Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,385 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,385 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 6th December 2025

297

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service and a quick delivery of a beautifully packaged set of personalised lights. Colours depicted online are very true to reality.”

Helpful Report

Posted 1 month ago

“I have purchased a lot from you in the past but not as pleased with the colours this time. Ordered sage and sapphire and they were much brighter than the picture. Have now re ordered pale blue and white.”

Helpful Report

Posted 1 month ago

“You cannot ring Cable and Cotton so are powerless to do anything after pressing buy. We ordered 4 sets of lights and some accessories but forgot to add the discount code. We immediately realised our mistake and tried to cancel the order a few minutes later. There is no phone number to call to cancel. And no option to cancel within the first hour or later. We could only email. We did that straight away. We have had no reply. Cotton and Cable say online buyers have a right to return goods if they haven't opened them for a full refund and we can reorder with the discount code saving 25%. In the UK the law says you can return goods if the packaging has been opened but we won't need to open the package. We will have to pay for the return of the goods when they arrive. You would have thought there would be a way of contacting Cable and Cotton to add the discount before they have started processing the order or before they have sent it. The alternative is for us to send it back only for identical goods to arrive the same day! In fact all the lights will arrive with the same courier. Only for half of them to go straight back again. Madness.”

Helpful Report

Posted 1 month ago

“Lovely lights - very quick response and delivery”

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Posted 1 month ago

“Still supporting old strings with the excellent led up grade Unusual these days in our easily disposable world”

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Posted 1 month ago

“Bought Autumn Leaves and absolutely love them. Had to watch the video to see exactly how to assemble, but was quite easy. Will be buying some more, the only problem is deciding which ones!”

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Posted 1 month ago

“Lovely lights, they just look beautiful”

Helpful Report

Posted 2 months ago

“Lovely lights, which were delivered really quickly.”

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Posted 2 months ago

“Great service, and fabulous lights as always- thank you”

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Posted 2 months ago

“A great company. Best website. Quick response & delivery. Perfect 👌”

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Posted 2 months ago

“I had made a mistake in my order so I emailed the company & they replied instantly, changed the order to what it should have been & the lights were delivered within 2 days. They were for Christmas, so red, green & silver - my daughter is delighted with them. She already has a string of lights in her kitchen which are pale blue, white & grey - they really brighten up her kitchen & she loves them both. Great quality & customer service.”

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Posted 2 months ago

“Very fast fulfilment of order. Dimmer switches a great addition”

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Posted 2 months ago

“Speediest delivery, fairy lights best I’ve ever purchased and so simple to set up. They’ve transformed my bedroom”

Cable and Cotton 5 star review on 3rd November 2025

Helpful Report

Posted 2 months ago

“Customer Service at Cable and Cotton is excellent - polite, friendly and helpful. The lights are lovely too!”

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Posted 2 months ago

“Would have been 5* but the slits that need to be in the balls were not actually in all the balls so I had to cut them. Apart from that I was delighted with my purchase.”

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Posted 2 months ago

“Excellent product and service. Thank you”

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Posted 2 months ago

“I love my lights, I had them originally maybe 18 years ago, you could replace the bulbs then ! I am now on my second set of l e d string, but the same balls, always good customer service, very happy.”

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Posted 2 months ago

“Unique and beautiful lights.”

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Posted 2 months ago

“Terrific customer service”

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Posted 2 months ago

“I bought some replacement cotton ball lights to replace some in an existing light set, to fit in with a new decoration scheme. Easily ordered, reasonably priced, delivered promptly - all okay”

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Posted 3 months ago

Cable and Cotton is rated 4.8 based on 3,385 reviews