Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,024 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,024 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“when the package arrived, the box was broken, the glass bottle containing facewash was broken, liquid leaked to the box and the two towels.”

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Posted 2 years ago

Bonjour, Offrir une expérience fluide à nos clients est toujours une priorité, et nous sommes désolés de n’avoir pas réussi. J'ai demandé à notre équipe du service client d'examiner cela pour vous. Merci Facetheory

Posted 2 years ago

“I loved the product and it arrived quickly the product is ceranight night oil”

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Posted 2 years ago

“Haven’t got my products yet. It has been weeks since I ordered. Facetheory hasn’t even reached out to help. Don’t buy from them, waste of time.”

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Posted 2 years ago

Hi We are sorry to hear that your order hasn’t arrived. I understand how frustrating this must be for you. We didn’t intend for this to happen, however, couriers are still experiencing some delays due to covid and other national and international events. Looking at the tracking of the original order, it arrived in the destination country and is on the way to your local delivery office. Again, many apologies for the delay. Thanks Facetheory Team

Posted 2 years ago

“Great products and service. Have been using for over a year now and can see the difference.”

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Posted 2 years ago

“Facetheory has made it onto my go-to skincare list! I've enjoyed each of the products I've tried (two different moisturizers and two different face cleansers), and I get excited each time I run out so I can restock with a different scent or item. I would happily recommend them to others.”

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Posted 2 years ago

“lovely product”

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Posted 2 years ago

“I have been using the vitaminc cleanser so far no issues. But recently purchased vitamin-c serum, not happy about it. It’s too sticky and oily. And it’s aggravating my blemishes. So I wouldn’t recommend and would like a refund for this product. But the whip spf and cleaners are good so far.”

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Posted 2 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 2 years ago

“My first time using these products my skin feels amazing you have to purchase.”

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Posted 2 years ago

“Tempi di consegna di circa 10 gg per il resto tutto perfetto. I prodotti sono eccezionali e onestamente ne sono stata molto contenta”

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Posted 2 years ago

“Great products and service.”

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Posted 2 years ago

“I was looking for a good alternative to a well known brand I currently use. I wanted natural products not tested on animals and my sister recommended facetheory. I bought a serum and eye cream and they are great. Even better I received a free cream blusher. Never used one before but I love this and would definitely buy one in the future. Excellent and speedy service too.”

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Posted 2 years ago

“I love the factor 30 vitamin C face cream! Perfect everyday SPF, not heavy or sticky.”

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Posted 2 years ago

“Best products I have ever used, bit pricier than some other brands but a little goes a long way.”

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Posted 2 years ago

“Lovely products. Fast delivery. Will be ordering again.”

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Posted 2 years ago

“Love the natural ingredients in the products and that it comes in a recyclable glass pot.”

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Posted 2 years ago

“Les différents produits ont provoqué des éruptions cutanées sur l'ensemble de mon visage, alors que je n'ai jusqu'à lors jamais eu d'allergie. J'attendais beaucoup de ces produits, qui m'ont été recommandés par des amies, je suis déçue...”

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Posted 2 years ago

Hi, We are so sorry to hear that you had a reaction. There are many elements that can increase sensitivity or cause irritation. I have asked customer service to check this for you and to get in touch via email. Thanks, Facetheory Team

Posted 2 years ago

“It’s been a little over a month since I started using the product so I’m being patient to see if there’ll be improvement 🥰”

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Posted 2 years ago

“Je ne vois aucune différence voir une aggravation de mes problèmes d acné”

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Posted 2 years ago

Bonjour, Merci pour votre retour et je suis désolé d'apprendre que le produit n'a pas répondu à vos attentes. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 2 years ago

“It's a very good product, delivered on time and so far I am happy with it. Makes my skin smooth and it has a nice smell too.”

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Posted 2 years ago

“Très bons produits qui fonctionnent bien sur moi en tout cas. Naturels et c’est une entreprise reconnue BCorp ce qui est très bien car peu d’entreprise ont cette distinction. J’ai déjà acheté plusieurs produits et je suis devenue une vraie fan. C’est devenue ma routine skincare préférée et j’ai hâte d’essayer d’autres produits avec ma prochaine commande. Je recommande ++ cette marque que je ne connaissais pas mais qui mérite d’être connue.”

Facetheory 5 star review on 11th February 2024

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Posted 2 years ago

Facetheory is rated 4.7 based on 38,024 reviews