Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,039 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,039 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Tell us how Facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Skin colour- dark Skin type - combination I used the amil c whip, regena c and the clarifying cleanser - it broke me out, made my hyperpigmentation worse and now I'm trying to recover from it all. I did want to try the tranexamic acid but I think ill pass”

Helpful Report

Posted 3 years ago

Hi, We are so sorry to hear that you had a reaction. There are many elements that can increase sensitivity or cause irritation. We have a 365-day guarantee - just email us at help@facetheory.com for a free exchange or refund. Thanks, Facetheory Team

Posted 3 years ago

“I have been using facetheory products for over a year now and always get compliments on my skin. Luxurious feel to the products for a great price”

Helpful Report

Posted 3 years ago

“Hallo meine Bestellung ist nicht angekommen. lg stephanie redl”

Helpful Report

Posted 3 years ago

Hallo Es tut uns leid zu hören, dass Ihre Bestellung nicht eingetroffen ist. Ich verstehe, wie frustrierend das für Sie sein muss. Wir hatten nicht beabsichtigt, dass dies geschieht, jedoch kommt es aufgrund nationaler und internationaler Ereignisse immer noch zu Verzögerungen bei Kurieren. Wenn Sie sich die Sendungsverfolgung der ursprünglichen Bestellung ansehen, ist diese im Zielland angekommen und auf dem Weg zu Ihrem örtlichen Zustellbüro. Nochmals, viele Entschuldigungen für die Verzögerung. Vielen Dank Facetheory

Posted 3 years ago

“Great products, leaving my skin glowy and soft. The international shipping is super fast!”

Helpful Report

Posted 3 years ago

“Amazing products. My skin texture and tone has improved since using the products over the past 18 months. Can be very hit and miss in regards to delivery- have had some parcels come within one week, while others have taken over a month. Don't wait until you are running out, as this may leave you short!”

Helpful Report

Posted 3 years ago

“Thank you 👌”

Helpful Report

Posted 3 years ago

“Regena C30 Vitamin C is an excellent product: works very well and it isn't too oily. I recommend it”

Helpful Report

Posted 3 years ago

“After Using facetheory products I am happy to say facial complexion has improved.”

Helpful Report

Posted 3 years ago

“Ésta es una marca de 10, excelentes productos y muy buenos precios. Mis problemas de piel se han solucionado gracias a estos productos (sensibilidad, acne, rojeces). Confío bastante en ellos, creo que es una marca honesta.”

Helpful Report

Posted 3 years ago

“Ich nutze das Produkt seit 4 Wochen einmal täglich und konnte leider keine Veränderung feststellen”

Helpful Report

Posted 3 years ago

Hi, Vielen Dank für Ihr Feedback und es tut mir leid zu hören, dass das Produkt nicht Ihren Erwartungen entspricht. Wenn Sie aus irgendeinem Grund mit einem Facetheory-Kauf nicht ganz zufrieden sind und innerhalb von 365 Tagen keine sichtbare Verbesserung Ihrer Haut bemerken, senden Sie uns einfach eine E-Mail an help@facetheory.com für einen kostenlosen Umtausch oder eine Rückerstattung. Vielen Dank Facetheory-Team

Posted 3 years ago

“they are product very good, I bought them again”

Helpful Report

Posted 3 years ago

“Good and effective products. My skin has improved and looks very fresh and clear.”

Helpful Report

Posted 3 years ago

“The product have improved my skin within 2 weeks! I have always had issues with other big named brands and this one has been the best with the best results. Thank you so much”

Helpful Report

Posted 3 years ago

“I’m 41 and for the last 5 years or so I’ve had really dry skin but also bad breakouts so of which have been cystic breakouts. I looked online for something that would help mature spotty skin and this Facetheory product came up. I was sceptical about this product as I’d already spent so much money and nothing seemed to work. But I decided to give it a go and I’m so thankful I did. This product has really helped my skin. The cleansing cream leaves my skin clean and soft, as it’s a cream it doesn’t leave my skin dry even when used with water. The rose hip oil leaves my skin plump and glowing and the spf moisturises helps protect my skin during the day. The night team is also so refreshing. I use these products twice a day using the spf in the morning and the night cream before I go to bed. These products have also helped with dark spots and acne scarring. I also have eczema and I often find products can sting my sting, these do not and are so refreshing. I will definitely be purchasing these again when I run out.”

Helpful Report

Posted 3 years ago

“These roducts have transfomed my skin in just a few days.... im addicted”

Helpful Report

Posted 3 years ago

“I got all the products i ordered. I loved every and each of them, especially the body and face scrub. Best product on the skincare field EVER!”

Helpful Report

Posted 3 years ago

“I've found the quality of the products really amazing, they've helped me out so much. My favourites are the Amil-c spf30 and the supergel oil free moisturiser! The products are affordable and they have so many options for different skin types.”

Helpful Report

Posted 3 years ago

“Après plusieurs semaines d’attentes, je n’ai pas reçu mon colis. J’ai envoyé un mail au service client qui m’a renvoyé à nouveau ma commande. Je l’ai reçu après 2 semaines d’attentes.”

Helpful Report

Posted 3 years ago

Bonjour, Il est toujours prioritaire d'offrir une expérience fluide à nos clients, et nous sommes désolés d'avoir échoué. Nous pouvons voir ici qu'un membre de notre équipe vous a aidé à résoudre ce problème. N'hésitez pas à contacter notre équipe de service client s'il y a autre chose que nous peut faire pour vous. Merci Facetheory

Posted 3 years ago

“Reasonable priced good skin care”

Helpful Report

Posted 3 years ago

“Excellent range and quality of products, reasonably priced and effective.”

Helpful Report

Posted 3 years ago

Facetheory is rated 4.7 based on 38,039 reviews