Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,223 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,223 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service, fast delivery and lovely products, What more could you wish for.”

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Posted 3 years ago

“Je n'ai jamais reçu ma commande. La Poste et Facetheory ont été contatcés et m'ont dit que le colis avait été reçu... Depuis plus rien.”

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Posted 3 years ago

Bonjour Je suis désolé d'apprendre que vous n'avez pas reçu votre commande. Il est toujours prioritaire d'offrir une expérience fluide à nos clients, et nous sommes désolés d'avoir échoué. Veuillez nous envoyer un e-mail à help@facetheory.com et notre équipe de service client sera en mesure d'examiner cela. Merci Facetheory

Posted 3 years ago

“Great products for my VERY sensitive skin.”

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Posted 3 years ago

“Bonjour, j’ai pas reçu mes produits Merci”

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Posted 3 years ago

“I purchased Bakuluronic moisturiser hydrating face cream, it’s great, I’ve been using this cream for a while now, it’s good for my skin, doesn’t make my face feel greasy, feel really hydrated. I have also recommended this cream to my daughter and her partner who have both also purchased the cream and amazed by it, lovely cream to use.”

Facetheory 5 star review on 7th August 2023

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Posted 3 years ago

“I’ve, at last, found a skin care range that suits my skin! Wonderful products!”

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Posted 3 years ago

“I use the under eye cream which works wonders but you need to give it a couple of months before you see results. All my skincare is Facetheory and I’m obsessed with all of them.”

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Posted 3 years ago

“Very good serum. I like it.”

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Posted 3 years ago

“Context: Female, 34 y.o., Caucasian I bought the serum to fight adult mild acne. This manifested in whiteheads which overtime would get further blocked resulting in postules (this tended to happen especially after summer due to continued use of sunscreen). I had found through trial & error that Azelaic Acid worked well with this type of issue, however, I wasn’t very happy with the texture and feel of my other creams (The Ordinary, Dr Sam). I decided to give this a go and it is an equally effective formula with a much better consistency and a velvety feel (also cheaper than Dr Sam). It gets absorbed easily and doesn’t throw up oiliness. I have been using it for about a month now and I am very pleased. This has been my first product from FaceTheory. I am tempted to try the Supergel M3 Pro to see whether it will replace my Effaclar Duo+ daily cream.”

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Posted 3 years ago

“Love the product”

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Posted 3 years ago

“My recent discovery, I am impressed! Strongly recommend everyone to try.”

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Posted 3 years ago

“I am very happy to find this skincare brand! I have tried some and here are my must have products: - Relaxing Night Cream with melatonin (PRO version) - Lumizela serum with azelaic & salicilic acid to calm down rosacea - Anil C-Wrip SPF day cream (light and compfortable sun block) Hope to try more and more products in the future!”

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Posted 3 years ago

“I love my new Relaxing Night Cream. It is really moisturising, absorbs beautifully and is non greasy with a pleasant relaxing smell. I only buy good quality Cruelty Free brands so was delighted to come upon facetheory - high quality products and very affordable.”

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Posted 3 years ago

“But getting the result I want from the product”

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Posted 3 years ago

Hi, Thank you for your feedback. We recommend using the product for at least 4 weeks continuously to see any first changes. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory

Posted 3 years ago

“I just received my body creme and I absolutely love it! Makes my skin feel so soft and just a hint of fragrance. Can't wait to check out some other products! 😊”

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Posted 3 years ago

“I have tan skin with a bit of hyperpigmentation on my forehead and several dark spots left behind by period pimples all over my cheeks. I see a huge difference in my skin after using Exoglow for 2 weeks. I would post pictures if my phone isn't so far away right now. I noticed they got smaller before slowly fading away - they're not completely gone but it's great progress for a fortnight. Also, my skin always looks fresh immediately after I put it on. Love this product and will recommend it, especially for my tanned and dark -skinned sisters.”

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Posted 3 years ago

“I’m not seeing any result for the brightening set I bought, have some black pores and not smooth clear”

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Posted 3 years ago

“Les délais de livraison trop long”

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Posted 3 years ago

“Great products that really do work.”

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Posted 3 years ago

“Can I just say, the best thing I ever did was to change to Facetheory, my skin at the age of 59 has been left feeling refreshed and smooth, when you apply the moisturiser my skin feels tight and that's a good thing.”

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Posted 3 years ago

Facetheory is rated 4.7 based on 38,223 reviews