Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,228 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,228 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A was given a small sample kit for my birthday in February and decided to give it a go I had been using some well known brands on my face which didn’t seem to be making a huge difference. The facetheory stuff, actually seemed to make a difference. I have since bought more, it smells divine and has not made my face too sensitive and is easily absorbed. It is quite pricey so I probably won’t use it for a very long period but would use it at special times of year when I want to look my best.”

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Posted 3 years ago

“It’s smooth hydrating factors does just that, very pleased with both face & eye products”

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Posted 3 years ago

“My daughter found this product for herself and recommended it to me. I have been using it for 2 months now and I can see my face looks a lot brighter and feels so soft. I had my face done 2 weeks ago for a wedding and Nic said I had love skin and you obviously look after it.”

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Posted 3 years ago

“The products are lovely and quick delivery.”

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Posted 3 years ago

“After seeing so many great reviews I thought I would deviate from my usual Body Shop creams and give it a go. Unfortunately, my skin reacted with the products and my face was left red, irritated and textured. I have to give credit where credit is due, I emailed customer service for some advice and they were excellent. They were extremely attentive and offered me either a refund or exchange for another product.”

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Posted 3 years ago

“Too sensitive for my skin, and it lead to redness”

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Posted 3 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 3 years ago

“The only skincare products I've ever been able to use! I can and do recommend them to anyone with sensitive skin who care about the ingredients they use. Love them!”

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Posted 3 years ago

“I love it that their products are efficient on my skin!”

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Posted 3 years ago

“De très bons produits et surtout un très bon contact quand on a des questions où bien des problèmes ,ils répondent assez vite et cherche des solutions rapidement A recommander sans attendre 😊”

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Posted 3 years ago

“The best cosmetic brand ever !”

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Posted 3 years ago

“Highly recommended for their effective products and excellent service. Good communication and helpful advice when needed. I feel confident trying new products because I know if they don’t work for me I can swap over for something else and find what does suit my skin.”

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Posted 3 years ago

“I have been using Facetheory products for 2 years now, I am happy to have found this company. Everything fits and I like it.”

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Posted 3 years ago

“Excellent products that show greta results, customer service has been great too”

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Posted 3 years ago

“Excellent products, I use them daily for my skin care routine and I'm really satisfied”

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Posted 3 years ago

“Still love Facetheory products and client service reactivity. My parcel was lost and they immediately sent another one.”

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Posted 3 years ago

“Reputo il brand Facetheory molto buono, in passato per problemi di acne ho usato il porebright serum e mi ha salvato. Questa volta purtroppo, usando sia il porebright serum che il lumizela non ho risolto il problema, non ho visto grandi miglioramenti.”

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Posted 3 years ago

“I love face theory products they are reasonably priced and so effective. I have always had problem skin but it has never felt so calm and clear before. Try it, you won't be disappointed.”

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Posted 3 years ago

“Je suis très satisfaite des produits facetheory. La composition est excellente et moi qui ai une peau sensible, ces produits me conviennent tout à fait.”

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Posted 3 years ago

“My go to brand now! I've ordered several times now the Ceraquench Renewal Cream M6 with Ceramides, Q10, Retinol and Vitamin C which is the only moisturiser which I've ever found to heal my skin overnight and gives me an even, dewy and healthy complexion. It truly moisturises my face all day long and it's so good that my partner started using it too as has extremely dry and sensitive skin. It heals his dry patches. So, this all is worth even the recent price increase due to current climate. We appreciate that the quality of the product and consistency of its ingredients remains unchanged. We'll be back!”

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Posted 3 years ago

“Great products. My favourite skin care brand at the moment!”

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Posted 3 years ago

Facetheory is rated 4.7 based on 38,228 reviews