Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,032 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,032 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Tell us how Facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy with all the face theory products that I use, I always repurchase before I run out because I use them every day. My favourites are The Exaglow serum and the Azaleic acid serum. A little of the product goes a long way and both spread easily and sink into the skin beautifully and have given me great results with skin brightening and tone. Never a problem with the packaging and delivery.”

Helpful Report

Posted 2 years ago

“Je n' ai pas reçu ma commande, je crois qu' elle s' est perdue en Allemagne?? Pouvez vous s' il vous plait me rembourser cette commande. D' avance je vous en remercie. Sincères salutations. C.MARBAISE.”

Helpful Report

Posted 2 years ago

Bonjour Christine Désolé d'apprendre que vous n'avez pas encore reçu votre commande. J'ai demandé au service client de vérifier cela pour vous et de vous contacter par e-mail. Merci, Facetheory

Posted 2 years ago

“Très satisfaite par la qualité et la composition des produits”

Helpful Report

Posted 2 years ago

“After having tried several products I am convinced of the positive effects happened. My skin is 67 years old, I always loved sun banking, so dryness and age folded my face into an old lady's look. Facetheories' Vitamin C (shine) routine made me feel fresh and lively again, the eye creme is wonderful and helped wrinkles beendet blown away. I had tried a lot of very expensive cosmetics before but I will stick to these affordable and effective products at least for the near future. THANKS A LOT!”

Helpful Report

Posted 2 years ago

“The products gave me more spots than before using them”

Helpful Report

Posted 2 years ago

“Excellent skincare routine! I love the loyalty point feature since the discounts with the points are meaningful and amazing! Also, the customer service is very responsive, polite, and efficient. One of the rare products for which you know what you are paying for. Bravo, FaceTheory!”

Helpful Report

Posted 2 years ago

“Tolle Produkte, bester Kundenservice und schneller Versand- rundum zu empfehlen 😀👍🏻”

Helpful Report

Posted 2 years ago

“I absolutely love all Facetheory products, no additives, vegan, prompt delivery, great customer service.”

Helpful Report

Posted 2 years ago

“Very happy with all products I have bought deliveries always excellent”

Helpful Report

Posted 2 years ago

“Anyone else out there who has suffered significant financial losses as a result of fraud? For assistance, kindly go to Cp-investigation (.) COM right away. Do not let the perpetrators of these scams get away with ruining you financially. Get the peace of mind you deserve .”

Helpful Report

Posted 2 years ago

“Great company excellent customer service”

Helpful Report

Posted 2 years ago

“I spoke with a young lady from the UK about the results of using Face Theory products and how well they helped her. After some research I found this amazing site. This is the kind of skincare that I've been searching for. After a few uses of the products I've used, I can see a definite change for the better. I no longer have to look anywhere for the "perfect" products for my skin. I am so elated at finding Face Theory. I also appreciate there is no waste of products as a little bit goes a long way. I appreciate the recycling of the containers. Anything for the planet is top notch. This company is #1 for the planet. I'm a customer for life. Love from Canada ❤️”

Helpful Report

Posted 2 years ago

“Great customer service. If you aren't fully satisfied with an order they will refund you or partial refund you. Great products at great prices as well. Highly recommend this company.”

Helpful Report

Posted 2 years ago

“Makes my skin feel hydrated, soft and clean. Best products I've used in many years.”

Helpful Report

Posted 2 years ago

“Getting dark”

Helpful Report

Posted 2 years ago

“I’ve only been using the products for a couple of weeks, so too soon to see a visible difference with the serum etc, though my skin is definitely feeling more hydrated, I especially like the face cleanser, definitely feel clean and soft after using, without my skin feeling tight or dry. Excited to see if my skin/ age spots improve. 🤞”

Helpful Report

Posted 2 years ago

“I recently purchased two products vit C whip cream and Lumizela Azelaic acid serum Both of them proved to be little harsh for my skin. I am disappointed.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 2 years ago

“I really like their products!”

Helpful Report

Posted 2 years ago

“Worth the wait to get this shipped to Australia! I have struggled to find a brand that combines beautiful products and science based ingredients without testing on animals. The first skincare company I have stuck with for longer than 6 months and I will keep coming back. The quality and price is excellent! Absolutely LOVE facetheory!”

Helpful Report

Posted 2 years ago

“Good product, exactly how I expected and how I need it. The only bad was the long term of delivery”

Helpful Report

Posted 2 years ago

Facetheory is rated 4.7 based on 38,032 reviews