Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,152 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,152 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Facetheory has quickly become one of my favourite brands. Great descriptions and product info. Really quick delivery and always a freebie!”

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Posted 2 years ago

“Ainda não recebi a minha encomenda.... 😥”

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Posted 2 years ago

Hi, Lamentamos saber que seu pedido não chegou. Entendo como isso deve ser frustrante para você. Não pretendíamos que isso acontecesse, no entanto, os correios podem sofrer alguns atrasos devido a procedimentos de importação e outros eventos nacionais e internacionais. Olhando para o rastreamento do pedido original, ele chegou ao país de destino e está atualmente com a equipe da alfândega. Se precisar de mais assistência, envie um e-mail para help@facetheory.com e nossa equipe de atendimento ao cliente ficará feliz em ajudar. Mais uma vez, muitas desculpas pela demora. Obrigado Equipe Facetheory

Posted 2 years ago

“Hasn't even arrived and I have no way of contacting anyone”

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Posted 2 years ago

Hi Claire, Thank you for your feedback. Looking at the tracking it was delivedred on 11/07/2023 and left at a safe place. The contact page on our website offers you support via email and live chat. Please contact our customer service team via the email help@facetheory.com and they are happy to assist. Thanks Facetheory Team

Posted 2 years ago

“I used the vitamin C cleaner and Retin C vitamin oil.. very nice.”

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Posted 2 years ago

“A small amount of product goes a long way but it is still a small pot”

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Posted 2 years ago

“Cracking, super fast delivery and packaged with care.”

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Posted 2 years ago

“Love Facetheory. I am almost 58 and have tried many brands. I am now content with the skin I am in. Its smoother and feels Brighter. I wouldn't like to be without Facetheory.”

Facetheory 5 star review on 25th July 2023

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Posted 2 years ago

“I have ordered the routine for breakout-prone skin as I have problems with my facial skin for a long period now, however the products were not really working for me. I got in touch with someone from here, they have a very good customer service, I really appreciate the prompt responses and how they handled my situation.”

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Posted 2 years ago

“Meh. After a month of consistent use, I see barely any results. Not convinced. Also, the company's annoying spam and their lack of respect when one unsubscribes is very annoying.”

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Posted 2 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. Changes to your skin will take at least a month, but you should follow a new routine for at least three months to gauge effectiveness. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 2 years ago

“AMAZING customer service! I am so so happy with these products, life-long customer for sure!”

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Posted 2 years ago

“I love the facetheory products, but I have a problem with their choice of courier company. This company is well known for delayed deliveries by several days on a regularly basis.”

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Posted 2 years ago

“I have not recieved What i ordered”

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Posted 2 years ago

Hi Jeanette, Thank you for your feedback. I can see that your order was delivered on the 24/07 and that you have been in touch already with our CS team and confirmed the delivery. We do apologise for the delayed delivery, but hope that you will enjoy our products. Thanks, Facetheory Team

Posted 2 years ago

“The cream is a lovely texture and has great coverage. I noticed a difference in my skin really quickly. Very impressed.”

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Posted 2 years ago

“I use the tranexamic acid for my melasma and so far has helped reduce it and maintain it. This is my second bottle and am very pleased with it.”

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Posted 2 years ago

“I absolutely love all the products already purchased from the company I am going to try new products and buy again my favourite like eye cream and the pro cleaner love them”

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Posted 2 years ago

“Good products”

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Posted 2 years ago

“The foundation is way too dark for my skin and it smells like the product is old. The color of the blush was ok, but it kept spreading and was hard to apply it to a small part of the cheek. I have just started using the Vitamin C serum and that goes on well and seems more promising than the other two products I purchased.”

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Posted 2 years ago

“Je n'ai pas eu de changement particuliers sur mes comédons, points noirs, boutons et brillance.”

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Posted 2 years ago

Salut, Merci pour votre avis. Nous vous recommandons d'utiliser le produit pendant au moins 4 semaines en continu pour voir les premiers changements. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et que vous ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Facetheory Team

Posted 2 years ago

“C'est simple : composition clean, galénique en affinité avec ma peau et rapport qualité/prix bien mieux que ses concurrents. Je suis fan de plusieurs produits, ma peau n'a jamais été aussi belle.”

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Posted 2 years ago

“Excellents produits, résultats très satisfaisants. Pas de publicité mensongère, des avis qui correspondent à ceque l'on attend. Bravo ne changez rien !!”

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Posted 2 years ago

Facetheory is rated 4.7 based on 38,152 reviews