Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,033 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,033 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product, exactly how I expected and how I need it. The only bad was the long term of delivery”

Helpful Report

Posted 2 years ago

“Im not sure im happy with the products I bought. I used it for a month and two days ago i discovered a new riddle..im afraid the cream did it? idk.. not sure about it but it scares me. I use mousse amil-c spf 30 + serum hyaluronic s14 at day, and I add a 50spf sunscreen because i think spf30 is not enough for my skin. And I use crème de nuit m10 pro + serum hyaluronic s14 at night. Im interested in talking to you about it. Did i. miss something? Did the day cream provoke riddles because i did not put enough sunscreen? sorry about my English, it would be easier to write in French. Also, i still have acne, it looks to getting better but still spots growing and red surface :( Should I wait more time to see the effects? idk, sincerely looking for help and answers, thank you! Julia”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. I have forwarded this to our customer service team who will be in touch with you via email. Thanks, Facetheory Team

Posted 2 years ago

“Since I discovered these products I don't use any other. I love them all!”

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Posted 2 years ago

“Good stuff.”

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Posted 2 years ago

“Great products. Effective formulations, and I love that there is often an unscented option. Love that the products are vegan and cruelty free. Moderate pricing. Often good deals on the website. Timely shipping. I'll order again.”

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Posted 2 years ago

“Client service works great, products always are up to standards and there’s a 20% off for certificate students!”

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Posted 2 years ago

“I discovered facetheory products during pandemic, when I had struggled to clear up acne due to wearing mask daily. Their products are great. They last long, environmentally safe packaging and vegan. Plus delivery is even faster than stated.”

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Posted 2 years ago

“This gel is very light but at the same time leaves my skin extremely soft and calmed… I adore it!”

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Posted 2 years ago

“Excellent products at reasonable prices, Facetheory Dewy Cacay oil is the best facial oil I've ever used and I have purchased many including wildly expensive high-end brands”

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Posted 2 years ago

“Ordered the azeliac acid which is good for rosacea and the vitamin C face wash , tried the vitamin c face wash it’s so creamy my skin was so smooth afterwards, I’ve not been using it long enough to report the results but so far I love it”

Helpful Report

Posted 2 years ago

“Vit c cleansing cream , I like this nice and fresh feeling when cleansing ,doesn't remove mascara very well ,linen cloths not for me they are too hard and drag the skin ,use elemis cloths instead much softer ,but overall like the cleanser but I don't love it .”

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Posted 2 years ago

“Sehr effizient, die Poren werden feiner, weniger Unterlagerungen und auch geeignet für Rosazea, mega gegen Rötungen und Unreinheiten”

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Posted 2 years ago

“Ich habe mein Paket nicht erhalten und bei Rückfrage haben sie nicht geantwortet ich waren immer noch auf mein Geld bzw das Paket”

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Posted 2 years ago

Hallo, Es tut mir leid zu hören, dass Sie Ihre Bestellung noch nicht erhalten haben. Ich habe dies an unser Kundendienstteam weitergeleitet, das sich per E-Mail mit Ihnen in Verbindung setzen wird. Facetheory-Team

Posted 2 years ago

“J adore ces produits je vois une nette amélioration de l état de ma peau depuis que je les utilise”

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Posted 2 years ago

“I have been using various products from facetheory for about 8 months now. I've hated my skin since I was a teenager, with large pores and dull skin. Now in my mid 30s, after using these products, my skin is looking the best it's ever been. I feel comfortable going out without even wearing foundation. The products are all easy to use, and the scents are lovely.”

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Posted 2 years ago

“I'm not happy with Amil c-whip spf 30 cream. Whenever I apply i feel like a white patch and also makes my skin very dry.”

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Posted 2 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 2 years ago

“Really happy with all products ordered from facetheory, excellent customer service, speedy delivery, reusable and/or recyclable packaging is a huge plus.”

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Posted 2 years ago

“the products are really safe for my sensitive acne skin.”

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Posted 2 years ago

“I love the product and so does my skin. Results are visible and accumulative.”

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Posted 2 years ago

“Tout les produits ne sont pas forcément adaptés. Le seul produit qui a fonctionné sur ma commande est le Sérum Regenacalm Pro S1 sérum. Les deux autres la crème et le sérum vitamine C n'est ni agréable à appliquer ni fonctionnel.. je suis déçue.”

Helpful Report

Posted 2 years ago

Bonjour, Merci pour votre commentaire et je suis désolé d'apprendre que le produit n'a pas répondu à vos attentes. Nous comprenons que chaque personne est différente et que certains produits cosmétiques peuvent tout simplement ne pas convenir à certains types de peau. Notre politique de retour vous donne la tranquillité d'esprit lorsque vous essayez Facetheory. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et que vous ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci, Facetheory Team

Posted 2 years ago

Facetheory is rated 4.7 based on 38,033 reviews