Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,223 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,223 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products never arrived and were returned to the sender for some reason. Very dry & minimum response from the customer service to my refund request, not even sorry. Very disappointed. Never again.”

Helpful Report

Posted 3 years ago

Hi, I am sorry to hear that you have not received your order. It is always a priority to provide a seamless experience to our customers, and we’re sorry we fell short. I have asked customer service to check this for you and to get in touch via email. Thanks Facetheory Team

Posted 3 years ago

“Guten tag ja”

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Posted 3 years ago

“Nice light gel which absorbs quickly. Helps reduce shine particularly T-zone.”

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Posted 3 years ago

“J'ai pas encore reçu la commande”

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Posted 3 years ago

Bonjour Nous sommes désolés d'apprendre que votre commande n'est pas arrivée. Je comprends à quel point cela doit être frustrant pour toi. En regardant le suivi de la commande originale, il y a eu un problème avec l'adresse. Veuillez nous envoyer un e-mail à help@facetheory.com et notre équipe du service client pourra examiner cette question. Merci Facetheory

Posted 3 years ago

“The products really perform. My favorite is the azelaic acid serum and the Tranexamic acid serum”

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Posted 3 years ago

“Very efficient products.”

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Posted 3 years ago

“I am very happy and surprise by the efficacity. My skin IS soft and more younger”

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Posted 3 years ago

“C'est une très bonne crème pour le visage. Elle s'applique facilement et n'a pas de parfum ce qui est très bien. Je la rachète régulièrement.o”

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Posted 3 years ago

“As described. Love it”

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Posted 3 years ago

“After using many differents creams, serums and all you can imagine from many different brands, I tried FaceTheory and honestly it was like magic at the end of each bottle. I could see my hormonal acne and hyperpigmentation just fading away beautifully ! I'm very thankful to the brand that has VERY clear and vegan formulations (without parabens and many other bullshit ingredients you can find on many different brands, like phenoxyethanol, EDTA and others that are bad for our bodies and for the planet). I truly recommend the products that helped me : Lumizela A15, Exaglow S10 and the tonic lotions T2 and T6. After 3 months using Lumizela every single day it cleared my face almost completely, there are just some little spots that come and go with my periods, but my skin is finally getting better and now there are just some scars left. On my pictures you can see the first photo 3 months ago (May) and the second one now (August - taken during my periods!). Now that I started using Exaglow - less than one month ago - the hyperpigmentation is starting to fade even more. I recommend using T6 every morning after cleansing, and then Exaglow and Lumizela in alternate days, followed up by the supergel moisturizer M3 and sunscreen always! At night I also alternate 2 products from other brands using them with the tonic lotions from Facetheory. I use the T2 lotion followed by a 0,2% retinol serum in squalane, and on other days I use the T6 lotion followed by a BHA AHA serum, and at the end I use a more neutral moisturizer without many actives. This routine really changed my face after following it during more than one month. I recommend it!”

Facetheory 5 star review on 27th August 2023

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Posted 3 years ago

“Amazing sustainable brand - I buy their SPF creams and serums on repeat. My boyfriend also uses their products.”

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Posted 3 years ago

“Bought this for my daughter who uses these products regularly and is pleased with the results”

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Posted 3 years ago

“Great products, simple and easy to use making a quick morning and evening routine.”

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Posted 3 years ago

“I have dry skin, prone to rosacea and sensitive to everything - ingredients, stress, climate fluxuations, etc. Most products wind up causing my face to flare but facetheory had my skin calm and smooth after the first application, and the more consistent I am, the more improvements I see in my skin's texture and overall glow.”

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Posted 3 years ago

“Great product, highly recommended”

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Posted 3 years ago

“The facetheory products are all lovely , really good quality , gentle on the skin. I also think they are good value for money for the standard of the products, and they actually work!!!”

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Posted 3 years ago

“Je n'ai jamais eu une peau aussi bien hydratée qu'avec Facetheory. Les formules sont agréables, j'ai du plaisir à les utiliser au quotidien. Mes produits préférés sont le Supergel M3 (hate de tester la version PRO), la Relaxing Night Cream M10 PRO, le sérum Polypep S8 et la crème pour les yeux EYE1. J'utilise ponctuellement me serum Lumizela A15 lorsque j'ai une poussée d'acné hormonale, il m'aide beaucoup à diminuer l'inflammation.”

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Posted 3 years ago

“Leaves my skin glowing! I put it on every morning under my SPF and it wears well with make up. I'm seeing a difference already!”

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Posted 3 years ago

“I have been using Facetheory for about two years. I saw a huge difference in my skin after starting, and you can tell when I don't keep up with my routine (i use the set for oily skin) as I start breaking out. The price was very convenient when I first bought it, now it's gone up with the inflation. Overall, I'd recommend it!”

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Posted 3 years ago

“I have had some good experience with Facetheory's face creams. I have sensitive skin and they haven't irritated my skin. But I have recently purchased the freshening face wash and after the first use, my skin started peeling off in different parts and it has been going on for a week. I think it might have dried my skin too much.”

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Posted 3 years ago

Facetheory is rated 4.7 based on 38,223 reviews