Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,024 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,024 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Tell us how Facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ho acquistato il siero Lumizela A15 con il quale mi sto trovando benissimo. Sono un soggetto allergico e con pelle molto sensibile. Questo siero non solo non mi ha dato alcun problema, ma sta contribuendo ad eliminare discromie e a rendere la pelle compatta e liscia. Ho trovato numerosi benefici anche con il set Self care. Le formulazioni sono contemporaneamente delicate ed efficaci. Mi sono piaciute sia la crema Ocuwake per gli occhi, sia il Lipbalm che la Mousse Amil-C. Continuerò ad utilizzare questi prodotti perché li trovo ottimi.”

Helpful Report

Posted 2 years ago

“Hallo. Nach der Anwendung des Produkts ist noch kein Ergebnis zu verzeichnen.”

Helpful Report

Posted 2 years ago

Hi Anton, Thank you for your feedback and I am sorry to hear about your disappointment. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 2 years ago

“The cream cleanser product is amazing, doesn’t feel harsh on the skin. It has already shown results in 1 week as my colleagues have commented I look refreshed! It took a little while to get used to a cream cleanser as it doesn’t foam up but I am very happy and it has not irritated my skin. The box I received my order in was damaged during international shipping, they responded the same day and resolved the issue straight away. They also provided regular shipping updates and it was received quickly. Thanks facetheory!”

Helpful Report

Posted 2 years ago

“Absolutely love all Face Theory products, there's not one produce I've tried that I haven't loved, I've tired quite a few of the serums, face/body moisturisers, face washes, and a few bits of make up. It's the only skin care brand I use now!”

Helpful Report

Posted 2 years ago

“Clean products which work with my skin. I’ve been using the exaglow serum for 2 years and it’s the only thing that has improved my skin hyperpigmentation. Great company and customer service.”

Helpful Report

Posted 2 years ago

“My favourite skin care brand EVER!”

Helpful Report

Posted 2 years ago

“First class products a little goes a long way ive been using for 3yrs wouldnt buy from anyone else facetheory is excellent .”

Helpful Report

Posted 2 years ago

“Love the products from Facetheory!”

Helpful Report

Posted 2 years ago

“Purchased ro use as a face sunscreen whilst on holiday. I am extremely happy with this product. Have used High End facial SPF30,s in the past , none have soaked into the skin as well as this. Added bonus is the fragrance of the.product is beautiful. I will continue to use thus product as my daily moisturiser.”

Helpful Report

Posted 2 years ago

“Very happy with the products - they do seem to work and I feel confident using them with the knowledge that no animals have had to suffer for my vanity!”

Helpful Report

Posted 2 years ago

“I found the company whilst looking for natural products to use on face. I have recently been diagnosed with stage 4 metatastic cancer so I'm trying to go completely chemical free for both myself and my home. I've yet to find a product I don't like 😍”

Helpful Report

Posted 2 years ago

“Bonjour je n’ai pas reçu mon produit, j’aimerais me faire rembourser s’il vous plaît.”

Helpful Report

Posted 2 years ago

Bonjour, Désolé d'apprendre que vous n'avez pas encore reçu votre commande. J'ai demandé au service client de vérifier cela pour vous et de vous contacter par e-mail. Merci, Facetheory

Posted 2 years ago

“Amil c whip è’la migliore crema che ho provato e’ già la terza che riacquisto buona consistenza si assorbe in un attimo e il viso rimane morbido che non tira tutto il giorno”

Helpful Report

Posted 2 years ago

“I suffer with Rosacea & heard about Azellaic aciid. This product is amazing. I have told some family members & friends about it. It has been the best product I have bought”

Helpful Report

Posted 2 years ago

“These products are amazing, my acne has calmed down a lot since using them, they are so organic and very light weight so your skin isn’t feeling heavy and greasy. you only have to use small amounts meaning these products will last for ages, honestly these products have saved my skin completely.”

Helpful Report

Posted 2 years ago

“Super produits, j en ai testé plusieurs et je continue. Ma peau s est transformée, ma rosacée et ma couperose se sont vraiment atténuées et mes rides également. Je précise que j ai une peau très sensible et aucun problème avec les produits facetheory pas même avec le sérum au rétinol. Une première !”

Helpful Report

Posted 2 years ago

“No Nonsense prducts or gimicks all products are of benefit and improve appearance (if used correctly) I got a great discount and PROMT delivery oh and by the way...it does what it says on the tin and people have noticed a glow”

Facetheory 5 star review on 31st January 2024

Helpful Report

Posted 2 years ago

“I love this brand, completely switched to them and I have seen so many improvements! Products last for such a long time too!”

Helpful Report

Posted 2 years ago

“I have been using face theory for a few years now. Their customer service is second to none. They provide a speedy delivery service and the price of their products is great value for money the products last for a lengthy period of time with a very fair product price. I have never had to return anything but i believe the returns process is very simple if one were to need it.”

Helpful Report

Posted 2 years ago

“I had never heard of facetheory I ordered foundation and skin cream to try the foundation wasn’t quite me however the face cream is outstanding I bought another for my mother who tends to use very high end products. But she thought this was very very good I must mention customer service Who were helpful over and beyond sending me a replacement for the foundation the next day. The cream I’ve used for few weeks now and it’s fantastic. Highly recommend ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 2 years ago

Facetheory is rated 4.7 based on 38,024 reviews