Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,026 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,026 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Alles in Ordnung, ich habe die Bestellung bekommen.”

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Posted 2 years ago

“Excellent products, that hydrate and nourish without ever causing breakouts.”

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Posted 2 years ago

“Excellent products. I would highly recommend facetheory.”

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Posted 2 years ago

“Very nice products. Quick response and refund if not happy. Quick delivery Will continue to try new products”

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Posted 2 years ago

“Always love face theory products. My favourie is the lavender lightly scented night cream. I sometimes use in the day. Gentle on skin and just an all round nice moisturiser to use 😊”

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Posted 2 years ago

“My teenagers are really enjoying using these products. The prices are very reasonable for the quality. Ordering and delivering experience is also great. Thank you Facetheory c”

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Posted 2 years ago

“I am very happy with my purchase. The item was already a good price and I received a discount as a transport worker. Another valid reason is caring for the environment with recyclable packaging and I chose the option to click and collect. Thank you!”

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Posted 2 years ago

“The product I use didn’t work for me. But I have tried another one so let’s see.”

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Posted 2 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 2 years ago

“I didn't receive my package”

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Posted 2 years ago

Hi, Sorry to hear that you have not received your order yet. I have asked customer service to check this for you and to get in touch via email. Thanks, Facetheory Team

Posted 2 years ago

“Bonjour, J’avais commandé un colis que je n’ai malheureusement jamais reçu…”

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Posted 2 years ago

Bonjour, Désolé d'apprendre que vous n'avez pas encore reçu votre commande. J'ai demandé au service client de vérifier cela pour vous et de vous contacter par e-mail. Merci, Facetheory

Posted 2 years ago

“J'ai acheté un lot de produits miniatures pour en essayer plusieurs. Je suis globalement satisfaite. J'adore la crème de nuit qui une odeur de lavande. Petit bémol pour les sérums qui sont un peu collants si on en met une trop grande quantité.”

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Posted 2 years ago

“Love my facetheory day moisturiser and vitamin c cleanser. Being ordering this from Australia now for about two years. Great prices. Quality products and shipping gets to me within two weeks of placing my order. Thanks facetheory.”

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Posted 2 years ago

“I had a recent delivery address mix-up. Face Theory Customer service was kind and prompt to resolve the issue. Besides offering excellent products, the customer service gets 5 stars. Thank you so much for your kindness!”

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Posted 2 years ago

“Super marque, qui propose des produits de bonne qualité à prix abordable ! Merci FT”

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Posted 2 years ago

“I bought the retinoids serum and spf cream and really pleased with both, lovely textures and don’t start to rub off with other products. Will buy again!”

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Posted 2 years ago

“I love this brand and I'm glad of all, that packaging has been made with no made plastic and it is simple (alu+glass). the powder is great and soft and doen't live anyy trace. Regarding the bodycream: I Love the way it absorbs and does not leave the sticky layer on the skin. Smells great and I need just a little bit to cover the area interested like arms and or legs. I use it every time after shower time and it lasting body with very hydrate sensation for long time.”

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Posted 2 years ago

“Je suis très satisfait, j’ai bien réussi mon colis. Merci”

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Posted 2 years ago

“After an extended shipping time the product arrived spoiled due to poor packaging and customer service was not very helpful in relation to this. It's a real shame because the products themselves are actually quite good. But as I am purchasing a high-end product I do expect it to arrive intact, without loss of product or requiring me to clean up a mess before I can try out a new product. I'm just really disappointed in the customer experience aspect.”

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Posted 2 years ago

“J ai rien reçu a se jour Cordialement Mme Bonneau”

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Posted 2 years ago

“Ho iniziato da poco ad usare i prodotti FaceTheory ma mi hanno già fatto una buonissima impressione!!”

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Posted 2 years ago

Facetheory is rated 4.7 based on 38,026 reviews