Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,223 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,223 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great brand with interesting combination of ingredients.”

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Posted 3 years ago

“I think their procucts are excellent value. It's always a bonus to be able to use points at the checkout! The new Eye1 pro is the best eye product I've ever used. It's brilliant and you genuinely can see the difference.”

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Posted 3 years ago

“Seems fine so far but a little bit drying once rinsed off.”

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Posted 3 years ago

“Lovely quality products and excellent customer service. Would highly recommend”

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Posted 3 years ago

“Great quality products without all the flashy, expensive and unnecessary packaging”

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Posted 3 years ago

“Excellent service and products.”

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Posted 3 years ago

“Ça fait un an que j’utilise vos produits j’en suis très satisfaite.”

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Posted 3 years ago

“I have very sensitive skin and this product has been the best for me for years.”

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Posted 3 years ago

“I really like facetheory products. I find them to be high quality, specific enough to suit my needs, and a pleasure to use since they are generally unscented and high concentration. It feels like I'm really taking proactive steps towards achieving the skin I want with facetheory. Not everything has been 100%, like the Jojoba oil cleanser (I thought it would do better on waterproof mascara) but as of now the Azelaic acid and niacinamide are my cannot-live-without. I'm converting to the M3 moisturizer pro as well, but the texture sometimes makes me think of dimethicones and silicones, which I try to avoid. Haven't seen breakouts with it, so it might be personal aversion and it is really good for summer moisture. The packaging is great, very clean and minimal which I love. One request would be to expand the masks collection since I love to do those types of things and the selection is limited. Overall, my biggest worry right now is how to get facetheory economically in the US if I move back!”

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Posted 3 years ago

“Have been using facetheory for a while now and am very happy with it. As well as it suiting my skin, I love how a little goes a long way.”

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Posted 3 years ago

“Bonjour, j’ai reçu le colis trempé et on entendait les bouts de verres. Je l’ai donc refusé, j’aimerais qu’on me rembourse s’il vous plait. Il faudrait penser à mieux protéger vos articles, merci d’avance et bonne journée”

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Posted 3 years ago

Salut, Merci pour vos commentaires et nous sommes vraiment désolés pour les désagréments que vous avez rencontrés lors de la réception de marchandises endommagées. Ce n'est pas le niveau de service que nous nous efforçons de fournir, et je m'excuse pour toute frustration ou déception que cela a pu causer. J'ai demandé à notre service client de vous contacter par e-mail et ils peuvent traiter une réexpédition ou un remboursement. Encore une fois, toutes mes excuses pour les inconvénients que cela a causés. Facetheory Team

Posted 3 years ago

“Facetheory has quickly become one of my favourite brands. Great descriptions and product info. Really quick delivery and always a freebie!”

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Posted 3 years ago

“Ainda não recebi a minha encomenda.... 😥”

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Posted 3 years ago

Hi, Lamentamos saber que seu pedido não chegou. Entendo como isso deve ser frustrante para você. Não pretendíamos que isso acontecesse, no entanto, os correios podem sofrer alguns atrasos devido a procedimentos de importação e outros eventos nacionais e internacionais. Olhando para o rastreamento do pedido original, ele chegou ao país de destino e está atualmente com a equipe da alfândega. Se precisar de mais assistência, envie um e-mail para help@facetheory.com e nossa equipe de atendimento ao cliente ficará feliz em ajudar. Mais uma vez, muitas desculpas pela demora. Obrigado Equipe Facetheory

Posted 3 years ago

“Hasn't even arrived and I have no way of contacting anyone”

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Posted 3 years ago

Hi Claire, Thank you for your feedback. Looking at the tracking it was delivedred on 11/07/2023 and left at a safe place. The contact page on our website offers you support via email and live chat. Please contact our customer service team via the email help@facetheory.com and they are happy to assist. Thanks Facetheory Team

Posted 3 years ago

“I used the vitamin C cleaner and Retin C vitamin oil.. very nice.”

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Posted 3 years ago

“A small amount of product goes a long way but it is still a small pot”

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Posted 3 years ago

“Cracking, super fast delivery and packaged with care.”

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Posted 3 years ago

“Love Facetheory. I am almost 58 and have tried many brands. I am now content with the skin I am in. Its smoother and feels Brighter. I wouldn't like to be without Facetheory.”

Facetheory 5 star review on 25th July 2023

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Posted 3 years ago

“I have ordered the routine for breakout-prone skin as I have problems with my facial skin for a long period now, however the products were not really working for me. I got in touch with someone from here, they have a very good customer service, I really appreciate the prompt responses and how they handled my situation.”

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Posted 3 years ago

“Meh. After a month of consistent use, I see barely any results. Not convinced. Also, the company's annoying spam and their lack of respect when one unsubscribes is very annoying.”

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Posted 3 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. Changes to your skin will take at least a month, but you should follow a new routine for at least three months to gauge effectiveness. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 3 years ago

Facetheory is rated 4.7 based on 38,223 reviews