Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,223 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,223 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bonjour, Je n'ai pas reçu la commande. J'aimerais être remboursé, merci d'avance. Florian JOUEL, Cordialement.”

Helpful Report

Posted 3 years ago

“Am not getting the results I want from the product It doesn't make any sense to face I want refund please”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 3 years ago

“love the products, all of them.”

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Posted 3 years ago

“Ottimi prodotti, leggeri e poco pretenziosi che non appesantiscono la pelle, buona consistenza con profumazione fresca. Servizio clienti eccellente, venditore corretto e onesto. L’unica pecca nella consegna - il corriere gls. Suggerisco cambio scelta corriere locale. Per il resto sono molto soddisfatta, lo raccomando!”

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Posted 3 years ago

“My sister recommended face theory to me as it worked wonders on her cystic acne. I’d always been a wash with water/a scrub and be on my way and turned my nose up at the price of everything in comparison…I never will again! My face has never been so evenly toned, smooth, soft and spot/ blackhead free! If I run out or stop using them for a few days the difference is huge! I use, Clarifying Cleanser Pro, Pore reducing Toner, Porebirght Serum and Amil-C SPF whip.”

Helpful Report

Posted 3 years ago

“Prodotti davvero eccellenti a prezzi più che ragionevoli. Assistenza cliente sempre disponibile e pronta a risolvere qualsiasi problema. Sono diventata cliente fissa e non cambierò mai più!”

Helpful Report

Posted 3 years ago

“Lovely products. I have the Amil-c spf moisturiser - smells good and applies well and soaks into the skin super quick. Budget friendly products and the quickest delivery ever. I will definitely be continuing to buy products from these guys.”

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Posted 3 years ago

“My first time trying this brand. So far so good, I am just giving it time to see some results”

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Posted 3 years ago

“I'm way more impressed that I ordered the night before and it arrived the next day! Don't think I paid postage but if I did it definitely was not next day. What a great first purchase from.face theory. I'm new to the skin care so still figuring the steps I should take out.”

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Posted 3 years ago

“Très contente des résultats ma peau est très belle”

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Posted 3 years ago

“Great gel moisturizer ever”

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Posted 3 years ago

“Je suis très satisfaite des produits facetheory”

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Posted 3 years ago

“Unbelievable prices for products that work! And the fast delivery is a bonus! Have recommended to family and friends.”

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Posted 3 years ago

“Products are extremely good, resolved my acne issues with no side effects so I’m very happy. Customer service is very good too, Hiba is very thorough in her emails. I just wish there was a way we could speak to them or the skin experts !”

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Posted 3 years ago

“Produits de grande qualité”

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Posted 3 years ago

“Delivery time was fast My package was torn/empty and they sent out another set immediately The lip care set works amazingly, I had dark lips from an allergic reaction to lipgloss and the lip scrub/balm cleared it up within a few days I’ll definitely buy again”

Helpful Report

Posted 3 years ago

“I have recently started using the day and night cream and cleanser - all very nice but so far the cleanser is my favourite.”

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Posted 3 years ago

“Not getting results I thought I was going to get”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback. We recommend using the product for at least 4 weeks continuously to see any first changes. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 3 years ago

“I really love this company and it's products, if something doesn't fit your skin you get a replacement. The customer service is also very good, always someone online to chat. I also love the reward program! And my skin cleared up using their product so that is lovely :)”

Helpful Report

Posted 3 years ago

“I have had rosacea for a while and nothing apart from antibiotics that I didn’t want to continue taking has worked. I was so pleasantly surprised when after just a few days use the spots on my nose cleared up and the redness much reduced! I also bought your niacinamide for open pours and I keep getting compliments on how my skin looks. It certainly feels calm and smooth! Thank you facetheory I can see me being a customer of yours forever!”

Helpful Report

Posted 3 years ago

Facetheory is rated 4.7 based on 38,223 reviews