Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,033 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,033 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love facetheory products, theres nothing not to love about them, prices are good, products amazing, ive had at least 10 different skincare products and all have been amazing! Delivery within 3 days which is quick!”

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Posted 2 years ago

“The moisturizer gel and eye cream are my favourite products from the brand. Would definitely recommend it to someone with sensitive skin.”

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Posted 2 years ago

“Best products ever! Delivery in France takes a little long Time.”

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Posted 2 years ago

“Les résultants ne sont pas au rdv Ma peau est plus grasse qu'avant, pores plus dilatés et boutons”

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Posted 2 years ago

Bonjour, Merci pour votre commentaire et je suis désolé d'apprendre que le produit n'a pas répondu à vos attentes. Nous comprenons que chaque personne est différente et que certains produits cosmétiques peuvent tout simplement ne pas convenir à certains types de peau. Notre politique de retour vous donne la tranquillité d'esprit lorsque vous essayez Facetheory. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et que vous ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 2 years ago

“I'm really impressed! I was so worried about trying something new because my skin is so sensitive, but this has been fabulous. The redness on my nose, chin and cheeks is drastically reduced and my skin has never felt so soft.”

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Posted 2 years ago

“I ordered organic marula oil and it arrived quickly. Great quality and great results. I use it nightly on my face and this 56-year-old is very happy with it’s moisturising properties!”

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Posted 2 years ago

“Leider habe ich meine Bestellung nach mehreren Tagen (über 7) noch nicht bekommen…”

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Posted 2 years ago

Hallo Es tut uns leid, dass Ihre Bestellung nicht angekommen ist. Ich verstehe, wie frustrierend das für Sie sein muss. Wir hatten nicht damit gerechnet, dass dies geschieht, allerdings kommt es bei Kurieren immer noch zu Verzögerungen aufgrund von Covid-19 und anderen nationalen und internationalen Ereignissen. Ein Blick auf die Sendungsverfolgung der ursprünglichen Bestellung zeigt, dass diese in Ihrem örtlichen Lieferbüro eingetroffen ist und heute zugestellt wird. Nochmals vielmals Entschuldigung für die Verzögerung. Danke Facetheory-Team

Posted 2 years ago

“Lovely products, excellent service!”

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Posted 2 years ago

“Love their products”

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Posted 2 years ago

“So easy to order and a quick delivery”

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Posted 2 years ago

“Bonjour, Je n'ai pas reçu la commande. J'aimerais être remboursé, merci d'avance. Florian JOUEL, Cordialement.”

Helpful Report

Posted 2 years ago

“Am not getting the results I want from the product It doesn't make any sense to face I want refund please”

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Posted 2 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 2 years ago

“love the products, all of them.”

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Posted 2 years ago

“Ottimi prodotti, leggeri e poco pretenziosi che non appesantiscono la pelle, buona consistenza con profumazione fresca. Servizio clienti eccellente, venditore corretto e onesto. L’unica pecca nella consegna - il corriere gls. Suggerisco cambio scelta corriere locale. Per il resto sono molto soddisfatta, lo raccomando!”

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Posted 2 years ago

“My sister recommended face theory to me as it worked wonders on her cystic acne. I’d always been a wash with water/a scrub and be on my way and turned my nose up at the price of everything in comparison…I never will again! My face has never been so evenly toned, smooth, soft and spot/ blackhead free! If I run out or stop using them for a few days the difference is huge! I use, Clarifying Cleanser Pro, Pore reducing Toner, Porebirght Serum and Amil-C SPF whip.”

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Posted 2 years ago

“Prodotti davvero eccellenti a prezzi più che ragionevoli. Assistenza cliente sempre disponibile e pronta a risolvere qualsiasi problema. Sono diventata cliente fissa e non cambierò mai più!”

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Posted 2 years ago

“Lovely products. I have the Amil-c spf moisturiser - smells good and applies well and soaks into the skin super quick. Budget friendly products and the quickest delivery ever. I will definitely be continuing to buy products from these guys.”

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Posted 2 years ago

“My first time trying this brand. So far so good, I am just giving it time to see some results”

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Posted 2 years ago

“I'm way more impressed that I ordered the night before and it arrived the next day! Don't think I paid postage but if I did it definitely was not next day. What a great first purchase from.face theory. I'm new to the skin care so still figuring the steps I should take out.”

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Posted 2 years ago

“Très contente des résultats ma peau est très belle”

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Posted 2 years ago

Facetheory is rated 4.7 based on 38,033 reviews