Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,026 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,026 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No issues. Happy with my purchase woukd re order”

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Posted 2 years ago

“Have been using Facetheory products for nearly 2 years and have never been disappointed”

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Posted 2 years ago

“Bis heute habe ich meine Bestellung DE163221 nicht bekommen! Besteldatum 25.11.2023 Bin sehr enttäuscht !”

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Posted 2 years ago

Hallo Es tut uns leid zu hören, dass sich Ihre Lieferung verzögert hat. Ich verstehe, wie frustrierend das für Sie sein muss. Wir hatten nicht damit gerechnet, dass dies geschieht, allerdings kommt es bei Kurieren immer noch zu Verzögerungen aufgrund von Covid-19 und anderen nationalen und internationalen Ereignissen. Ein Blick auf die Sendungsverfolgung der ursprünglichen Bestellung zeigt, dass diese nun geliefert wurde. Nochmals vielmals Entschuldigung für die Verzögerung. Wenn wir sonst noch etwas für Sie tun können, wenden Sie sich bitte an unser Kundendienstteam. Danke Facetheory-Team

Posted 2 years ago

“This is my second purchase. Excellent products and speedy delivery. Mini products perfect for travel”

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Posted 2 years ago

“I am very pleased with the quality and result of the product. I have been using skin care products for over two years and am very grateful to Facetheory for making these products a real savior for my skin.”

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Posted 2 years ago

“Des crèmes qui me font du bien, sans composants douteux, avec souvent la possibilité de choisir une version sans parfum, ce qui pour moi est un vrai plus ! Et le tout pour un prix très raisonnable ! Vraiment très satisfaite”

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Posted 2 years ago

“Je recommande. La marque est fiable. J'utilise leur gamme enrichie à la vitamine C. Cela fait maintenant 3 semaines. Et je vois déjà des resultats. Mon teint est plus frais et lumineux et mes taches commencent à s'estomper.”

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Posted 2 years ago

“Very nice products(night creame & day moisturiser with spf 30), both are value for money & live Upto the expectations 👍”

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Posted 2 years ago

“After having some issues with my skin a few months back my sister gifted me a tub of the Vitamin C Cream Cleanser. It worked an absolute dream! My skin has never felt better. I ordered some more for myself 2 weeks ago. Special offer of 2 x 170ml for under 20 quid! It's amazing. The delivery was faster then I thought it was going to be, especially so close to Christmas. Although the delivery and product was amazeballs I still had to contact customer service with a query. I emailed at 7pm and had a reply by 8pm. The customer service was efficient and extremely helpful. I hardly ever leave reviews but I couldn't ask for more with the service I've received today. Fan-bloody-tastic! So pleased with the whole experience!”

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Posted 2 years ago

“Im not gotten my parcel, I'm so angry”

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Posted 2 years ago

Hi Nomeda, We apologise for the inconvenience caused by the non-delivery of your order. However, upon checking the tracking information, it appears that it was delivered on November 22nd, 2023. If you still have concerns, kindly email us at help@facetheory.com and our customer service team will assist you further. Thanks, Facetheory Team

Posted 2 years ago

“Not what I expected it has a weird consistency that makes it very hard to actually rub the cream into the skin”

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Posted 2 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 2 years ago

“Loved my face cream so much I went back to order other products straight away. Prompt service, quick delivery and they smell/feel very luxie.”

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Posted 2 years ago

“Very pleased with the products I have bought so far, which are the vitamin C Cream Cleanser, Cera C Pore Toner and the Amil C Whip Moisturiser each and the same clenaser, toner but use the relaxing night cream and the Ocuwake Eye Cream. I can really see a difference in my complexion and also the lines around my eyes. Great products!”

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Posted 2 years ago

“Bought as gifts so can’t really say. Quick delivery, well packaged.”

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Posted 2 years ago

“Brilliant first shopping experience! And extremely happy with my purchase.”

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Posted 2 years ago

“Lovely product. Easy to use, light fresh scent. Not greasy at all, but very moisturising. I will be buying again.”

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Posted 2 years ago

“I like their products, they are not harsh so they won't dry out your skin. The option to have unscented products is also amazing for sensitive skin, I haven't had any negative reactions with their products.”

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Posted 2 years ago

“Great products at great prices. Love the point system. My favs are the night cream, day cream, vitamin c cleanser.”

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Posted 2 years ago

“Extremely happy with products. Especially knowing that they are toxin free and cruelty free. I’ve been concerned about hormone disrupting products and I am pleased that switching to Face Theory was easy to do and that the products are of a high quality. I am a huge fan of the cleanser, amil C whip and especially the foundation. I had hopes of keeping my old foundation as a back up but haven’t used it once. It gives a lovely luminance and sheen to my skin, lasts all day and doesn’t clog my skin. My only request is that Face Theory produces a pressed mattifying powder in the future to help with an oily t zone. I love these products so much that I have purchased them for all my family this Christmas”

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Posted 2 years ago

“I absolutely LOVE facetheory! I have been using them for a few years now, and my skin has never looked better. Moreover, the products are really good quality and safe, not just vegan. If there is every an issue, costumer service is also amazing. I would recommend it to anyone. I put my boyfriend on their products, and he has never had a skincare routine in his entire life. He loves them too.”

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Posted 2 years ago

Facetheory is rated 4.7 based on 38,026 reviews