Name: Just Artificial Group Ltd
Address: Upper Offices,Old Grand Garage,Thornton Road, Upper Offices,Old Grand Garage,Thornton Road, Lancashire
Rating: 4.29

“I ordered some Gerbera daisies for a wedding bouquet I am making for a friend. They arrived in a box, with plastic covering the petals. The flowers were just beautiful, just like the real thing. Absolutely thrilled with the purchase. I’ll be buying from here again and I’d also recommend the site to anyone wanting to buy artificial flowers. Much better quality and value than the high street stores.”

Just Artificial Group Ltd 5 star review on 4th February 2022

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Thank you so very much for that beautiful review and for showcasing the gorgeous bouquet. It's always amazing to see the end product of our flowers, we hope the wedding was a success! I'm sure we'll hear from you again soon, until then, we wish you all the best!

“Fast delivery and good quality items”

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Thanks, Nicola for taking some time out to write us a positive review! We really appreciate it :)

“A superb service. My girlfriend is asthn=matic and cannot abide real flowers. Silk ones really fit the spot for an early Valentines.”

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That's brilliant Andrew! We're glad we could provide some rosebuds that are suitable for you girlfriend, we hope she enjoyed them. Thank you for leaving a nice review.

“Beautiful artificial flowers with a good range of colours and styles.Would recommend flowers much better than I have seen anywhere else. Also very quick delivery.”

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Hi Sarah, Thanks for leaving that great review! We like to think we provide a wide range of options so to see that reflected proves we're doing something right! We're proud to offer you the best artificial flowers, and are glad your delivery was swift!

“I will NEVER purchase from these people again. I ordered a 6 ft floral tree weeks ago which was nearly £170 so not exactly cheap!! It arrived terribly packaged. No bubble wrap whatsoever. Just shoved in a giant long box with hardly any protection. So when it finally arrived it was all broken. They put the bottom of the trees in pots with cement to get the trees to stand up. So I had a broken pot and bits of cement all over my bloody floor! The tree obviously wouldn't stand up so I had to send it back. So then there was an issue with even getting it sent back. They wanted me to keep it til the following week when I demanded it be collected by the Friday at the latest. Finally after several emails they agreed to collect on the Friday. Waited all day and the courier arrived to collect it 2 hours late. So clearly their choice of courier was rubbish too. Like where was I going to keep a massive 6 ft box!? I needed it sent back ASAP. Anyway it's been nearly 2 weeks now since it was picked up and still no refund. They have delayed because they haven't received it back from the courier.... how is this my fault!?!? I did everything I was supposed to! I sent it back! They also told me yesterday via email that they 'think it might be safe to do the refund'... refund never came yesterday. Now today I've received an update on my PayPal claim telling me to send it back!!!!! I did this nearly 2 weeks ago!!!!! Absolute cowboy company. Avoid making any big purchases with them. Your goods will be damaged and good luck trying to get your money back.”

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Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“Good s to service. Website problem amended quickly. Flowers are fantastic good quality”

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“Excellent prompt service. The flowers were in pristine condition.”

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“Rubbish product.”

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Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“Arrived very promptly and well packed. Sister very happy with her birthday present.”

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“Delivered well packed Just as the photo, (more flowers than I expected) stands nicely on table by the window, looks lovely. Very pleased. Will definitely recommend to ftiends and family Sheila”

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“I am pleased with the service and the item. Flowers are so realistic. I ordered bird of paradise as my real plant took forever to produce one. Once it did you really couldn't tell which one was artificial and which one the real. (On the picture, the top one is the real one, bottom the artificial)”

Just Artificial Group Ltd 5 star review on 11th January 2022

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“Beautiful faux plant. Really great size for the price and very realistic looking. First time ordering from Just Artificial but won’t be the last.”

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“Placed an order and paid 9th Dec, was told there was a delay till 16th Dec, nothing was delivered no message, so contacted them on the 20th to be told they didn't have the stock. No alternative was offered except they would deliver the empty vase. Asked for refund, as of 4th Jan still waiting. No flowers No refund No contact from customer services since I contacted them on 20th Dec”

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Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“Easy to deal with and responded quickly to a querie Thankyou”

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“The tree is execllent The quality is very good and looks quite real in a good study pot Delivery was a little late but I was kept informed”

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“Disappointing”

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Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“Product was okay but badly packaged”

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“Look good Well chuffed. Thanks”

Just Artificial Group Ltd 5 star review on 15th December 2021

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“This was my second order, and I’m so pleased the quality of the flowers I E purchased were incredible. Have recommend to friends. You won’t be disappointed at all.”

Just Artificial Group Ltd 5 star review on 14th December 2021

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“Really pleased with my purchase. It is absolutely lovely.”

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Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Just Artificial Group Ltd Reviews