Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,032 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,032 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Tell us how Facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't receive my first order facetheory was amazing they went above and beyond my order was for over £100 and they just sent it again they were amazing and it wasn't there fault they sent it the day after it was the delivery service. When I've used these products I'm going back absolutely superb. 💯 ☆☆☆☆☆”

Helpful Report

Posted 2 years ago

“I love the facetheory products that I’ve tried so far. I originally tried this company as they don’t use plastic packaging and are natural products, which are both very important to me. Bonus that they are produced in Sheffield which is where I live!”

Helpful Report

Posted 2 years ago

“The Rosehip oil is absolutely amazing and can't recommend enough! Skin looks visibly better and not looking back.”

Helpful Report

Posted 2 years ago

“Je suis très contente savoir découvert la gamme facetheory apres 1mois d'utilisation ma peau est plus lumineuse, les petits boutons sur le front ont disparu. Je suis très satisfaite”

Helpful Report

Posted 2 years ago

“I found this company whilst searching the internet. So glad I did! I think they are better than a lot of the premium brands and my skin has felt better than it has in a long time, it feels healthy! Delivery is quick and the prices are good.”

Helpful Report

Posted 2 years ago

“Es una pasada, calidad de productos por un precio más que razonable. Compré desde España y tardó aproximadamente 1 semana. La verdad que estoy encantada”

Helpful Report

Posted 2 years ago

“I really like this product i recommande it”

Helpful Report

Posted 2 years ago

“I like the products a lot, but since GB is no member of the EU anymore, the transport takes too much time to Austria. Min. 10 das unfortunately...”

Helpful Report

Posted 2 years ago

Hi Thank you for your feedback and I am sorry to hear about your disappointment. The majority of our deliveries are complete within 3-5 days, however we are working hard to identify and resolve cases where delivery is taking longer. For any future questions, please contact us via help@facetheory.com. Thanks Facetheory Team

Posted 2 years ago

“I like this product I really see a difference after a few weeks of using it every morning. More even skin tone. Got a few compliments!!!”

Helpful Report

Posted 2 years ago

“Good morning, I have ordererd some products from Facetheory, all the products are good except Regenacalm Serum S1 Pro, I can't see any changes or effective on my skin, there mentioned will get the results about target fine lines, wrinkles, blemishes, acne scars and hyperpigmentation unfortunately I don't see any results yet.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. We recommend using the product for at least 4 weeks continuously to see any first changes. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks

Posted 2 years ago

“Have purchased before and we absolutely love the products ❤️ They make your skin feel soft and supple. Extremely good value for money and Vegan and cruelty free which made me originally purchase from Facetheory. Definitely recommend.”

Helpful Report

Posted 2 years ago

“Love the simplicity of the brand, some serums and creams. Love the Hylafecta serum and Amil C cream, but I tried serum Elaquate and it is way too liquid, impossible not to spill it everywhere when I use it, and as I have a very dry skin, I ordered Ceraquench cream, but my skin is still very dry, useless for me.”

Helpful Report

Posted 2 years ago

Hi Thank you for your feedback and I am sorry to hear about your disappointment with some of the products. We understand that each person is different and some cosmetic products may simply not suit some skin types. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 2 years ago

“Really liking this cream as a daily suncream”

Helpful Report

Posted 2 years ago

“This serum has brightened my skin and leaving it softer after two weeks of use. Will purchase again once my current one is finish.”

Helpful Report

Posted 2 years ago

“J’utilise les produits de Facetheory depuis 2 ans maintenant et je suis entièrement satisfaite ! Je ne changerais pas car ma peau est bien plus belle !”

Helpful Report

Posted 2 years ago

“This items are are making my skin greasy and tanning, I wish to return the products, kindly help me how to return and get refund.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 2 years ago

“Top produit efficace”

Helpful Report

Posted 2 years ago

“Lovely cream super texture a very good product. My skin feels both nice and looks nice”

Helpful Report

Posted 2 years ago

“A very good, professional, simple, clear, beautiful brand that I have been using for over 3 years. Well done and keep going.”

Helpful Report

Posted 2 years ago

“I have been using the facetheory products for a few years now and they have become some of my favourite! I really like this brand, the only issue is that the prices have really increased so I don't know if I will be able to keep buying their products.”

Helpful Report

Posted 2 years ago

Facetheory is rated 4.7 based on 38,032 reviews