Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,157 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,157 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and friendly customer service! Ordered wrong colour of foundation and blush - replaced straightaway :)”

Helpful Report

Posted 3 years ago

“This is my favourite brand. The face creams are Loveland light and moisturise well”

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Posted 3 years ago

“Je n'ai jamais reçu ma commande, elle a été livrée dans un point relais qui n'existe plus. J'ai écrit un message pour vous l'exprimer mais sans réponse de votre part. Je me trouve pas ça correct du tout.”

Helpful Report

Posted 3 years ago

Salut, Je suis désolé d'apprendre que vous n'avez pas reçu votre commande. Il est toujours prioritaire d'offrir une expérience fluide à nos clients, et nous sommes désolés d'avoir échoué. Je vois que vous avez communiqué avec notre équipe du service client par e-mail et qu'une réexpédition a été traitée conformément à votre demande. Veuillez répondre au dernier e-mail que nous vous avons envoyé si vous avez besoin d'aide supplémentaire. Merci L'équipe de la théorie des visages

Posted 3 years ago

“After 6 months of use, I can recommend the Amil-C Whip SPF 30, Clarifying Cleanser C2 and Relaxing Night Crean as the perfect trio. After daily use of these, they are my go to!”

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Posted 3 years ago

“Facetheory is a honest, simple, affordable and really good skincare brand. I am using their products for over 3 years and I am super happy with them. Highly recommend it!”

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Posted 3 years ago

“I love being able to get all my skincare in one place, and be rewarded for shopping with them.”

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Posted 3 years ago

“Crème rétinol parfait”

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Posted 3 years ago

“I have very dry skin and the products I've found on Facetheory are the only ones that have ever worked. Customer service is great and delivery is always fast!”

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Posted 3 years ago

“Good moisturer gel …..”

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Posted 3 years ago

“It didn’t feel very moisturising and too light for my face”

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Posted 3 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 3 years ago

“I regret buying it, it's not what you advertise I'm seeing.”

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Posted 3 years ago

“Loving your face creams will recommend and such good value for money”

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Posted 3 years ago

“Good products, good price.”

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Posted 3 years ago

“I have 5 items i use regularly. My skin has benefited from these items . I have not looked back. This brand i found after becoming dismaid with brand i had been using for over 20 years. Facetheory makes my skin feel like a babies bottom everytime.”

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Posted 3 years ago

“My goods were packaged very well and the products go into my face beautifully no oily residue left they seem to melt into my face, I will definitely be buying again”

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Posted 3 years ago

“My purchased items been stuck at post in Germany since 18th of May. It’s currently 28th… No progress with the parcel. Shipment of products within the EU takes longer than from US.”

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Posted 3 years ago

Hi We are sorry to hear that your order hasn’t arrived. I understand how frustrating this must be for you. Looking at the tracking of the original order, the delivery was unsuccessfully attempted and will be attempted again. Thanks Facetheory Team

Posted 3 years ago

“I brought the face serum, vitamin c. It definitely makes a difference to the dryness I have been experiencing and hopefully in time the pigmentation.”

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Posted 3 years ago

“Love the products! A vast range of products - so something to suit everyone.”

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Posted 3 years ago

“Have been using facetheory for a few years now. Recently stopped using when I was pregnant, had a little breakout when I gave birth so started using again and my face has cleared up a treat again. This stuff changed my life! Even brought as gifts for my friends and family. Thank you facetheory!”

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Posted 3 years ago

“Love this company, love these products Delivery is always quick and well packaged”

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Posted 3 years ago

Facetheory is rated 4.7 based on 38,157 reviews