Logs Online Reviews

Name: Logs Online
Address: International House 307 Cotton Exchange, Liverpool, Liverpool
Rating: 4.71

4.7 Rating 1,919 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,919 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
l39lq

Logs Online 5 star review on 22nd February 2025

Sheila

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt & efficient delivery but unfortunately the Pallett of wood was not covered by any sort of protection Luckily, we were able to transfer the Logs into our Log Cabin that same day before the rain came down Part of the service that was not up to standard”

Helpful Report

“Having purchased 5 bags of Weber Lumpwood and 4 Bags of Weber briquettes I was hoping for the usual Weber high quality. No complaints so far with the briquettes, all seem very good however having now opened the 2nd bag of lumpwood, I am finding that it is the same poor quality as I found the first with shrapnel like pieces rather than the larger pieces that I am used to from Weber. The charcoal is probably the worst that I have had from Weber and is probably down to rough handling along its journey to me. It's a shame as I have always had a good experience using weber coals but this time, 2 bags in and I am finding it mostly unusable. I have still given 4 stars because of the very rapid service from LogsOnline with an unexpectedly fast next day delivery. The site was easy to navigate and response was excellent. I am just hoping that the other bags of coals are in a much better condition!!”

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“I had a problem with the order delivered to me so I contacted Logs Online. They addressed it immediately, sending me a refund same day and picking up the incorrect items the next day. Excellent response - thank you.”

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“I have not used the products I purchased yet but the order & delivery was efficient & prompt”

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“Decent stuff. Wood could be cut into smaller pieces though... Otherwise, I'm another happy customer :)”

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“Logs arrived quickly and good value for money. My only negative was the state of the boxes when they arrived. Was hoping they came in boxes shown in image so I could use to store them in rather than unpacking them”

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“Logs are good and delivered well stacked on the pallet. Only negative was delivery - I selected Tuesday, but this appears to have been thrown out by the bank holiday so finally arrived on Thursday. When you have a jumbo crate to unload off the pavement (because the pallet truck can't go onto gravel) knowing the delivery day is important!”

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“I asked for the date of delivery to be put on the invoice was told being done not been done. delivery on the 28th April.”

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“Logs small in size”

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“Speedy service , exactly what it said on the tin”

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“I rate you good rather thanvery good.Your s tar rating does not work properly! Your driver delivered the wrong logs to another customer and asked whether I would like the ones remaining on the lorry. I said that I wanted the logs I had ordered and paid for. He therefore had to make another trip the folowing day. Having said that he did take the logs down my drive to my garage rater than offloading them at the kerb side, so all ok.”

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“Very smooth process, delivered on time and we got lots of logs in comparison to other suppliers.”

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“Quality product at an affordable price, never any issues in ordering and delivery”

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“EXCELLENT service quick Delivery WOOD very good? Burns well”

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“Great logs burn easily with great heat. Just a pity about no prewarning of delivery.”

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“Like that the logs were in bags, makes it easier to carry to my log store. Wasn’t delivered on the expected day as the lorry was too big for my street. The driver suggested I meet him and transfer the wood to my car. That was never going to happen. Rescheduled for the next day.”

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“A good experience for the first purchase online. web page was easy to use. Delivery was excellent will use them again.”

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“Logs of a good standard quick delivery though courier did drop the pallet of the back of wagon all over the road which took him a while to move but can’t blame logs on line for that”

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“5 stars for quality and delivery but....quite a significant number of the Oak Logs have not been cut to the correct length for my very normal sized “Morso” log burner. Arms are now aching from cutting them to fit ! My order of Birch Logs last Autumn (2020) had far fewer problem logs.”

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“This company came through for me when i was in dire need of winter fuel, the logs where in great condition, moisture content on my meter was 3%...thats about as good as it gets. the delivery guy was very helpfull and put the pallet of oak logs on my drive with no problems”

Helpful Report

Logs Online is rated 4.7 based on 1,919 reviews