Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,055 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,055 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just started to use the night cream and so far is very good not leaving my skin red or sensitive. Customer service is brilliant and email reply is very fast”

Helpful Report

Posted 3 years ago

“The website was easy to use, I received an email with tailored products to suit my skin type, the prices are great and my order was delivered quickly. What's not to love. This is the first time I've shopped with facetheory, but it won't be the last.”

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Posted 3 years ago

“OS DOY UNA ESTRELLA POR QUE NO SE PUEDE DAR MENOS!! LO PEOR !!! No cumple con los plazos de entregar y eso que en la web aparece que los productos están disponibles, mala atención al cliente, SIN DUDA NO VOLVERÉ A COMPRAR AQUÍ Y ACONSEJARÉ A MIS CONOCIDOS TAMBIÉN ( productos poco eficaces) LA PEOR INVERSIÓN”

Helpful Report

Posted 3 years ago

Hola, Gracias por tus comentarios. Siempre es una prioridad brindar una experiencia fluida a nuestros clientes, y lamentamos no habernos cumplido y no era nuestra intención darle una respuesta zalamera y empalagosa. He transmitido sus comentarios a nuestro equipo de experiencia. Desafortunadamente, hay retrasos inesperados en el envío de existencias a nuestro almacén de la UE que están fuera de nuestro control. Facetheory Team

Posted 3 years ago

“Really happy with what I purchased. At 55 years old I was “made up” at how my skin and face looked only 10 days after the first use!”

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Posted 3 years ago

“Arrived quickly, super happy with the application and after feel of the products... Absolutely love it!”

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Posted 3 years ago

“I used to use a very well high street moisturiser but after discovery Face Theory I would not use anything else, highly recommended”

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Posted 3 years ago

“I use different product’s and have used them for about two years now and I am very happy with them.”

Helpful Report

Posted 3 years ago

“I give this entire skin product line 10 points. All the natural skin oils and cleansers are so gentle to my skin, I love them and would not use anything else. I would highly recommend these products to those with all skin types because they work so well at keeping my skin soft and beautiful.”

Helpful Report

Posted 3 years ago

“Produits très gras ne pénètre pas dans la peau. Horreur !!!”

Helpful Report

Posted 3 years ago

Salut, Merci pour votre commentaire et je suis désolé d'apprendre que le produit n'a pas répondu à vos attentes. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et que vous ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Facetheory Team

Posted 3 years ago

“Very good products”

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Posted 3 years ago

“Beautiful product - easily absorbed, smells delicious of oranges!”

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Posted 3 years ago

“My full cleanser, dropped into the sink and smashed. Not a big fan of the heavy glass packaging for cleansers. I commented on Facebook posts a few times but no one contacted me to offer replacement or just to check in. Really disappointed.”

Helpful Report

Posted 3 years ago

Hi Emma, Thank you for your feedback and we are sorry to hear that the jar dropped into the sink. I have passed on your feedback to our experience team. For any customer service related queries, please contact our customer service team direct by emailing help@facetheory.com. Thanks Facetheory.com

Posted 3 years ago

“Pleasantly surprised at how good this face mask is, it’s perfect for my sensitive skin, definitely recommend!”

Helpful Report

Posted 3 years ago

“Supers produits, aucune réaction négative, il y a moins d'un mois que j'utilise ces produits et ma peau est plus nette, plus lumineuse. Bref je recommande”

Helpful Report

Posted 3 years ago

“Really liked this cream. Loved the smell and texture. It absorbed well with the skin and left my skin feeling very soft and supple. Definitely recommend and buy. Thank you for letting me test.”

Helpful Report

Posted 3 years ago

“1ère commande avec les -50% c'est l'idéal pour tester. Je suis satisfaite de la qualité et la composition. Tout est bien expliqué. Le fond de teint était trop clair alors ils me l'auraient échangé contre un autre mais il n'était plus en stock alors ils me l'ont remboursé.”

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Posted 3 years ago

“Very pleased with the products I have used and delivery is very fast.”

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Posted 3 years ago

“Excellent selection of creams and lotions, beautifully presented and so very pleased that I decided to try Face Theory”

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Posted 3 years ago

“Pleased with most products,especially serums”

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Posted 3 years ago

“LOVE it. Great cleanser. Love no plastic and it feels fab on my face. Nice mandarin scent. Will last for ages. Leaves skin feeling fresh. I use with the facetheory retinol and I have such a nice glow”

Helpful Report

Posted 3 years ago

Facetheory is rated 4.7 based on 38,055 reviews