Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,054 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,054 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good skin care products, quality ingredients, respectful in terms of eco-responsibility.”

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Posted 3 years ago

“Nice ..........”

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Posted 3 years ago

“Le packaging est très épuré, le parfum des produits restent discrets mais sont très agréable. Cependant pour ce qui est de l'efficacité des produits je ne constate rien... Aucune des promesses des produits n'est respecté me concernant, et ayant testé beaucoup produits de gammes différentes je suis extrêmement déçue. Dommage”

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Posted 3 years ago

Bonjour Merci pour votre avis. Notre politique de retour vous donne la tranquillité d'esprit lorsque vous essayez Facetheory. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et que vous ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory Team

Posted 3 years ago

“I bought the M3 & the M5 & I am so pleased with the results with my skin so far. I have used a lot of products over the years & this is by far the best. The M3 eliminates the oil on my t zone without drying out my skin yet the M5 gives my skin a glowing appearance with make up yet doesn’t look or feel oily. I would & have recommended these products to friends. I will be purchasing the retinol cream shortly too.”

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Posted 3 years ago

“Amo esta marca de productos para la piel y la atención al cliente es muy buena, puedes comprar los productos sin problema y el envío nunca tiene problema.”

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Posted 3 years ago

“Très bons produits respectueux des animaux, un plus non négligeable !”

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Posted 3 years ago

“Good quality”

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Posted 3 years ago

“Facetheory products have changed my skin for the better and I will recommend them to everyone I can!”

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Posted 3 years ago

“love it!! The best products!”

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Posted 3 years ago

“I love the product they leave skin very smooth and soft۔”

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Posted 3 years ago

“Absolutely love every product I bought delivery was a bit slow but I'm in Ireland. I got Hyaluronic acid serum , aventhra and ceraquench, my skin is like silk ,so soft and hydrated ,will repurchase and recommend”

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Posted 3 years ago

“So friendly and helpful”

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Posted 3 years ago

“I love how the products have quality AND they are effective! I instantly see result which is incredible. The number one reason for me to purchase the products (together with the positive instant results) is that they are VEGAN AND CRUELTY FREE. 🥰🥰🥰”

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Posted 3 years ago

“A día de hoy, llevo utilizando 2 meses los productos de Facetheory. Y la verdad que he notado mejoría en el aspecto de mi piel y que es muy respetable con la piel y hecho de ingredientes que ayudan a verme mejor. Lo recomiendo probar a otras personas, porque trae buenos resultados.”

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Posted 3 years ago

“I came to discover facetheory after receiving a face moisture product as a gift from family. I was really pleased with the effect it had on my skin so I went on to order a a variety of products to continue with my face care routine. It has been a few weeks since using and already I can see and feel the difference. The whole process from being able to identify suitable products to ordering and receiving notification of delivery was so smooth that I have ordered further products for my family members as gifts.”

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Posted 3 years ago

“Great product”

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Posted 3 years ago

“Got more expensive (not only due to inflation, but relatively as well). But the thing which irritated me now was: the bonus points are now only worth 1€/90 points, BUT: if you "buy" a 5€ discount with the points, you get 5€/250P, which is the same as it used to be last year! Unfortunately, I didn't know that during my last purchase, so I used my 300-something points at a rate 90P/€, while I could have bought the 5€ discount for only 50P/€!! What a waste!”

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Posted 3 years ago

“I'm so pleased to have ordered from Facetheory--everything is beautifully presented, smells and feels wonderful, and seems to really work. Will definitely order again.”

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Posted 3 years ago

“The item was not packaged properly and the text on the container was blurred for some reason. I will be returning this cream.”

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Posted 3 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. Sometimes packages can be damaged in transit, it is a rare occurrence and I will pass on your feedback. I have forwarded this to our customer service team who will be in touch with you via email. Facetheory Team

Posted 3 years ago

“I love the fact these products are vegan and free of any of the nasties, also it is great that they are a UK company. The site is easy to navigate and there is a good selection of products at great prices. Always look forward to receiving my order and haven't been disappointed yet.”

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Posted 3 years ago

Facetheory is rated 4.7 based on 38,054 reviews