Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,225 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love Facetheory products. Have been using them for a few years and they are only products that have treated my ance and red skintone. Brilliant products at amazing prices.”

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Posted 3 years ago

“Amazing results in just 1 week. My skin feels so much smoother and clear. Would definitely recommend this product.”

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Posted 3 years ago

“Je suis très très contente de tous les produits que j'ai acheté avec facetheory. J'ai longtemps cherché des produits pour le visage pendant plusieurs années et enfin j'ai découvert des pépites avec vos produits. Pas chers , avec des composants naturels qui sont doux pour la peau. J'ai 50 ans et ma peau a été transformé depuis que j'utilise vos produits.”

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Posted 3 years ago

“So I just love Facetheory products. From the moment you login into the website you can build a routine which I found incredibly helpful when you don't know where to start. The products are vegan & come in glass recyclable containers - win win! I really felt my skin improve since starting to use these products. I just placed my third order & an order for my Mother as she commented on my skin. Thank you for your great prices also. I can get all my skincare ordered in a batch for less that 100 euro & I also received a gift. I find the support team really helpful to deal with. All in all a very very happy customer.”

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Posted 3 years ago

“Simply the best”

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Posted 3 years ago

“Love the facial lotion. One of the few that’s not bad, but good for the skin. Recommended by my favourite Dutch dermatologist”

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Posted 3 years ago

“Très belle découverte de la marque Face Theory ! Je l’utilise depuis plusieurs mois déjà. J’étais une fidèle de la Roche Posay, mais ne trouvant plus ma crème de jour habituelle, et m’étant renseignée sur la qualité des produits de FT, j’ai testé la crème nettoyante visage et la crème de jour à la vitamine C, ainsi que le sérum au retinol, et je suis franchement convaincue; ma peau a tendance mixte est plus lumineuse, mieux hydratée sans la rendre grasse et je n’ai plus du tout de boutons au moment des règles. J’ajoute également que le SAV est très réactif et efficace (bien que bien emballé j’ai reçu un pot de crème cassé; on m’a tout de suite proposé de le renvoyer ou de me le rembourser).”

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Posted 3 years ago

“De tres bons produits efficaces a des prix abordables.”

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Posted 3 years ago

“I love the products of Facetheory! I use two serums for my daily routine. Reginacalm serum S1 pro and Porebright serum N20 Pro. My sensitive skin really goes well on both! Also the shipping goes smoothly. All in all I am a satisfied customer. 🤗”

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Posted 3 years ago

“I haven't used facetheory products for long but I'm so happy with my purchases so far. My skin was looking very dull, and due to the menopause I was experiencing a combination of dry/oily sensitive skin. I love my new skincare routine, my skin feels soft and I love the subtle fragrance of the cleanser. I've had a few spots while my skin has been adjusting but nothing major.”

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Posted 3 years ago

“Efficace, agréable , je recommande et en fait des cadeaux toujours appréciés”

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Posted 3 years ago

“Prodotti assolutamente meravigliosi ad un prezzo onesto. Ho provato per anni prodotti costosi della farmacia per regolare la mia pelle mista/ grassa e niente ha funzionato. Sopratutto il cleanser ha cambiato la mia pelle in poche settimane, rendendola molto meno oleosa! Ormai ho ordinato varie volte e i prodotti sono sempre una garanzia!”

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Posted 3 years ago

“Ho acquistato REGENA CALM SET ANTIAGE + OCUWAKE CREMA CONTORNO OCCHI E TONICO ASTRINGENTE. Inizialmente scettica, mi sono affidata alle recensioni positive di molte clienti e devo dire che ho fatto benissimo. Fin da subito ho notato la pelle più luminosa e distesa, ben idrata e le occhiaie sono sicuramente meno pigmentate. Consiglio assolutamente!”

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Posted 3 years ago

“I've been very satisfied about the products that I bought. My skincare is a daily routine now and I can my face more shiny and hydrated.”

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Posted 3 years ago

“Finally real products on the market!”

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Posted 3 years ago

“délai de livraison très long par rapport à d'autre concurrent”

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Posted 3 years ago

Bonjour Merci pour vos commentaires et je suis désolé d'apprendre que vous n'êtes pas satisfait du délai de livraison. Je comprends à quel point cela doit être frustrant pour vous. Nous n'avions pas l'intention que cela se produise, cependant, les coursiers connaissent encore des retards en raison de covid et d'autres événements nationaux et internationaux. En regardant le suivi de la commande d'origine, elle est actuellement en transit à l'étranger et devrait être livrée prochainement. Encore mille excuses pour le retard. Merci Facetheory

Posted 3 years ago

“Great company and fantastic products, they have transformed my skin! Now using Facetheory make up as well, just brilliant quality.”

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Posted 3 years ago

“I love facetheory products & have done for 4 years. They leave my skin feeling great. Great value for such a quality product too. I would definitely recommend 😁”

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Posted 3 years ago

“Dear facetheory I purchased 2 exa for skin pigmentation. My mother and myself have been using it religiously since it arrived approximately 3 weeks ago. I can honestly report back that there has not produced the results advertised on social media or on your website. If anything, it has created more pigmentation, I now have a large dark brown shadow on my left cheek. I now have to consult a dermatologist to repair the damage your product has created. My mothers experience using your product is unnoticeable. It is extremely disappointing and costly for something that did not work on my mothers or my own skin. Quite happy to return the products for testing, also willing to provide face pictures. Kind regards Camille Smith 07769279020”

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Posted 3 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks

Posted 3 years ago

“The company has always responded to all of my email inquiries professionally within 24 hours. I’ve received refunds as fast as 24 hours of inquiry. I’ve placed over a dozen orders in just over a year and only one of my packages got lost, which was the only order I’ve asked for a refund. Can’t ask for much more :)”

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Posted 3 years ago

Facetheory is rated 4.7 based on 38,225 reviews