Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,223 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,223 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very, very impressed with the products. The night cream has made a marked difference to the tone of my skin which is looking clearer and brighter. What I particularly like is how natural it is, very similar to NYR products but without the over perfumed smell, Facetheory smells of the natural aromas it holds (lavender that smells just like lavender). I'm an absolute convert (always used Claims) as it helps calm my skin, sensitivity has become an issue as I get older. I've yet to try the green tea face mask but have no doubt it is going to be a joy to use. Well done to whomever developed this company. And thank you.”

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Posted 3 years ago

“Qualité et efficacité des produits ! Que demander de plus :) J'ai vu ma peau (mature) se transformer au bout de quelques jours d'utilisation, je recommande à 100%”

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Posted 3 years ago

“Only just received the product but l did try it today and it felt so cool and so smooth. I think it will prove to be a valuable asset to my skin care”

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Posted 3 years ago

“Facetheory helped to clear my skin and I love it. I also love the amazing customer care service. Never experienced such a wonderfull service. I also love that it a product really doesn't match your skin they provide a replacement or help search a solution.”

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Posted 3 years ago

“For me, skincare is very much about the experience as much as about the results. So far, the results have been good but the serum smells unpleasant, the day cream is drying and the night cream is almost impossible to absorb. I'm used to skincare at a higher price point and turned to facetheory for good quality at a better price but can't see myself ordering again since it's just not enjoyable to use the products.”

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Posted 3 years ago

Hi, Thank you for your feedback. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 3 years ago

“Just Amazing 🤩 !!! Highly recommended”

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Posted 3 years ago

“I'm so happy to have discovered this brand! My skin is so beautiful since I started using their products. I can't do without their products for my skincare routine. I recommend their products, which are of very high quality and contain natural ingredients.”

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Posted 3 years ago

“The cleanser and daily cream with 30 SPF are beautiful products. Feel light and cleanser is very refreshing too. I will be using these for years to come.”

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Posted 3 years ago

“Love Facetheory ❤️ 5 Stars 🌟 for quality and service. Highly recommend any of the products.”

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Posted 3 years ago

“Excellent products, fantastic value and it really does make a huge difference to my skin.”

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Posted 3 years ago

“Bons produits dans l’’ensemble, surtout les deux crèmes, pour le savon je ne sais pas trop.. je trouve qu’une noisette n’ai pas suffisant du tout, ça ne donne pas l’impression d’avoir vraiment de matière sur le visage”

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Posted 3 years ago

“Everything is excellent! From delivery to the products to cost. I have always had incredibly oily skin with acne breakouts. Over the years I have tried everything out there! Nothing seemed to work. Used the create a routine on websites & it changed my life! Oily breakout skin no more! Been using Facetheroy for over 2 years & I love it!”

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Posted 3 years ago

“Very nice texture but still deciding if suitable for me.”

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Posted 3 years ago

“Just what I wanted. Lovely colour....blush.”

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Posted 3 years ago

“I’ve made 2 purchases with face theory and although shipping to Aus takes a little longer, it is well worth it. Their products are beautiful and gentle. Really like the routine builder option too. Will continue purchasing!”

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Posted 3 years ago

“One of the best products(day cream and night cream) I have used so far. Working good for my skin 😊 Hope this quality remains the same. Definitely it also depend on skin types since the Cleanser does not work for me .”

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Posted 3 years ago

“Excellent cream. Simple packaging, which I like. Efficient service and delivery from this company.”

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Posted 3 years ago

“Myself and my daughters have been using these products for a few years now and all love them. Great products, good value for money - effective and kind..”

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Posted 3 years ago

“I do not feel like the face theory moisturiser has worked and has reacted with my skin badly. This has left me feeling very down and not being able to go out. I am sure this works for others but unfortunately not for me.”

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Posted 3 years ago

Hi, We are so sorry to hear that you had a reaction. There are many elements that can increase sensitivity or cause irritation. For example, it may be a specific ingredient in the formula to which you are allergic, or an active ingredient that is simply too potent for your skin. Sometimes it's other products used at the same time or even external/environmental factors. Please get in contact with customer service via help@facetheory.com if you need any help. Thanks Facetheory Team

Posted 3 years ago

“Not really happy with the product because it says on the product not to use if planning to get pregnant or you’re pregnant. Secondly I used it for some time but it just made my face greasy and I had pimples while applying it on my face.”

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Posted 3 years ago

Hi We are sorry that this product wasn't a good match for you. We do have a 365-day guarantee - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 3 years ago

Facetheory is rated 4.7 based on 38,223 reviews