Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,159 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,159 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've being using Facetheory products for the last 3 years and I have had really nice results on my dry skin. Since everything worked well for me, I also started to get products for my 17 year old son with acne issues and he is super happy too. Customer service is really appreciated too, always fast and helpful.”

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Posted 3 years ago

“Love how the products feel on my face. Make me feel refreshed and excited to do skincare. Smell lovely as well.”

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Posted 3 years ago

“Pour l'instant pas de résultats Je le mets 2 fois par semaine”

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Posted 3 years ago

“I'm very pleased with my products from Facetheory. I was able to match the foundation to my previous Bare Minerals product and I will now use only Facetheory”

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Posted 3 years ago

“Facetheory products are very good, I saw a huge improvement in my skin. Also excellent service and delivery too.”

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Posted 3 years ago

“Je n’ai pas obtenu de résultats. J’ai toujours des boutons et le visage pâle, sans éclat et un peu desséché. J’aimerais bien bénéficier d’un changement de produit. Un produit plus adapté et qui nourrit bien ma peau noire sensible.”

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Posted 3 years ago

Bonjour Merci pour votre commentaire et je suis désolé d'apprendre que le produit n'a pas répondu à vos attentes. Nous comprenons que chaque personne est différente et que certains produits cosmétiques peuvent tout simplement ne pas convenir à certains types de peau. Notre politique de retour vous donne la tranquillité d'esprit lorsque vous essayez Facetheory. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et que vous ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 3 years ago

“Love these products and always buy them as gifts for people, and they end up hooked too!”

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Posted 3 years ago

“So far I’ve had no visible results”

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Posted 3 years ago

Hi, Thank you for your feedback. We recommend using the product for at least 4 weeks continuously to see any first changes. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 3 years ago

“Love facetheory…brilliant quality and range.”

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Posted 3 years ago

“Vey good quality, Perfect Customer Service”

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Posted 3 years ago

“I’ve been using products from this company for a few years now. I wanted to use something that wasn’t full of additives. I absolutely love the moisturising creams. I use the lave set scented one at night, which I’m sure helps me sleep! Last summer I used the moisturiser with sun protection too, I thought it was lovely and light, with a nice fragrance. I think the points system, earning points as you spend, is great and offers even better value. The packaging is all recyclable , which is so important today. I can only thoroughly recommend the company and their products.”

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Posted 3 years ago

“Je suis allergique à ses produits, peau du visage brûlé suivi d'une conjonctivite. J'ai tout jeté à la poubelle”

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Posted 3 years ago

Bonjour, Nous sommes désolés d'apprendre que vous avez eu une réaction. De nombreux éléments peuvent augmenter la sensibilité ou provoquer des irritations. Par exemple, il peut s'agir d'un ingrédient spécifique de la formule auquel vous êtes allergique ou d'un ingrédient actif tout simplement trop puissant pour votre peau. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et que vous ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 3 years ago

“Amazing in every way! Beautiful products that do exactly what they say. Great price (mind you I had a 40% off code) and vegan, cruelty free, no nasties like parabens, lush gentle scents. Feel amazing, smell amazing, go a long way and after a 10 days people are commenting how nice I look, how good my skin looks. I feel better, softer skinned, fresher faced. Delivery was free and super fast.... Order Friday night, received Sunday afternoon. Truly impressive Face theory!! I'm hooked”

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Posted 3 years ago

“I love these products. My skin is sensitive but none of facetheory products have caused me problems.”

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Posted 3 years ago

“Lovely cleanser that leaves skin refreshed and so easy to use in the shower or generally”

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Posted 3 years ago

“Very quick delivery and added a lovely free gift which I will continue with and purchase going forward. Really made a difference ro my skin. Very pleased with the products”

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Posted 3 years ago

“J'ai reçu le colis dans le délai.”

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Posted 3 years ago

“Really like all the Facetheory creams that I’ve purchased. They seem to keep any ‘flare ups’ under control., as I used to.”

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Posted 3 years ago

“It's a present for my daughter. It's not been open yet”

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Posted 3 years ago

“The product i bought has really helped me with my skin issues and the service was very friendly and kompetent. Thank you”

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Posted 3 years ago

Facetheory is rated 4.7 based on 38,159 reviews