Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,446 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,446 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

Write Your review

Tell us how Cable and Cotton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cable and Cotton 5 star review on 30th June 2026

300

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“LED replacement string and plug arrived, but plug was faulty. This was resolved quickly and the lights look fab!”

Helpful Report

Posted 7 years ago

Dear Anon, Thanks so much for letting us know that your issue was resolved quickly and that your new lights now look fabulous! We really hope you can enjoy them to the max! Yours warmly, Kate

Posted 7 years ago

“Great service!”

Helpful Report

Posted 7 years ago

“Their products are amazing quality and amazingly gorgeous. Their ethics are fantastic making buying from them rewarding.”

Helpful Report

Posted 7 years ago

Dear Aimee, Thank you for your lovely review - we are so glad you have also noticed our ethics too. We do not shout about it but are very proud to support the women's cooperative in Thailand where our lovely cotton balls are made... I very much hope you love your new lights! Yours warmly, Kate

Posted 7 years ago

“Absolutely gorgeous and amazing quality. A bit fiddly to set up but not enough for me to even think of dropping them from 5 stars! I will 100% be buying more!”

Cable and Cotton 5 star review on 30th March 2019

Helpful Report

Posted 7 years ago

“We have used Cable & Cotton a few times - twice in the same week this month! We love the company but to be told on both occasions that there is a delay after purchasing items is bad! Why not make it plain on the website that there are delays, instead of sending an email after the order is placed!? This gives the purchaser an option to go elsewhere if items are needed quickly :(”

Helpful Report

Posted 7 years ago

Dear Anon, Thank you for your review - I do understand how frustrating this is when stock is unavailable and apologise for the delay in being able to fulfil your order/s. I very much hope the issue is now resolved for you - if not, please kindly let me know via customer service at hello@cableandcotton.com I will of course also pass your feedback on to our company director. Yours sincerely, Kate

Posted 7 years ago

“Prompt delivery. Will definitely return to Cotton and Cable.”

Helpful Report

Posted 7 years ago

“Love these lights! This is the third set I've bought as they make great presents.”

Helpful Report

Posted 7 years ago

“I absolutely love my new string of led lights! The match my bedroom perfectly! Thanks!”

Helpful Report

Posted 7 years ago

“Bought two sets of rainbow lights which my grandchildren adore. I love these lights and can’t stop finding new places to put them!!”

Helpful Report

Posted 7 years ago

“Good product, lovely and bright. Only negative is that some of the yellow colours were too small and needed to be made bigger.”

Helpful Report

Posted 7 years ago

“Bought for my friends birthday. She has just changed her colour scheme in her lounge so I hope she likes them.”

Helpful Report

Posted 7 years ago

“They made sure it arrived in time even after a wait on the delivery of stock their end. Excellent customer service and excellent product. Lovingly hand-made, with contact and service far surpassing my expectations.”

Helpful Report

Posted 7 years ago

Dear Anon, Thank you so much for your really kind review. I am delighted we got your order to you in time after all... Yours warmly, Kate

Posted 7 years ago

“Have bought lots of sets of lights, some for me and some for friends. Everyone loves them. 😊”

Helpful Report

Posted 7 years ago

“Great product, easy purchase, quick delivery 😍”

Cable and Cotton 5 star review on 15th March 2019

Helpful Report

Posted 7 years ago

“The lights are beautiful and I have received excellent customer service throughout the ordering process. Highly recommend - and will absolutely be getting some more!”

Helpful Report

Posted 7 years ago

Thank you dear Alison for your lovely post - I am really glad we could sort your order out for you and very much hope you can enjoy your lovely lights now! Yours warmly, Kate

Posted 7 years ago

“Wonderful customer service. Replaced my 20 light cable string free of charge when my bulbs stopped working. Very efficient and helpful!”

Helpful Report

Posted 7 years ago

Dear Clare, Thank you so much for your lovely post - I am delighted you are happy with our service and hope your light set is working again soon! Yours warmly, Kate

Posted 7 years ago

“Very helpful - thought I had a problem with my lights, but was just a bulb that needed replacing :)”

Helpful Report

Posted 7 years ago

Thank you so much, dear Charlotte, I am glad we could be of help and that your lovely lights are working again! Yours warmly, Kate

Posted 7 years ago

“Very prompt delivery but the box had been damaged in transit which dented the contents (fairy lights) but I was able to push them back in to shape so did not contact yourselves.”

Helpful Report

Posted 7 years ago

Dear Jill, Thank you for your kind and informative post - I am sorry the cotton balls got damaged in transit. Thank you for pushing them back into shape again - if any are still bent please contact me on hello@cableandcotton.com and I can send out replacements if needed. I very much hope you can enjoy your lovely lights. Yours warmly, Kate

Posted 7 years ago

“Lovely product and quick delivery 👍🏼”

Helpful Report

Posted 7 years ago

“Unique, inspiring product...fast delivery....cleverly packaged.”

Helpful Report

Posted 7 years ago

Dear Joanne, Thank you so much for your kind comment about our cotton ball lights - it is a unique product and so nice that you like it! Yours warmly, Kate

Posted 7 years ago

Cable and Cotton is rated 4.8 based on 3,446 reviews