Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,225 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far so good.”

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Posted 3 years ago

“Aesthetically pleasing packaging, great product, good for acne”

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Posted 3 years ago

“Envoi rapide et produits avec très bon rapport qualité/prix”

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Posted 3 years ago

“Me la recomendó una amiga, llevo 6 meses usando diferentes productos y combinándolos según la rutina personalizada recomendada por la empresa y no puedo estar más contenta, mi acné se ha reducido un montón y me noto la piel llena de vitalidad y jugosidad pero para nada grasa! Adoro!”

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Posted 3 years ago

“Bon produit je recommande, fait son travail”

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Posted 3 years ago

“Beautiful soft textures and fragrances that are gentle enough for my sensitive skin. Thoroughly recommend to brighten up my hormonal menopausal skin!”

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Posted 3 years ago

“Great products and very good service.”

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Posted 3 years ago

“Amazing products, and an excellent customer service.”

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Posted 3 years ago

“Quick to receive once ordered. Serum, eye cream and moisturisers are good on my skin . Love the sp30 moisiriser and its light fragrance. Affordable price I am retired and still like to use a good skin routine.”

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Posted 3 years ago

“Has not arrived yet, takes too long.”

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Posted 3 years ago

Hi We are sorry to hear that your order hasn’t arrived. I understand how frustrating this must be for you. We didn’t intend for this to happen, however, couriers are still experiencing some delays due to covid and other national and international events. Looking at the tracking of the original order, it arrived in the destination country and is on the way to your local delivery office. Again, many apologies for the delay. Thanks Facetheory Team

Posted 3 years ago

“Je n’ai toujours ps reçue mon colis. Je l’ai commandé depuis presque 3 semaines. Et il été censé arriver en 3-5 jours max. Je les ai contacté on m’a dit qu’il avait été perdue et qu’ils allaient m’en livrer un autre. Je leur pas de souci ça peut arriver. Une autre livraison est donc prévue. Le 20/04 je reçois un mail comme quoi le livreur est passé mais que je n’étais ps la. Ce qui est totalement faux. On reprogrammé une autre livraison pour le mardi 25. Mais ce matin 22/04 je reçois un message comme quoi le colis a été livré. Je descend donc regarder ma boîte au lettre. Mais RIEN !!! Donc je ne sais pas si c’est facetheory qui manque d’un réel professionnalisme ou alors Colisprive qui vole les colis.”

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Posted 3 years ago

Bonjour, Je suis désolé d'apprendre que vous n'avez pas reçu votre commande. Il est toujours prioritaire d'offrir une expérience fluide à nos clients, et nous sommes désolés d'avoir échoué. Veuillez nous envoyer un e-mail à help@facetheory.com et notre équipe de service client enquêtera sur les problèmes avec le coursier local. Merci Facetheory

Posted 3 years ago

“I battled with cystic acne for 15 years. I built up a resistance to the long-term antibiotics options, the contraceptive pill wasn't making a dent and I relapsed after accutane - the doctors and dermatologists had nothing new left to offer. Then I found facetheory. Within a month, my acne was significantly reduced without resorting to the the nasty tightness that typically follows the nuclear strength stuff I've been told to buy before. Two years on and my face has never been clearer. I regularly go out without makeup - something I would never dream of doing prior to facetheory. This regime has helped rebuild my skin and my self-confidence. I use the Clarifying Cleanser C2 pro, Regena C30 pro serum, Regenacalm S1 pro serum and Amil C Whip cream SPF30.”

Facetheory 5 star review on 22nd April 2023

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Posted 3 years ago

“Bon produit mais ne me convient pas (picotement, bouton)”

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Posted 3 years ago

“Great to have high-quality unscented bath oil.”

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Posted 3 years ago

“has resulted in skin improvement”

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Posted 3 years ago

“really lovely product”

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Posted 3 years ago

“Great products that really work well for my extra sensitive skin. Good company with high standards and ethics and really helpful customer service.”

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Posted 3 years ago

“Plaque sur la joue après 1 semaine d'utilisation. J'ai tout de même persévéré mais malheureusement ce produit ne me convient pas du tout. Je ne l'utilise plus.”

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Posted 3 years ago

Bonjour Merci pour votre commentaire et je suis désolé d'apprendre que le produit n'a pas répondu à vos attentes. Nous comprenons que chaque personne est différente et que certains produits cosmétiques peuvent tout simplement ne pas convenir à certains types de peau. Notre politique de retour vous donne la tranquillité d'esprit lorsque vous essayez Facetheory. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et que vous ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci

Posted 3 years ago

“Skin feels fresh and looks healthier since using face theory products, I use it day and night to get the best results :)”

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Posted 3 years ago

“i brought a range of products for my vegan daughter in law and she was absolutely delighted apparently having wanted to try these having heard about face theory but not yet tried. she told me she has used them all and all are lovely.”

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Posted 3 years ago

Facetheory is rated 4.7 based on 38,225 reviews