Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,149 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,149 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Tell us how Facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sérieux, produits de qualité!!!”

Helpful Report

Posted 2 years ago

“New to this product only been using for just over a week but so far my skin feels hydrated”

Helpful Report

Posted 2 years ago

“Quick drying non shiny and works under make up. Has stopped my menopausal dry airs on forehead and temples. One thing I don't like and I bought 2 was the fragrance. I’d recommend getting the indented one as the fragrance isn’t pleasant in the least.”

Helpful Report

Posted 2 years ago

“No issues. Happy with my purchase woukd re order”

Helpful Report

Posted 2 years ago

“Have been using Facetheory products for nearly 2 years and have never been disappointed”

Helpful Report

Posted 2 years ago

“Bis heute habe ich meine Bestellung DE163221 nicht bekommen! Besteldatum 25.11.2023 Bin sehr enttäuscht !”

Helpful Report

Posted 2 years ago

Hallo Es tut uns leid zu hören, dass sich Ihre Lieferung verzögert hat. Ich verstehe, wie frustrierend das für Sie sein muss. Wir hatten nicht damit gerechnet, dass dies geschieht, allerdings kommt es bei Kurieren immer noch zu Verzögerungen aufgrund von Covid-19 und anderen nationalen und internationalen Ereignissen. Ein Blick auf die Sendungsverfolgung der ursprünglichen Bestellung zeigt, dass diese nun geliefert wurde. Nochmals vielmals Entschuldigung für die Verzögerung. Wenn wir sonst noch etwas für Sie tun können, wenden Sie sich bitte an unser Kundendienstteam. Danke Facetheory-Team

Posted 2 years ago

“This is my second purchase. Excellent products and speedy delivery. Mini products perfect for travel”

Helpful Report

Posted 2 years ago

“I am very pleased with the quality and result of the product. I have been using skin care products for over two years and am very grateful to Facetheory for making these products a real savior for my skin.”

Helpful Report

Posted 2 years ago

“Des crèmes qui me font du bien, sans composants douteux, avec souvent la possibilité de choisir une version sans parfum, ce qui pour moi est un vrai plus ! Et le tout pour un prix très raisonnable ! Vraiment très satisfaite”

Helpful Report

Posted 2 years ago

“Je recommande. La marque est fiable. J'utilise leur gamme enrichie à la vitamine C. Cela fait maintenant 3 semaines. Et je vois déjà des resultats. Mon teint est plus frais et lumineux et mes taches commencent à s'estomper.”

Helpful Report

Posted 2 years ago

“Very nice products(night creame & day moisturiser with spf 30), both are value for money & live Upto the expectations 👍”

Helpful Report

Posted 2 years ago

“After having some issues with my skin a few months back my sister gifted me a tub of the Vitamin C Cream Cleanser. It worked an absolute dream! My skin has never felt better. I ordered some more for myself 2 weeks ago. Special offer of 2 x 170ml for under 20 quid! It's amazing. The delivery was faster then I thought it was going to be, especially so close to Christmas. Although the delivery and product was amazeballs I still had to contact customer service with a query. I emailed at 7pm and had a reply by 8pm. The customer service was efficient and extremely helpful. I hardly ever leave reviews but I couldn't ask for more with the service I've received today. Fan-bloody-tastic! So pleased with the whole experience!”

Helpful Report

Posted 2 years ago

“Im not gotten my parcel, I'm so angry”

Helpful Report

Posted 2 years ago

Hi Nomeda, We apologise for the inconvenience caused by the non-delivery of your order. However, upon checking the tracking information, it appears that it was delivered on November 22nd, 2023. If you still have concerns, kindly email us at help@facetheory.com and our customer service team will assist you further. Thanks, Facetheory Team

Posted 2 years ago

“Not what I expected it has a weird consistency that makes it very hard to actually rub the cream into the skin”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 2 years ago

“Loved my face cream so much I went back to order other products straight away. Prompt service, quick delivery and they smell/feel very luxie.”

Helpful Report

Posted 2 years ago

“Very pleased with the products I have bought so far, which are the vitamin C Cream Cleanser, Cera C Pore Toner and the Amil C Whip Moisturiser each and the same clenaser, toner but use the relaxing night cream and the Ocuwake Eye Cream. I can really see a difference in my complexion and also the lines around my eyes. Great products!”

Helpful Report

Posted 2 years ago

“Bought as gifts so can’t really say. Quick delivery, well packaged.”

Helpful Report

Posted 2 years ago

“Brilliant first shopping experience! And extremely happy with my purchase.”

Helpful Report

Posted 2 years ago

“Lovely product. Easy to use, light fresh scent. Not greasy at all, but very moisturising. I will be buying again.”

Helpful Report

Posted 2 years ago

“I like their products, they are not harsh so they won't dry out your skin. The option to have unscented products is also amazing for sensitive skin, I haven't had any negative reactions with their products.”

Helpful Report

Posted 2 years ago

Facetheory is rated 4.7 based on 38,149 reviews