Logs Online Reviews

Name: Logs Online
Address: Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead, Liverpool
Rating: 4.71

4.7 Rating 1,945 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead
Liverpool
CH41 1HW

Logs Online 5 star review on 22nd February 2025

Sheila

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Anonymous

Anonymous // 01/01/2019

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“excellent logs, delivered on time no hassle”

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“Fast service and brilliant restaurant grade charcoal! I have bought many times from LogsOnline and will continue to do so for all things BBQ fuel!”

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“Perfect used my logs for a new pizza oven delivery was quick”

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“I had a problem with the order delivered to me so I contacted Logs Online. They addressed it immediately, sending me a refund same day and picking up the incorrect items the next day. Excellent response - thank you.”

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“Great service, competitive pricing, high quality wood. Choosing your delivery day is a bonus.”

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“In two of the three boxes a few of the logs seemed to have been infested with insects of some kind. They were fairly spongy, full of visible holes / dust from where'd they'd been chewing there way through and making homes and caused a load of smoke. I had to go through and separate these from the others in case they still had guests inside them.”

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“I have not used the products I purchased yet but the order & delivery was efficient & prompt”

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“The lumpwood charcoal and eco barbecue firelighters were great. And the delivery was really quick.”

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“Great service great product. Wood burns with the fury of a 1000 suns . Will definitely be ordering again”

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“Decent stuff. Wood could be cut into smaller pieces though... Otherwise, I'm another happy customer :)”

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“arrived quickley, nice clean bark free hardwood, burns a lot hotter than the stuff I was using before!”

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“Great quality logs!”

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“First time ordering from LogsOnline and can say I am very pleased with the service and quality of the product. Will definitely use them for my logs etc. S”

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“Fantastic company to deal with, the bulk grates they stock and deliver are an absolute bargain given the amount of logs they contain. Definite 10 out of 10 from me.”

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“Absolutely fantastic service, delivery was on time no issues.”

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“Logs great. But arrived on a pallet. That I had to break up and dispose of. Not good service. Previous deliveries in a big bag which driver took away. This driver just said he’s the courier not the company.”

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David, Thanks for the feedback, this was administration error by a new member of staff that forgot to tick the appropiate box. As you say previous deliveries removed the pallet. We have addressed this with extra training to ensure its not repeated. Enjoy your logs. Thanks, The Logs Online team.