Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.20

4.2 Rating 768 Reviews

80 %

of reviewers recommend Woven

4.2

Based on 768 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with order and service. Thank you.”

Helpful Report

Posted 3 years ago

“If service as I was able to actually speak to someone about my delivery . Product was well described so very pleased with it”

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Posted 3 years ago

“Item delivered quickly and efficiently, Sid a great price to. Highly recommend.”

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Posted 3 years ago

“Great delivery and great product. Very pleased with our rug”

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Posted 3 years ago

“Purchase was quick and easy Great comms and arrived on time Didn’t quite fit the space so had to return it. Process was easy to follow and received a full refund 😎”

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Posted 3 years ago

“The rug is even better IRL than it was online, I love it. The process was simple and delivery was timely. I would definitely recommend Woven to others”

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Posted 3 years ago

“Don't worry, this all ends very well...! We wanted two beautiful rugs that we had seen in a physical store a few months ago, but that store no longer stocked them so we found them on line at Woven. I ordered them and only after ordering, saw some very negative reviews and felt quite worried. I didn't have long to worry tho' because only two days after ordering them, my rugs arrived!! We rolled them out with excitement but when I saw them laid out on the floor, I was horrified! They seemed to have stains all over them and were covered in this strange white 'powder'. I wanted to send them straight back but my husband kept saying, there is nothing wrong, it's just that they have been very tightly rolled up ever since they were made in India and they just need to settle down and 'relax', whereupon they will fluff up and be fine. I thought he was wrong but decided the best thing to do was wait and prove him wrong. Meanwhile, he decided to help the rugs look nice more quickly by giving them both a good hoovering. Imagine my surprise when I walked back in the room not a half an hour later, and they were both looking gorgeous! It turned out the 'staining' really was just the pile being flatened in irregular spots, and the white stuff was actually just the reverse of the pile, which makes the rugs look all 'distresed', exactly as they should be. So really well done Woven, I honestly can't imagine how they could have done any better.”

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Posted 3 years ago

“Ordered a very large rug in the sale which meant that it was fantastic value. The service was excellent and a query I had was responded to within an hour. I was kept informed of the delivery date and time and it was delivered.”

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Posted 3 years ago

“Very happy with purchase. Would definitely use this site again”

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Posted 3 years ago

“Good communication,great price with the 20% discount and fast shipping.Love the rug.”

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Posted 3 years ago

“Lovely quality merchandise- so pleased with gorgeous pillowcases. Thank you Woven.”

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Posted 3 years ago

“Very good service and delivery”

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Posted 3 years ago

“I bought two William Morris cushions. They are beautiful and we’re an excellent price. Good customer service from Woven.”

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Posted 3 years ago

“Excellent service from this company. The delivery of my rug was exceptionally prompt.”

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Posted 3 years ago

“My order was faulty but when contacted Woven promptly promised to refund my invoice.”

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Posted 3 years ago

“Delivery was very quick. Beautiful rug.”

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Posted 3 years ago

“Great rug. Great colour. happy with it.”

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Posted 3 years ago

“Beautiful rug , just like the picture.”

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Posted 3 years ago

“Very good product and very quick. Service”

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Posted 3 years ago

“No problems, arrives quickly and is great”

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Posted 3 years ago

Woven is rated 4.2 based on 768 reviews