Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,149 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,149 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've contacted customer service and they have responded very quickly and were very helpful. I can really recommend FACETHEORY from my own experience”

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Posted 2 years ago

“Not what I was expecting.seems a tad thick as nd doesn’t seem to absorb very well.”

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Posted 2 years ago

“I am quite pleased with my products, my skin has never felt so smooth and glowing !”

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Posted 2 years ago

“Excellent customer service and great products.”

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Posted 2 years ago

“Great products, easy to use website and fast delivery. I’ve started using the vitamin c cream cleanser and love it.”

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Posted 2 years ago

“I love the simplicity of this brand. I've purchased the unscented version of the vitamin C cleanser, and in the past, I bought their retinol serum and eye cream. Their products work really well on my skin.”

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Posted 2 years ago

“The products are really gentle on my skin and do exactly what they say they will. I also love the ethos of the company.”

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Posted 2 years ago

“I loved all the products I've purchased from the brand. I have never had any problems with deliveries.”

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Posted 2 years ago

“Great service, very good items.”

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Posted 2 years ago

“Pas de différence”

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Posted 2 years ago

“Ainda não recebi a minha encomenda A encomenda foi feita no dia 14/12, diziam que o tempo de entrega eram 5 dias úteis.... mas nao chegou”

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Posted 2 years ago

Olá Joana, Obrigado pelo seu feedback. Lamento saber que houve um atraso na entrega do seu pedido. É sempre uma prioridade proporcionar uma experiência perfeita aos nossos clientes e posso constatar que a fiscalização aduaneira foi concluída ontem e já está a caminho do endereço de entrega. Infelizmente, houve alguns atrasos no processamento durante o período de Natal. Pedimos gentilmente que espere mais alguns dias e, se ainda não for entregue, podemos reembolsar ou reenviar o pedido. Novamente pedimos desculpas pelo atraso na entrega. Obrigado Facetheory Team

Posted 2 years ago

“My products did not disappoint. I love the face cream and my body lotion and scrub are pretty good too. Others have said that they got rid of their bumpy skin on their arms which I sadly did not. But my skin is very soft and the bumps on my legs are indeed a lot better and after shaving I don’t even get as many bumps in the first place. I personally would prefer those two to be available in a perfume free version although the smell doesn’t really bother me.”

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Posted 2 years ago

“Really lovely products speedy delivery Especially love the Lipade Q10 serum one of my favourites”

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Posted 2 years ago

“Works well with my older skin and causes no adverse reaction which is great. A good find”

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Posted 2 years ago

“Great company. Reliable and I use many of their products.”

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Posted 2 years ago

“Great products with good ingredients. Have ordered here multiple times now. The order process is easy and you can save up for nice discounts. Would love if they could make more clean make-up like eyeliner and mascara. My favourite item is the Glycomide body cream”

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Posted 2 years ago

“Me encantan los productos de esta marca. Me dejan la piel super suave y luminosa. Para mi son un must!!”

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Posted 2 years ago

“I needed some more advice about certain products, and I was helped very quickly and friendly. Oblige the products I have used so far! Recommend”

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Posted 2 years ago

“Produits qui semblent de bonne qualité mais peuvent provoquer des irritations parfois comme cela a été min cas”

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Posted 2 years ago

“Facetheory has been an amazing discovery for me! Everything is natural, feels great on my skin and lasts a long time. Going for my third purchase already!”

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Posted 2 years ago

Facetheory is rated 4.7 based on 38,149 reviews