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Logs Online Reviews

4.7 Rating 1,654 Reviews

94 %

of reviewers recommend Logs Online

Company Reviews

Product Reviews

4.7

Based on 1,654 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
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Logs Online 5 star review on 25th October 2023

Logs Online 5 star review on 16th October 2023

Logs Online 5 star review on 24th November 2022

Logs Online 5 star review on 24th November 2022

Logs Online 5 star review on 24th November 2022

Logs Online 5 star review on 1st November 2022

Logs Online 5 star review on 5th September 2022

44

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordering.”

“Can really recommend logs on line very quick delivery and excellent service”

“Delivery punctual, well packed. Courier polite. Oak logs burn beautifully, am very pleased . Company staff also very polite at the office and answered my queries promptly.”

“As it says. All good. Product and delivery”

“Great logs!”

“Good Web site, Great delivery, Net Bags easy to handle, Wood Burns very well. I have a small 5Kw stove and have to split some of the logs (not many).”

“LogsOnline woods burns and heats like a dream. With reliable delivery promises I’ve used them for more than 12 months, and wouldn’t dream of going anywhere else. 👏”

“Always easy to navigate and prompt delivery. Cannot be faulted.”

“Delivery is good and they are very helpful”

“Buy the Ash logs ... they're superb!! Keep them dry and they'll keep you toasty!! We've tried the oak and birch - both beautiful woods for building and crafting - but ash surely burns the best .... the longest ... the slowest ... the hottest and the most controllable. And LogsOnline deliver on the day of your choice, to your store and with no delivery charge. What's not to like? Love the warmth.”

Thank you, Julian, for your 5 star rating of Logs Online! We are happy to hear that we could provide you with the high-quality ash logs, and that you have tried out birch and oak as well. We appreciate your recommendation and are glad that you are enjoying the warmth.

“Excellent logs, easy to order on line, delivered on the day you want them and the staff are helpful.”

Thank you so much for your 5 star rating of Logs Online! We are delighted that you found our service excellent; it is great to know that it is easy and convenient to order our logs online and that our staff are helpful. We look forward to hearing from you again soon.

“Thanks for the quick efficient order and delivery service. However the jumbo crate of kiln dried birch logs Received was a bit disappointing as unlike the last crate I ordered this one there is a lot of small bits of birch not what I would call” logs” More like half size so we are constantly topping up the log burner Had I known there was a lot of smaller logs I would have ordered the kiln dried ash instead at least that would have burnt at a slower rate.”

Thank you, Paul, for the kind words about Logs Online! We're so pleased to hear that you had a pleasant experience with us. We strive to make our customers happy by providing fast delivery, excellent customer service, and high-quality products. We really appreciate you taking the time to share your feedback and we would love to hear more from you if you ever need anything else. You can always reach out to us with any questions or issues. Thanks again for becoming a valued customer!

“Good Product & Fast Delivery”

Thank you so much Mei for your 5 star rating of Logs Online! We are glad to hear that our product and delivery has been excellent. We really appreciate your kind words!

“Great product excellent price and speedy delivery, what else could you ask for”

Thank you so much for your 5 star rating of Logs Online, Jonathan! We are so glad to hear that our product, price, and delivery live up to your expectations. Great product excellent price and speedy delivery, what else could you ask for! We appreciate your kind words.

“Easy to order. Quick delivery and very well packed and protected from the elements in individual string bags encased in plastic sheeting.”

Thank you, Robert! We are so glad to hear that you had a great experience with Logs Online. We appreciate your feedback that the ordering process was easy, delivery was fast and the logs were well packed and protected from the elements. We are so pleased you gave us a 5-star review.

“SERVICE WAS EXCELLENT LOGS WERE GREAT AND EXCELLENT BURNED VERY WELL.GREAT HEAT”

Thank you very much for your wonderful 5-star rating of Logs Online! We are delighted that you found our service to be excellent, and that the logs burned very well and provided great heat. We really appreciate your positive feedback!

“We buy our compost every year from LogsOnline and are always completely satisfied with the price, the service and efficient delivery they offer. Thank you Foundry Fields Allotments.”

Thank you so much for your 5 star rating of Logs Online. We are sure the compost you buy every year from us will be of the highest value, when it comes to price, service, and delivery. We are glad that we can provide you with the level of satisfaction you expect. Thank you for your loyalty."

“Great value for money”

Thank you so much, Chris, for your 5-star rating of Logs Online! We're so glad you've found great value for money. As a loyal customer, we really appreciate your continued support. Thank you!

“Good quality lofs prompt delivery and well packaged”

Thank you so much for your 5 star rating of Logs Online! We're beyond pleased that you admired the good quality of our logs, prompt delivery, and well-packaged products. We will continue to strive for excellence in our services.

“My logs, kindling sticks, and firelighters, all arrived at the arranged date and time. In fact, early. A very good price, as well.”

Thank you, Martin, for your 5 star rating of Logs Online! I'm delighted to hear that your order arrived at the arranged date and time, and even earlier. It's great to know our product is competitively priced, too. Thank you for your positive feedback!

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Logs Online is rated 4.7 based on 1,654 reviews