Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,218 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hot cloth cleanser is just a GORGEOUS way to end the day. My skin feels clean but soft, not tight.”

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Posted 2 years ago

“J'ai essayé les produits dont ceux que j'ai essayé qui étaient bien j'ai seulement eu un petit souci avec l'un d'entre eux, j'ai changé l'utilisation et depuis ça va mieux!”

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Posted 2 years ago

“Great products which make my skin feel amazing. I’ve been using them for 2 years now and am really happy”

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Posted 2 years ago

“Happy with all the products I received, I wish there were bigger sized body creams”

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Posted 2 years ago

“I love all the products I got”

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Posted 2 years ago

“Been using the azelaic acid for a while, helps keep my redness in check. Nice consistency and goes on well. Only complaint I have and I have emailed Facetheory to let them know is that the bottle always has so much left at the end that the pump wont reach and as its a glass bottle there's no way to get the remainder out.”

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Posted 2 years ago

“I received my order within a couple of days of ordering. I am very happy with my choice of: vitamin c cream cleanser, the Amal c whip daily moisturiser, the polypep collagen building serum and the night cream. I have been using them for a couple of weeks now and can already see and feels difference in my skin. My face feels plumper and looks healthier. The products are also very affordable which is an added bonus. Overall I’m very pleased and will be reordering, thank you Facetheory!”

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Posted 2 years ago

“This is the best day cream I could find for myself. Most creams don't absorb well into my skin and remain greasy on the skin. but this cream absorbs very quickly. I am very satisfied and can only recommend them. The high sun protection factor is also a big plus”

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Posted 2 years ago

“Bonjour, je n'étais pas satisfait du produit que je vous ai acheté car je n'ai pas pu obtenir le résultat en deux semaines comme indiqué dans l'annonce, l'acné sur mon visage était toujours là, votre produit y ajoute même et il laisse du noir une tache sur mon visage que je n'aime pas. je ne peux donc recommander votre produit à personne. merci.”

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Posted 2 years ago

Bonjour, Merci d'avoir fourni vos commentaires. Je suis désolé que le produit n'ait pas répondu à vos attentes. Je tiens à vous informer qu'il faut généralement au moins un mois pour constater des changements sur votre peau. Nous recommandons toutefois de suivre la nouvelle routine pendant au moins trois mois afin de déterminer son efficacité. Si vous n'êtes pas satisfait de votre achat facetheory et ne remarquez aucune amélioration visible de votre peau dans les 365 jours, n'hésitez pas à nous envoyer un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory Team

Posted 2 years ago

“The product didn't work for me. Very disappointed ☹️”

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Posted 2 years ago

Hello, Thank you for providing your feedback. I'm sorry that the product didn't meet your expectations. It usually takes at least a month to see changes in your skin. However, we recommend following the new routine for at least three months to determine its effectiveness. In case you are not satisfied with your facetheory purchase and do not notice any visible improvement in your skin within 365 days, please feel free to email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 2 years ago

“Veloci nella spedizione. Prodotti efficaci per vari tipi di pelle . Molto soddisfatta . Qualità /prezzo buoni. Maschera mani direi ottima!”

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Posted 2 years ago

“Really good products made a few purchases now for myself and gifts. Currently using the factor 50 face cream, it feels amazing 👏”

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Posted 2 years ago

“Love love love ❤️”

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Posted 2 years ago

“Began using products for the week and a half and already making a difference to smoothness and softness of my skin. So good so far.”

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Posted 2 years ago

“Lovely products.”

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Posted 2 years ago

“pas de changement”

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Posted 2 years ago

Bonjour, Merci d'avoir fourni vos commentaires. Je suis désolé que le produit n'ait pas répondu à vos attentes. Il faut généralement au moins un mois pour constater des changements sur votre peau. Nous recommandons toutefois de suivre la nouvelle routine pendant au moins trois mois afin de déterminer son efficacité. Si vous n'êtes pas satisfait de votre achat facetheory et ne remarquez aucune amélioration visible de votre peau dans les 365 jours, n'hésitez pas à nous envoyer un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory Team

Posted 2 years ago

“I wanted to try a new skin care when I reached menopause as my skin felt dry all the time. Someone suggested Facetheory so I ordered some. I've since ended up ordering more as my skin has never been so good. It's soft, lines have reduced and my skin is glowing. I have been telling all of my friends about Facetheory and some have since ordered too! Do yourself a favour and put in an order, you won't regret it!”

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Posted 2 years ago

“Products are very good can feel them instantly working on my skin..you don’t too much pet application as they are highly concentrated..very happy with my purchase”

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Posted 2 years ago

“I’m still hopeful, but so far all products I’ve received are heavy and seem to clog my pores.”

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Posted 2 years ago

Hi Sasha, Thank you for your review. Looking at your routine, the Relaxing Night Cream M10 might be a bit too heavy for your skin type, so we'd recommend adding an exfoliator, e.g. the Mandelibright Serum S7. It's a gentle leave-on exfoliating serum formulated with 10% mandelic acid at pH 3.5 and 2% niacinamide to refine pores and balance out skin tone while keeping skin hydrated and protected. Please contact our customer service team at help@facetheory.com to request an exchange or refund for your product. Thanks Facetheory Team

Posted 2 years ago

“I've been suffering from terrible skin for several years. I've had pigmentation, scarring from cystic pimples , white heads, I have feckles, sensitive and combination skin. Some spots used to be drier with eczema patches while some oily with pimples and white heads. Chaotic face! Ever since I started using these products especially the vitamin c cleanser which is like a miracle in a jar, I've seen so much improvement. I've added to my list the amil c whip. All the products are highly concentrated so you only need a small pea size amount which is great as the products last. The best part about facetheory is the 365 day return guarantee if products don't actually work or suit you. They truly honour that as some of my first set of products didn't really work or feel as affective. The team is also efficient to help on chat and respond immediately. You also get points and free products to try if you order over a 100. Best products ever!”

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Posted 2 years ago

Facetheory is rated 4.7 based on 38,218 reviews