Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.20

4.2 Rating 768 Reviews

80 %

of reviewers recommend Woven

4.2

Based on 768 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These good reviews were written 2 to 3 years ago. The company somehow has gone down hill. They are not reliable. I’m waiting and waiting on my rug. I’m so fed up waiting. Go to TrustPilot for the up to date reviews and don’t buy from this company. I was fooled by their website.”

Helpful Report

Posted 6 years ago

“My order was placed on the 8th. May 2015 and I still have not received my rug on the 7th. June 2015. So much for 10 to 15 days delivery.”

Helpful Report

Posted 10 years ago

Apologies for the delay on your order. The order was delivered on the 10th June, so we did fall short of our service levels on this one. Will follow up via email.

Posted 10 years ago

“The fact that as of today, two weeks later, I have still not been credited back the money you owe me for the returned rug DOES NOT 'meet with my approval'. I am lodging a formal complaint to your company. The rug was not at ALL what was illustrated or described on your site. I am out of pocket for the delivery back to you. I have yet to receives my money back after 14 DAYS. I will not purchase anything again from your company. I will tell all my friends to avoid using your company. The experience dealing with your company WAS NOT GOOD AT ALL. The fact that a customer has to chase a refund is unforgivable. I am extremely disappointed that the money is still not in my account.”

Helpful Report

Posted 10 years ago

Woven is rated 4.2 based on 768 reviews