Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,145 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,145 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you you're the amazing.”

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Posted 2 years ago

“Wonderful products, would recommend”

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Posted 2 years ago

“the products are great. They just sometimes update the formulas, not necessarily for the better (e.g., Vitamin C cleanser).”

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Posted 2 years ago

“Eine sehr gute Sonnenschutzcreme! Ich habe diese Creme schon im letzten Sommer benutzt. Da ich Rosacea habe, brauche ich unbedingt eine gute Creme mit sonnenschutz. Ich bin mit der Creme voll zu Frieden.”

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Posted 2 years ago

“Not bad at all and quick delivery, but I find other toners just as good.”

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Posted 2 years ago

“I've been using the Regina-C moisturiser for a couple of years now. It is great value and the pro version contains 3% retinol liposomes, as well as vitamin C. I feel my skin looks brighter, and my dark patches have faded. The packaging is minimal and the pots last a long time. Definitely recommend this British brand!”

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Posted 2 years ago

“Leider ist meine Bestellung noch nicht angekommen!!!!! Die letzte Info von GLS ist am 7.5 in den NL. Seitdem kann ich nicht nachvollziehen wo meine Bestellung geblieben ist. :-( Die Tracking ID stimmt nicht mit meiner Bestellnummer überein. Vielleicht könnt ihr nachfragen wo meine Lieferung geblieben ist? LG Dani Kranzelmayer”

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Posted 2 years ago

Hallo Es tut uns leid, dass Ihre Bestellung nicht angekommen ist. Ich verstehe, wie frustrierend das für Sie sein muss. Wenn man sich die Sendungsverfolgung der ursprünglichen Bestellung ansieht, ist es während des Liefervorgangs zu einer unerwarteten Verzögerung gekommen. Ich habe den Kundenservice gebeten, sich per E-Mail mit Ihnen in Verbindung zu setzen. Nochmals vielmals Entschuldigung für die Verzögerung. Danke Facetheory-Team

Posted 2 years ago

“Produits qui correspondent aux attentes par rapport aux nombreuses informations fournies, ecofriendly, aux odeurs subtiles et dont on devient accro!”

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Posted 2 years ago

“Commande reçue très rapidement et produits de qualité.”

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Posted 2 years ago

“I’ve decided to ditch away all my skincare when I realized they have all toxic ingredients which made my dark spots, which for me is confident killer, even worst. And after thorough searching for vegan/cruelty free and non toxic skincare in the internet, I decided to try facetheory. And after a couple of weeks of using them, my dark spots became lighter. I hope with continued use I could see more improvements. And I love how they help their clients if anything goes wrong, they can be easily contacted and they are all helpful and supportive.”

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Posted 2 years ago

“I've been using Facetheory for a while now and I must say,all the products are great. My new favourites are Ceranight oil and ocuwake eye cream. The skin is glowing 🥰”

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Posted 2 years ago

“I have been using the Vitamin C Cream Cleanser C1 with Stabilised Vitamin C for the past 2 years and I am really satisfied with the results as it leaves my face smooth and fresh at evey use. I will recommend it”

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Posted 2 years ago

“Je n’ai jamais reçu mon colis, aucune solution proposée, ni renvoi d’un colis ou remboursement, malgré mes mails.”

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Posted 2 years ago

Bonjour Julie, Offrir une expérience fluide à nos clients est toujours une priorité, et nous sommes désolés de n’avoir pas réussi. Nous pouvons voir ici qu'un membre de notre équipe vous a aidé à résoudre ce problème, et la réexpédition est actuellement en cours vers vous. N'hésitez pas à contacter notre équipe du service client si nous pouvons faire autre chose pour vous. Merci Facetheory

Posted 2 years ago

“I was struggling to find the best suited product for my face ( it’s a complex face with combination of dry and oily patches ) for last 17 years . I have found the right product for my face .”

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Posted 2 years ago

“Prodotti ottimi prezzi giusti sono soddisfatta sto ancora provando vari prodotti per capire quale meglio anche mia figlia apprezza”

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Posted 2 years ago

“Loved both products, only problem with the supergel moisturiser was it had slightly separated and liquid came out when first opened. Other than that both products are very good :)”

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Posted 2 years ago

“Products feel and smell good”

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Posted 2 years ago

“Face theory have amazing customer service and everything I’ve tried from them thus far has been amazing.”

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Posted 2 years ago

“Hi information about discontinued products , and their replacement”

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Posted 2 years ago

“Its only been two weeks and my skin is glowing, its so well hydrated now somthing I've been having lots of problems with past year or so, i decided to splurge out on some fancy skin care products but must be free from and cruelty free im so glad i did”

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Posted 2 years ago

Facetheory is rated 4.7 based on 38,145 reviews