Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,020 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,020 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been using the Vitamin C moisturiser for several years now. I’ve not found a moisturiser that keeps my skin hydrated all day- I’ve not had any dry patches on my face since using it. Reasonably priced (especially if you buy more than one at a time) and fast delivery. Other moisturisers have tried to lure me away with fancy promises (and price tags to match), but I always come back to my facetheory vitamin C!”

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Posted 1 year ago

“Delivery within 10 days, not 3-5 as described, but I like the quality of the product, I recommend it”

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Posted 1 year ago

“Sérieux dans la promotion des produits rapports qualité prix c’est excellent et c’est de très bonne qualité. Excellent produits efficaces sur la peau”

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Posted 1 year ago

“Love the products I received, the difference in my skin is amazing.”

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Posted 1 year ago

“Commande passé sans nouvelle 15jours après toujours pas livré, j' ai contacté 2 fois la service après vente, il m'ont dit que c'est en route, mais trois jours après le colis arrive avec 14€ de frais de douane ce qui n'était pas précisé sur le site avant l'achat, je ne sais pas si c'est de la malchance vu tout les commentaires positifs, en tout cas je suis très déçu.”

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Posted 1 year ago

Bonjour Offrir une expérience fluide à nos clients est toujours une priorité, et nous sommes désolés de n’avoir pas réussi. Nous pouvons voir ici qu'un membre de notre équipe vous a aidé à résoudre ce problème. N'hésitez pas à contacter notre équipe du service client si nous pouvons faire autre chose pour vous. Merci Facetheory

Posted 1 year ago

“I’ve tried so many different products. These are the only ones that have ever cleared my face and kept my skin feeling smooth and hydrated. Amazing.”

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Posted 1 year ago

“I haven't seen any difference in my skin tone or texture. I will continue using but if I don't see any results I will let you know”

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Posted 1 year ago

Hi Susan, Thank you for providing your feedback. it generally takes 1-3 months to see noticeable results from a new skincare routine or product. However, we recommend following the new routine for at least three months to determine its effectiveness. In case you are not satisfied with your facetheory purchase and do not notice any visible improvement in your skin within 365 days, please feel free to email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“my daughter introduced me to face theory. I have been looking for a moisturiser with an SPF. Their product is fantastic. It is smooth and absorbs easily unlike some other thick sunscressn moisturisers. It smells wonderful. I can't wait to try more products!”

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Posted 1 year ago

“The vitamin C cleaner cream is the best around!”

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Posted 1 year ago

“Facetheory is greate. Unfortenatly it is becoming much more expensive in EU, because of impert taxes. Despite this, I will order it further, minimum once a year Best wishes from Slovenia, Jasna”

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Posted 1 year ago

Hi, Thank you for your feedback. There are usually no customs charges/taxes due for your order. However, if you have been asked to pay duties or taxes before or after you received your Facetheory order, please contact us at help@facetheory.com and send us proof of payment. We will refund these charges. Thanks Facetheory Team

Posted 1 year ago

“Good products Good and quick customer assistance Glass instead of plastic Vegan and cruelty free”

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Posted 1 year ago

“Me encantan los productos que he probado hasta ahora, el retinol es una pasada y he cogió una crema de noche con aroma a lavanda y vitC que es muy gustosa. Llevo un tiempo probando estos productos y noto mejor mi piel. Seguiré probando otros productos,”

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Posted 1 year ago

“Je ne vois aucun résultat sur ma peau avec hyperpigmentation.”

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Posted 1 year ago

Bonjour Merci pour votre retour et je suis désolé d'apprendre que le produit n'a pas répondu à vos attentes. Notre politique de retour vous offre une tranquillité d'esprit lorsque vous essayez Facetheory. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 1 year ago

“Très bon produit”

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Posted 1 year ago

“It's a really good product. My skin is prone to Acne and whenever I use it I don't have breakouts unlike the other I tried. I recommended it to anyone who has sensitive, dry and prone to acne. 1 tube take 2 montha to use.”

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Posted 1 year ago

“Love this cream, it goes on so well and sinks straight into my skin with no stickyness. I wake up in the morning with such soft skin. Will buy again”

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Posted 1 year ago

“Ive been using for a short time so I cant speak on if it works yet .Easy to apply. I'll update my review if possible in a few weeks”

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Posted 1 year ago

“This is the nicest moisturizer I have ever used (I’m 50 so I’ve tried a lot!! It isn’t heavy or greasy and my skin feels soft and rehydrated after use. The scent of bergamot is lovely. Would highly recommend!”

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Posted 1 year ago

“Cela fait 1 semaine que j'ai commandé et je n'ai toujours rien reçu . Je ne veux pas être remboursée , je veux juste mon Colis”

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Posted 1 year ago

Bonjour Nous sommes désolés d'apprendre que votre commande n'est pas arrivée. Je comprends à quel point cela doit être frustrant pour toi. Nous n'avions pas prévu que cela se produise, cependant, les coursiers subissent encore des retards en raison du covid et d'autres événements nationaux et internationaux. En regardant le suivi de la commande originale, celle-ci est arrivée dans le pays de destination et est en route vers votre bureau de livraison local. Encore une fois, mille excuses pour le retard. Merci Facetheory

Posted 1 year ago

“Haven’t been using these creams for long but they’re really nice, non greasy and easily absorbed.”

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Posted 1 year ago

Facetheory is rated 4.7 based on 38,020 reviews