delivery on the 16th but arrived on the 8th which wasn't very convenient.”

Helpful Report

Hi Peter, Thanks so much for your kind review, we appreciate it. I'm so sorry to hear that your delivery wasn't delivered on the day you had chosen. This must've gotten mixed up when processing your order, we're very sorry about this. We hope you enjoy our products! Kind Regards, Logs Online Team

“Very good delivery was a couple of days after order. Delivery driver was excellent put the pallet exactly where I need it. Would have given five stars except I received no email/text information on the delivery.”

Helpful Report

Hi Laurence, Thanks so much for your kind review, we really do appreciate it. We're so pleased to hear that you're happy with the service of the delivery driver, we'll be sure to pass this on! Kind Regards, Logs Online Team

“Absolutely happy with the logs. Not quite so happy with the delivery as I had requested a phone call when they got here so the logs could be put in my garage which is separate from my property. There was no phone call just a message to say the logs had been delivered on a pallet to my front door. I am 77 years old and I then had to get them from my front door to my garage about 200 yards away. I couldn't even lift a 20kg box of logs.”

Helpful Report

Hi Cheri, We're so pleased to hear that you're happy with the logs :) We are so sorry to hear this. We certainly requested for the driver to call you prior to delivery so are so sorry that you were not contacted. I will be sure to pass your feedback onto the courier service we use. Kind Regards, Logs Online Team

“a second order following my original complaint arrived within 24 hours, and now consists of all quality hardwood with no bark or softwood in sight. Thanks this is more what i expectd”

Helpful Report

Hi Raymond, We're so sorry to hear this. We seem to have had a bad batch from our supplier. We have now had this resolved and have re sent you kindling to rectify this. Kind Regards, Logs Online Team

“Great product just what we wanted,only downside was delivery company delivered a day later than advised. Customer service was good though.”

Helpful Report

Hi Myra, Thanks so much for the review, we appreciate it! We hope you enjoy our products. Kind Regards, LogsOnline Team

“Quick delivery when it’s suitable for me, logs decent length and size, happy with purchase.”

Helpful Report

Hi Carol, Thanks so much for the review! We really appreciate it. We're so glad you're happy with our logs. Enjoy! The LogsOnline Team

“Good logs, helpful delivery driver...will be back...Thanks!!!”

Helpful Report

Hi Tim, That's great to hear!! We appreciate your feedback! Kind Regards, LogsOnline Team

“My first order with LogsOnLine and pleased to report no problems, good service. We are at the end of the line down here at the bottom of Cornwall so delivery was very late in the day, an earlier delivery would have been helpful. Good quality logs packed very well and tightly into crate. One thing that could be improved upon for me? A few more chunkier logs would be nice mixed in the batch. Overall I am a happy man and will order again.”

Helpful Report

Hi Richard, We're so pleased to hear you received good service and are happy with our products! We really appreciate your feedback and will be sure to pass this on to the correct department. Thanks again and enjoy! LogsOnline Team

“Good service and competitive prices.”

Helpful Report

Hi Gwilym, That's amazing to hear! Thanks for the review. Kind Regards, LogsOnline Team

“Excellent service and product. Was delighted with the service, delivery and packaging. Would certainly like to reorder asap”

Helpful Report

Hello, Thanks so much for your feedback! We're so pleased to hear this! Enjoy! LogsOnline Team

“Some logs too large and I find them difficult to chop up”

Helpful Report

“Good quick service. Logs burn a bit quickly”

Helpful Report

“Excellent service excellent produst”

Helpful Report

“Quick and easy to order. Fast delivery time”

Logs Online 4 star review on 27th February 2022

Helpful Report

“Long lasting almost like the lime tree coal. Well packed and on time”

Helpful Report

“Promt delivery Good products Kept updating on delivery”

Helpful Report

“Excellent product”

Helpful Report

“burn very nicely, some of them are quite small but delivery was quick and efficient. Easy process all in.”

Helpful Report

Logs Online is rated 4.7 based on 1,919 reviews